Superloop Outage History

Superloop major outage · 9 active incidents · 6 long-running issues View live status →

Superloop had 372 outages in the last 2 years totaling 5192h 20m of downtime, averaging 15 incidents per month.

There were 372 Superloop outages since February 23, 2026 totaling 5192h 20m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: smart-status.superloop.com

Notice May 6, 2026

234 Warrigal Rd Camberwell VIC 3124 - Degraded Performance

Detected by Pingoru
May 06, 2026, 03:24 AM UTC
Resolved
May 06, 2026, 09:10 AM UTC
Duration
5h 46m
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 06, 2026, 03:24 AM UTC

    Network Operations is currently investigating a Degraded Performance at 234 Warrigal Rd Camberwell VIC 3124

  2. monitoring May 06, 2026, 04:51 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 09:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 6, 2026

2 Laurence St St Lucia Brisbane, QLD 4067 - Partial Outage

Detected by Pingoru
May 06, 2026, 02:47 AM UTC
Resolved
May 06, 2026, 08:44 AM UTC
Duration
5h 57m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 06, 2026, 02:47 AM UTC

    Network Operations is currently investigating a Degraded Performance at 2 Laurence St St Lucia Brisbane, QLD 4067

  2. monitoring May 06, 2026, 04:34 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 08:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

125 Colchester St, South Brisbane, QLD, 4101 - SC Outage

Detected by Pingoru
May 05, 2026, 02:58 PM UTC
Resolved
May 05, 2026, 09:54 PM UTC
Duration
6h 56m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 05, 2026, 02:58 PM UTC

    Network Operations is currently investigating a partial service interruption at 125 Colchester St, South Brisbane, QLD, 4101

  2. monitoring May 05, 2026, 03:04 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 05, 2026, 09:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 4, 2026

33 Shearwater Drive, Shortland, NSW, 2307 - Degraded Performance

Detected by Pingoru
May 04, 2026, 09:54 PM UTC
Resolved
May 05, 2026, 01:31 AM UTC
Duration
3h 37m
Affected: Fibre-to-the-Premises (NSW FTTP)
Timeline · 2 updates
  1. investigating May 04, 2026, 09:54 PM UTC

    Network Operations is currently investigating a Degraded Performance at **33 Shearwater Drive, Shortland, NSW, 2307**

  2. resolved May 05, 2026, 01:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 3, 2026

411 Markham Rd, Lae Morobe Province, Papua New Guinea - SC Outage

Detected by Pingoru
May 03, 2026, 09:46 AM UTC
Resolved
May 06, 2026, 09:32 AM UTC
Duration
2d 23h
Affected: Pacific Island Region (PNG Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 03, 2026, 09:46 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 411 Markham Rd, Lae Morobe Province, Papua New Guinea

  2. monitoring May 03, 2026, 10:02 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 09:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026

5 Lincoln Sq S, Carlton, Victoria 3053 - Partial Outage

Detected by Pingoru
May 01, 2026, 07:30 AM UTC
Resolved
May 02, 2026, 12:53 PM UTC
Duration
1d 5h
Affected: Australia & New Zealand (VIC Managed Wi-Fi)
Timeline · 5 updates
  1. investigating May 01, 2026, 07:30 AM UTC

    Network Operations is currently investigating a Degraded Performance at 5 Lincoln Sq S, Carlton, Victoria 3053

  2. identified May 01, 2026, 02:00 PM UTC

    A technician visit has been scheduled.

  3. identified May 02, 2026, 12:30 AM UTC

    A technician has arrived onsite.

  4. monitoring May 02, 2026, 02:22 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. resolved May 02, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026

15 Thompsons Rd, Pokolbin NSW 2320 - Partial Outage

Detected by Pingoru
May 01, 2026, 06:06 AM UTC
Resolved
May 01, 2026, 06:57 AM UTC
Duration
51m
Affected: Fibre-to-the-Premises (NSW FTTP)
Timeline · 3 updates
  1. investigating May 01, 2026, 06:06 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320.

  2. monitoring May 01, 2026, 06:40 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 01, 2026, 06:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026

Mana Island Mamanuca Islands, Fiji - SC Outage

Detected by Pingoru
May 01, 2026, 04:17 AM UTC
Resolved
May 02, 2026, 11:24 PM UTC
Duration
1d 19h
Affected: Pacific Island Region (Fiji Managed Wi-Fi)
Timeline · 2 updates
  1. investigating May 01, 2026, 04:17 AM UTC

    Network Operations is currently investigating a sitewide service interruption at Mana Island Mamanuca Islands, Fiji

  2. resolved May 02, 2026, 11:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 1, 2026

170 Kessels Rd, Nathan QLD 4111 - Partial Outage

Detected by Pingoru
May 01, 2026, 01:20 AM UTC
Resolved
May 01, 2026, 02:31 AM UTC
Duration
1h 10m
Affected: Australia & New Zealand (QLD Managed Wi-Fi)
Timeline · 3 updates
  1. investigating May 01, 2026, 01:20 AM UTC

    Network Operations is currently investigating a Degraded Performance at 170 Kessels Rd, Nathan QLD 4111

  2. monitoring May 01, 2026, 01:40 AM UTC

    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity.

