TeleSign incident

2-Way service interruptions Colombia (CO) - Multiple operators - 4/25/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on April 25, 2026 affecting Colombia, lasting 4d 8h. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 11:49 PM UTC
Resolved
Apr 30, 2026, 08:01 AM UTC
Duration
4d 8h
Detected by Pingoru
Apr 25, 2026, 11:49 PM UTC

Affected components

Colombia

Update timeline

  1. investigating Apr 25, 2026, 11:49 PM UTC

    Start Time: 16:30PM PDT - 4/25/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DLC and DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF 01162496

  2. resolved Apr 30, 2026, 08:01 AM UTC

    Start Time: 16:30PM PDT - 4/25/26 End Time: 21:30PM PDT - 4/29/26 Previously reported issues with 2-Way SMS delivery toward Colombia (CO) has been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01162496