Superloop Outage History

Superloop major outage View live status →

Superloop had 379 outages in the last 2 years totaling 3791h 52m of downtime — averaging 16 incidents per month.

There were 379 Superloop outages since February 23, 2026 totaling 3791h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://smart-status.superloop.com

Notice May 29, 2026

4 Maleny Street, Landsborough QLD 4550 - Partial Outage

Detected by Pingoru
May 29, 2026, 03:53 AM UTC
Resolved
May 29, 2026, 01:16 PM UTC
Duration
9h 23m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 29, 2026, 03:53 AM UTC

    Network Operations is currently investigating a Degraded Performance at 4 Maleny Street, Landsborough QLD 4550

  2. identified May 29, 2026, 03:54 AM UTC

    Power has been tripped to the networking equipment, and monitoring power outage in the area.

  3. resolved May 29, 2026, 01:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 29, 2026

270 Joondalup Dr, Joondalup, Western Australia 6027 - Partial Outage

Detected by Pingoru
May 29, 2026, 01:23 AM UTC
Resolved
May 29, 2026, 03:00 AM UTC
Duration
1h 36m
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 29, 2026, 01:23 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 270 Joondalup Dr, Joondalup, Western Australia 6027

  2. identified May 29, 2026, 01:42 AM UTC

    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

  3. resolved May 29, 2026, 03:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 28, 2026

80 Coronation, Nambour, QLD, 4560 - Partial Outage

Detected by Pingoru
May 28, 2026, 10:08 PM UTC
Resolved
May 28, 2026, 10:35 PM UTC
Duration
26m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 28, 2026, 10:08 PM UTC

    Network Operations is currently investigating a Partial Outage at 80 Coronation, Nambour, QLD, 4560

  2. resolved May 28, 2026, 10:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 28, 2026

Cremorne St, Cremorne, Victoria 3121 - Partial Outage

Detected by Pingoru
May 28, 2026, 05:56 AM UTC
Resolved
Jul 22, 2026, 10:21 PM UTC
Duration
55d 16h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 28, 2026, 05:56 AM UTC

    Network Operations is currently investigating a Degraded Performance at Cremorne St, Cremorne, Victoria 3121

  2. identified Jun 18, 2026, 01:51 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 22, 2026, 12:37 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 28, 2026

18 Lomond Cres, Caloundra West QLD 4551 - Degraded Performance

Detected by Pingoru
May 28, 2026, 12:50 AM UTC
Resolved
May 28, 2026, 01:25 AM UTC
Duration
34m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 28, 2026, 12:50 AM UTC

    Network Operations is currently investigating a Degraded Performance at 18 Lomond Cres, Caloundra West QLD 4551

  2. resolved May 28, 2026, 01:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2026

5 Fishermans Rd, Maroochydore QLD 4558 - SC Outage

Detected by Pingoru
May 27, 2026, 09:10 AM UTC
Resolved
May 28, 2026, 07:12 AM UTC
Duration
22h 2m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 27, 2026, 09:10 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 5 Fishermans Rd, Maroochydore QLD 4558

  2. monitoring May 27, 2026, 11:50 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 27, 2026

34/36 Alexandra Parade, Maroochydore QLD 4558 - Degraded Performance

Detected by Pingoru
May 27, 2026, 05:51 AM UTC
Resolved
May 27, 2026, 09:32 AM UTC
Duration
3h 41m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 27, 2026, 05:51 AM UTC

    Network Operations is currently investigating a Degraded Performance at 34/36 Alexandra Parade, Maroochydore QLD 4558

  2. monitoring May 27, 2026, 05:59 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 26, 2026

5 Whitaker Place Grafton, Auckland 1010, New Zealand - Partial Outage

Detected by Pingoru
May 26, 2026, 01:51 AM UTC
Resolved
May 26, 2026, 07:57 PM UTC
Duration
18h 5m
Affected: Australia & New Zealand (NZ Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 26, 2026, 01:51 AM UTC

    Network Operations is currently investigating a Partial Outage at 5 Whitaker Place Grafton, Auckland 1010, New Zealand

  2. monitoring May 26, 2026, 02:22 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 26, 2026, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 26, 2026

ECU Village Bunbury, 585 Robertson Dr, College Grove, Western Australia 6230 - Degraded Performance

Detected by Pingoru
May 26, 2026, 12:56 AM UTC
Resolved
May 26, 2026, 08:01 PM UTC
Duration
19h 4m
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 26, 2026, 12:56 AM UTC

    Network Operations is currently investigating a Degraded Performance at ECU Village Bunbury, 585 Robertson Dr, College Grove, Western Australia 6230

  2. resolved May 26, 2026, 08:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 25, 2026

42 Burgess St, Kings Beach QLD 4551 - Degraded Performance

Detected by Pingoru
May 25, 2026, 05:08 PM UTC
Resolved
Aug 07, 2026, 06:43 PM UTC
Duration
74d 1h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 25, 2026, 05:08 PM UTC

    Network Operations is currently investigating a Degraded Performance at 42 Burgess St, Kings Beach QLD 4551

  2. resolved May 27, 2026, 06:36 AM UTC

    This incident has been resolved.

