TeleSign incident

Operator Alert - Pakistan (PK) - Jazz (410/01;07) - 4/27/26

Major Resolved View vendor source →

TeleSign experienced a major incident on April 27, 2026 affecting APAC - All countries and Pakistan, lasting 3h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 09:30 PM UTC
Resolved
Apr 28, 2026, 01:16 AM UTC
Duration
3h 45m
Detected by Pingoru
Apr 27, 2026, 09:30 PM UTC

Affected components

APAC - All countriesPakistan

Update timeline

  1. investigating Apr 27, 2026, 09:30 PM UTC

    Start Time: 2:16 PM PST - 04/27/26 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01163123

  2. resolved Apr 28, 2026, 01:16 AM UTC

    Start Time: 2:16 PM PST - 04/27/26 End Time: 4:30 PM PST - 04/27/26 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01163123