- Detected by Pingoru
- May 20, 2026, 04:14 PM UTC
- Resolved
- May 20, 2026, 09:24 PM UTC
- Duration
- 5h 9m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
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investigating May 20, 2026, 04:14 PM UTC
Network Operations is currently investigating a Degraded Performance at 125 Colchester St, South Brisbane, QLD, 4101
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monitoring May 20, 2026, 04:17 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 20, 2026, 09:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 06:22 AM UTC
- Resolved
- May 20, 2026, 10:45 AM UTC
- Duration
- 4h 23m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
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investigating May 20, 2026, 06:22 AM UTC
Network Operations is currently investigating a Degraded Performance at 13-23 Gibbons St, Redfern NSW 2016
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monitoring May 20, 2026, 07:39 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 20, 2026, 10:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 20, 2026, 12:08 AM UTC
- Resolved
- May 20, 2026, 12:15 PM UTC
- Duration
- 12h 6m
Affected: Core Systems (Help Desk System)
Timeline · 6 updates
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investigating May 20, 2026, 12:08 AM UTC
Our Network Operations team are investigating a systems issue affecting our Help desk network monitoring platforms. There are no expected interruptions for users, however our nation-wide network visibility is impacted.
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identified May 20, 2026, 01:24 AM UTC
We have identified the issue and are continuing to work on a fix for this incident.
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identified May 20, 2026, 02:23 AM UTC
We are continuing to work on a fix for this incident.
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identified May 20, 2026, 04:47 AM UTC
Some of our services are back online but we are still experiencing problems with our Network Monitoring Systems. We will provide another update as soon as possible.
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monitoring May 20, 2026, 05:09 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 20, 2026, 12:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 19, 2026, 07:40 AM UTC
- Resolved
- May 19, 2026, 12:39 PM UTC
- Duration
- 4h 59m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
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investigating May 19, 2026, 07:40 AM UTC
Network Operations is currently investigating a Degraded Performance at 38 Wharf St, Brisbane City, Queensland 4000
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monitoring May 19, 2026, 08:00 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 19, 2026, 12:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 05:45 PM UTC
- Resolved
- May 18, 2026, 06:01 PM UTC
- Duration
- 15m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 1 update
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investigating May 18, 2026, 05:45 PM UTC
Network Operations is currently investigating a Degraded Performance at 1 Melrose Parade, Maroochydore Queensland 4558
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 01:20 PM UTC
- Resolved
- May 19, 2026, 12:29 PM UTC
- Duration
- 23h 9m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating May 18, 2026, 01:20 PM UTC
Network Operations is currently investigating a Degraded Performance at the following address: * 39 Lonsdale St, Melbourne, Victoria 3000 * 550-590 Lygon Street, Carlton VIC 3053 * 5 Villiers St, North Melbourne VIC 3051 * 106-116 A'Beckett Street, Melbourne 3000 * 238 Flinders St, Melbourne VIC 3000
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monitoring May 18, 2026, 03:22 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 19, 2026, 12:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 09:59 AM UTC
- Resolved
- May 27, 2026, 09:32 AM UTC
- Duration
- 8d 23h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 2 updates
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investigating May 18, 2026, 09:59 AM UTC
Network Operations is currently investigating a Degraded Performance at 319-325 Sussex St Sydney, NSW 2000
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monitoring May 19, 2026, 12:02 PM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 07:00 AM UTC
- Resolved
- May 27, 2026, 08:37 AM UTC
- Duration
- 9d 1h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
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investigating May 18, 2026, 07:00 AM UTC
Network Operations is currently investigating a Degraded Performance at 73 Albert Ave, Chatswood NSW 2067
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identified May 18, 2026, 08:46 AM UTC
We have identified an upstream provider issue and are continuing to work on a fix for this incident.