  3. identified May 27, 2026, 07:00 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →

Notice May 25, 2026

3 Canberra Terrace, Kings Beach, QLD 4551 - Partial Outage

Detected by Pingoru
May 25, 2026, 02:56 PM UTC
Resolved
May 26, 2026, 02:43 AM UTC
Duration
11h 47m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 25, 2026, 02:56 PM UTC

    Network Operations is currently investigating a Partial Outage at 3 Canberra Terrace, Kings Beach, QLD 4551

  2. resolved May 26, 2026, 02:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 25, 2026

42 Burgess St, Kings Beach QLD 4551 - Partial Outage

Detected by Pingoru
May 25, 2026, 07:07 AM UTC
Resolved
May 25, 2026, 08:30 AM UTC
Duration
1h 23m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 1 update
  1. investigating May 25, 2026, 07:07 AM UTC

    Network Operations is currently investigating a Degraded Performance at 42 Burgess St, Kings Beach QLD 4551

Read the full incident report →

Notice May 24, 2026

2 Mangrove Rd, Mackay QLD 4740 - Degraded Performance

Detected by Pingoru
May 24, 2026, 10:56 PM UTC
Resolved
May 28, 2026, 03:59 PM UTC
Duration
3d 17h
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 24, 2026, 10:56 PM UTC

    Network Operations is currently investigating a Degraded Performance at 2 Mangrove Rd, Mackay QLD 4740

  2. resolved May 28, 2026, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 24, 2026

1 Beerburrum St, Dicky Beach, QLD 4551 - Degraded Performance

Detected by Pingoru
May 24, 2026, 10:41 PM UTC
Resolved
May 25, 2026, 11:16 PM UTC
Duration
1d
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 24, 2026, 10:41 PM UTC

    Network Operations is currently investigating a Degraded Performance at 1 Beerburrum St, Dicky Beach, QLD 4551

  2. resolved May 25, 2026, 11:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 24, 2026

15 High Street, Lutwyche, QLD, 4030 - SC Outage

Detected by Pingoru
May 24, 2026, 08:43 PM UTC
Resolved
May 24, 2026, 10:17 PM UTC
Duration
1h 34m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 3 updates
  1. investigating May 24, 2026, 08:43 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 High Street, Lutwyche, QLD, 4030

  2. monitoring May 24, 2026, 08:50 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 24, 2026, 10:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 24, 2026

84 O'Keefe St Woolloongabba, QLD 4102 - SC Outage

Detected by Pingoru
May 24, 2026, 12:45 PM UTC
Resolved
May 24, 2026, 04:42 PM UTC
Duration
3h 56m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating May 24, 2026, 12:45 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 84 O'Keefe St Woolloongabba, QLD 4102

  2. identified May 24, 2026, 12:46 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 24, 2026, 02:08 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 24, 2026, 04:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 23, 2026

NSW - Degraded Performance

Detected by Pingoru
May 23, 2026, 12:51 AM UTC
Resolved
May 28, 2026, 10:45 PM UTC
Duration
5d 21h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 5 updates
  1. investigating May 23, 2026, 12:51 AM UTC

    We are currently investigating degraded performance in areas of New South Wales.

  2. identified May 23, 2026, 01:02 AM UTC

    We have identified the cause and are working with upstream providers to reduce impact.

  3. monitoring May 23, 2026, 01:22 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. identified May 23, 2026, 01:53 AM UTC

    We are continuing to work on a fix for this incident.

  5. resolved May 28, 2026, 10:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

1 MAIN ST, PALMWOODS QLD 4555 - Partial Service Interruption

Detected by Pingoru
May 22, 2026, 09:14 AM UTC
Resolved
May 22, 2026, 04:34 PM UTC
Duration
7h 20m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. identified May 22, 2026, 09:14 AM UTC

    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

  2. resolved May 22, 2026, 04:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 21, 2026

2 Bradford Street Mt Lawley, WA 6050 - Partial Outage

Detected by Pingoru
May 21, 2026, 06:04 AM UTC
Resolved
May 30, 2026, 10:54 PM UTC
Duration
9d 16h
Affected: Australia & New Zealand (WA Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 21, 2026, 06:04 AM UTC

    Network Operations is currently investigating a Degraded Performance at 2 Bradford Street Mt Lawley, WA 6050

  2. identified May 27, 2026, 07:50 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 28, 2026, 09:58 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 21, 2026

74 Carlton Cresent Summer Hill, NSW 2130 - Degraded Performance

Detected by Pingoru
May 21, 2026, 04:51 AM UTC
Resolved
May 22, 2026, 10:42 AM UTC
Duration
1d 5h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 21, 2026, 04:51 AM UTC

    Network Operations is currently investigating a Degraded Performance at 74 Carlton Cresent Summer Hill, NSW 2130

  2. identified May 21, 2026, 06:50 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 21, 2026, 07:14 AM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice May 20, 2026

5 Fishermans Rd, Maroochydore 4558 - Degraded Performance

Detected by Pingoru
May 20, 2026, 11:26 PM UTC
Resolved
May 21, 2026, 05:28 AM UTC
Duration
6h 1m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 20, 2026, 11:26 PM UTC

    Network Operations is currently investigating a Degraded Performance at 5 Fishermans Rd, Maroochydore 4558

  2. resolved May 21, 2026, 05:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 20, 2026

Sigatoka, Queens Rd, Coral Coast, Fiji - Partial Outage

Detected by Pingoru
May 20, 2026, 04:32 PM UTC
Resolved
May 20, 2026, 09:47 PM UTC
Duration
5h 14m
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 20, 2026, 04:32 PM UTC

    Network Operations is currently investigating a Partial Outage at Sigatoka, Queens Rd, Coral Coast, Fiji

  2. identified May 20, 2026, 08:32 PM UTC

    We’ve identified that the issue is caused by a power outage, which is temporarily affecting our site. Services are expected to return once power is restored

  3. resolved May 20, 2026, 09:47 PM UTC

    This incident has been resolved.

Read the full incident report →