TeleSign incident

2-Way service interruptions Finland (FI) - 05/04/26

Minor Resolved View vendor source →

TeleSign experienced a minor incident on May 4, 2026 affecting EMEA - All countries, lasting 6d 18h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 10:56 AM UTC
Resolved
May 11, 2026, 05:15 AM UTC
Duration
6d 18h
Detected by Pingoru
May 04, 2026, 10:56 AM UTC

Affected components

EMEA - All countries

Update timeline

  1. investigating May 04, 2026, 10:56 AM UTC

    Start Time: 02:53AM PDT - 05/04/26 End Time: Ongoing We are currently experiencing issues with 2-Way SMS delivery toward Finland (FI) . Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution. SF[ticket id]

  2. resolved May 11, 2026, 05:15 AM UTC

    Start Time: 02:53AM PDT - 05/04/26 End Time: 9:00PM PDT - 05/11/26 Previously reported issues with 2-Way SMS delivery toward Finland (FI) have been resolved. End users should no longer experience any issues as all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact [email protected]. SF 01165787