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monitoring May 18, 2026, 09:00 AM UTC
A fix has been implemented and we are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 06:43 AM UTC
- Resolved
- May 18, 2026, 10:05 AM UTC
- Duration
- 3h 21m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 1 update
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investigating May 18, 2026, 06:43 AM UTC
Network Operations is currently investigating a Degraded Performance at 88 Flinders St, Melbourne, Victoria 3000, Australia
Read the full incident report →
- Detected by Pingoru
- May 17, 2026, 11:31 PM UTC
- Resolved
- May 20, 2026, 10:49 AM UTC
- Duration
- 2d 11h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating May 17, 2026, 11:31 PM UTC
Network Operations is currently investigating a Partial outage at 58 Station Street, Burwood, Vic 3125
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monitoring May 20, 2026, 07:10 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 20, 2026, 10:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 17, 2026, 11:02 PM UTC
- Resolved
- May 26, 2026, 12:38 AM UTC
- Duration
- 8d 1h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
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investigating May 17, 2026, 11:02 PM UTC
Network Operations is currently investigating a Degraded Performance at 31 Sportsmans Parade, Bokarina, QLD 4575
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monitoring May 25, 2026, 11:32 PM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 04:49 AM UTC
- Resolved
- May 15, 2026, 10:13 PM UTC
- Duration
- 17h 23m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 6 updates
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investigating May 15, 2026, 04:49 AM UTC
Network Operations is currently investigating a sitewide service interruption at 61 Explorer Drive, Albany Creek, QLD, 4035
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investigating May 15, 2026, 08:44 AM UTC
A technician is being dispatched to site/A technician has arrived onsite.
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identified May 15, 2026, 08:55 AM UTC
We are continuing to work on a fix for this incident.
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monitoring May 15, 2026, 11:50 AM UTC
We implemented a fix and are currently monitoring the result.
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monitoring May 15, 2026, 11:51 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 15, 2026, 10:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 15, 2026, 03:08 AM UTC
- Resolved
- May 29, 2026, 09:26 PM UTC
- Duration
- 14d 18h
Affected: Core Systems (Help Desk System)Australia & New Zealand (NSW Managed Wi-Fi)Core Systems (Help Desk Phone System)Australia & New Zealand (ACT Managed Wi-Fi)Core Systems (Q2 Platform)Fibre-to-the-Premises (QLD FTTP)Core Systems (Exosphere Platform)Australia & New Zealand (VIC Managed Wi-Fi)Fibre-to-the-Premises (NSW FTTP)Australia & New Zealand (QLD Managed Wi-Fi)Core Systems (Stratosphere Platform)Fibre-to-the-Premises (VIC FTTP)Australia & New Zealand (WA Managed Wi-Fi)Fibre-to-the-Premises (SA FTTP)Australia & New Zealand (SA Managed Wi-Fi)Fibre-to-the-Premises (WA FTTP)Australia & New Zealand (TAS Managed Wi-Fi)Australia & New Zealand (NT Managed Wi-Fi)Australia & New Zealand (NZ Managed Wi-Fi)Core Systems (VOIP Platform)
Timeline · 3 updates
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investigating May 15, 2026, 03:08 AM UTC
Our Network Operations team are investigating a systems issue affecting our platforms. Affected customers will experience issues connecting to network
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investigating May 15, 2026, 03:14 AM UTC
This incident is also impacting Superloop network traffic, impacting users will experience delays and total outages - we are continuing our investigation.
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monitoring May 15, 2026, 03:39 AM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 02:30 PM UTC
- Resolved
- May 13, 2026, 09:14 PM UTC
- Duration
- 6h 44m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
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investigating May 13, 2026, 02:30 PM UTC
Network Operations is currently investigating a sitewide service interruption at multiple sites in Queensland
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monitoring May 13, 2026, 02:49 PM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 08:09 AM UTC
- Resolved
- May 14, 2026, 03:43 AM UTC
- Duration
- 19h 34m
Affected: Core Systems (Exosphere Platform)
Timeline · 2 updates
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investigating May 13, 2026, 08:09 AM UTC
Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.
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monitoring May 13, 2026, 08:43 AM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 01:08 AM UTC
- Resolved
- May 14, 2026, 05:18 AM UTC
- Duration
- 1d 4h
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 1 update
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investigating May 13, 2026, 01:08 AM UTC
Network Operations is currently investigating a Degraded Performance at 600 Coronation Drive, Toowong, QLD 4066
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 01:09 PM UTC
- Resolved
- May 12, 2026, 11:18 PM UTC
- Duration
- 10h 9m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
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investigating May 12, 2026, 01:09 PM UTC
Network Operations is currently investigating a Partial Outage at Alex Surf Club, 167 Alexandra Parade, Alexandra Headland QLD 4572
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identified May 12, 2026, 01:09 PM UTC
We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored
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monitoring May 12, 2026, 05:53 PM UTC
Power has been restored and the site is now back online. We are continuing to monitor the situation closely.
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resolved May 12, 2026, 11:18 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 12:47 PM UTC
- Resolved
- May 17, 2026, 12:41 AM UTC
- Duration
- 4d 11h
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 1 update
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investigating May 12, 2026, 12:47 PM UTC
Network Operations is currently investigating a sitewide service interruption at Kiunga, Western, Papua New Guinea.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 12:43 PM UTC
- Resolved
- May 14, 2026, 05:51 AM UTC
- Duration
- 1d 17h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
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investigating May 12, 2026, 12:43 PM UTC
Network Operations is currently investigating a sitewide service interruption at 2-36 Cotton Tree Parade, Maroochydore QLD 4558, AU
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identified May 12, 2026, 01:05 PM UTC
We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored
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monitoring May 12, 2026, 06:17 PM UTC
Power has been restored and the site is now back online. We are continuing to monitor the situation closely.
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resolved May 14, 2026, 05:51 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 01:29 AM UTC
- Resolved
- May 12, 2026, 11:29 PM UTC
- Duration
- 21h 59m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 4 updates
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investigating May 12, 2026, 01:29 AM UTC
Network Operations is currently investigating a Partial Outage at 5 Lincoln Sq S, Carlton, Victoria 3053, Australia
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investigating May 12, 2026, 03:27 AM UTC
A technician has arrived onsite.
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monitoring May 12, 2026, 03:57 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 12, 2026, 11:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 05:18 PM UTC
- Resolved
- May 11, 2026, 06:00 PM UTC
- Duration
- 41m
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
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investigating May 11, 2026, 05:18 PM UTC
Network Operations is currently investigating a Partial Outage at 1 Driver Ave, Moore Park NSW 2021
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monitoring May 11, 2026, 05:24 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 11, 2026, 06:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 03:05 PM UTC
- Resolved
- May 11, 2026, 09:53 PM UTC
- Duration
- 6h 48m
Affected: Fibre-to-the-Premises (NSW FTTP)
Timeline · 3 updates
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investigating May 11, 2026, 03:05 PM UTC
Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320
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monitoring May 11, 2026, 03:21 PM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 11, 2026, 09:53 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 03:10 AM UTC
- Resolved
- May 11, 2026, 01:04 PM UTC
- Duration
- 9h 54m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 2 updates
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investigating May 11, 2026, 03:10 AM UTC
Network Operations is currently investigating a Degraded Performance at 50 Barry St & 127 Leicester St Carlton Melbourne, VIC 3053
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monitoring May 11, 2026, 03:35 AM UTC
We implemented a fix and are currently monitoring the result.
Read the full incident report →
- Detected by Pingoru
- May 10, 2026, 09:41 PM UTC
- Resolved
- May 11, 2026, 01:11 PM UTC
- Duration
- 15h 29m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating May 10, 2026, 09:41 PM UTC
Network Operations is currently investigating a Degraded Performance at 24 Barkly Pl Carlton VIC 3053
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monitoring May 11, 2026, 03:35 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 11, 2026, 01:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 10, 2026, 04:42 PM UTC
- Resolved
- May 14, 2026, 12:26 PM UTC
- Duration
- 3d 19h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
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investigating May 10, 2026, 04:42 PM UTC
Network Operations is currently investigating a Partial Outage at **131 Pelham Street, Carlton, VIC, 3053**
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monitoring May 11, 2026, 03:36 AM UTC
We implemented a fix and are currently monitoring the result.
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resolved May 14, 2026, 12:26 PM UTC
This incident has been resolved.
Read the full incident report →