  3. resolved May 01, 2026, 02:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2026

74 Chandler St, Belconnen ACT 2616 - Partial Outage

Detected by Pingoru
Apr 30, 2026, 02:20 PM UTC
Resolved
Apr 30, 2026, 03:00 PM UTC
Duration
39m
Affected: Australia & New Zealand (ACT Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Apr 30, 2026, 02:20 PM UTC

    Network Operations is currently investigating a Partial Outage at 74 Chandler St, Belconnen ACT 2616

  2. monitoring Apr 30, 2026, 02:48 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 30, 2026, 03:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 30, 2026

66 Regent St, Redfern NSW 2016 - Degraded Performance

Detected by Pingoru
Apr 30, 2026, 05:30 AM UTC
Resolved
May 14, 2026, 01:00 PM UTC
Duration
14d 7h
Affected: Australia & New Zealand (NSW Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Apr 30, 2026, 05:30 AM UTC

    Network Operations is currently investigating a Degraded Performance at 66 Regent St, Redfern NSW 2016

  2. identified Apr 30, 2026, 07:07 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 03, 2026, 11:57 PM UTC

    We implemented a fix and are currently monitoring the result.

Read the full incident report →

Notice April 29, 2026

600 Coronation Drive, Toowong, QLD 4066 - SC Outage

Detected by Pingoru
Apr 29, 2026, 06:43 AM UTC
Resolved
Apr 29, 2026, 08:33 AM UTC
Duration
1h 50m
Affected: Fibre-to-the-Premises (QLD FTTP)
Timeline · 3 updates
  1. investigating Apr 29, 2026, 06:43 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 600 Coronation Drive, Toowong, QLD 4066

  2. monitoring Apr 29, 2026, 07:00 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 29, 2026, 08:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026

7 Boulcott Street, Te Aro, Wellington 6011 NZ- Degraded Performance

Detected by Pingoru
Apr 28, 2026, 02:09 AM UTC
Resolved
Apr 28, 2026, 04:30 AM UTC
Duration
2h 21m
Affected: Australia & New Zealand (NZ Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Apr 28, 2026, 02:09 AM UTC

    Network Operations is currently investigating a Degraded Performance at 7 Boulcott Street, Te Aro, Wellington 6011 NZ

  2. resolved Apr 28, 2026, 04:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 27, 2026

300 Kent St, Sydney New South Wales 2000 - Partial Outage

Detected by Pingoru
Apr 27, 2026, 03:03 PM UTC
Resolved
Apr 27, 2026, 07:00 PM UTC
Duration
3h 56m
Affected: Superloop SCAustralia & New Zealand (NSW Managed Wi-Fi)
Timeline · 2 updates
  1. investigating Apr 27, 2026, 03:03 PM UTC

    Network Operations is currently investigating a Partial Outage at 300 Kent St, Sydney New South Wales 2000

  2. resolved Apr 27, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 26, 2026

14 Leila St, Cannington WA 6107 - Power outage

Detected by Pingoru
Apr 26, 2026, 12:47 AM UTC
Resolved
Apr 26, 2026, 01:40 AM UTC
Duration
52m
Affected: Superloop SCAustralia & New Zealand (WA Managed Wi-Fi)
Timeline · 2 updates
  1. identified Apr 26, 2026, 12:47 AM UTC

    A power outage at 14 Leila St, Cannington, WA 6107 is affecting our network services. The power disruption is impacting our infrastructure, resulting in a temporary loss of connectivity for customers in the affected area. Power and network services are expected to be restored by 1:00 PM by the local utility provider

  2. resolved Apr 26, 2026, 01:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 25, 2026

8 Leonard St Parkville, Victoria, Australia - Partial Outage

Detected by Pingoru
Apr 25, 2026, 08:48 PM UTC
Resolved
Apr 26, 2026, 06:53 AM UTC
Duration
10h 4m
Affected: Superloop SCAustralia & New Zealand (VIC Managed Wi-Fi)
Timeline · 6 updates
  1. investigating Apr 25, 2026, 08:48 PM UTC

    Network Operations is currently investigating a Degraded Performance at 8 Leonard St Parkville, Victoria, Australia.

  2. resolved Apr 25, 2026, 11:38 PM UTC

    This incident has been resolved.

  3. monitoring Apr 25, 2026, 11:39 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. identified Apr 26, 2026, 01:50 AM UTC

    We are continuing to work on a fix for this incident. A technician has arrived at site.

  5. monitoring Apr 26, 2026, 02:20 AM UTC

    We implemented a fix and are currently monitoring the result.

  6. resolved Apr 26, 2026, 06:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Mary St, Port Moresby, National Capital District, Papua New Guinea - Degraded Performance

Detected by Pingoru
Apr 23, 2026, 08:34 PM UTC
Resolved
May 06, 2026, 07:18 AM UTC
Duration
12d 10h
Affected: Superloop SCPacific Island Region (PNG Managed Wi-Fi)
Timeline · 1 update
  1. investigating Apr 23, 2026, 08:34 PM UTC

    Network Operations is currently investigating a Degraded Performance at Mary St, Port Moresby, National Capital District, Papua New Guinea

Read the full incident report →

Notice April 23, 2026

1 O'Connell St, Berwick, Victoria 3806 - Partial Outage

Detected by Pingoru
Apr 23, 2026, 02:23 PM UTC
Resolved
Apr 23, 2026, 02:30 PM UTC
Duration
6m
Affected: Superloop SCAustralia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Apr 23, 2026, 02:23 PM UTC

    Network Operations is currently investigating a Partial Outage at 1 O'Connell St, Berwick, Victoria 3806

  2. monitoring Apr 23, 2026, 02:30 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 23, 2026, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 23, 2026

22 Orr St, Carlton VIC 3053 - Degraded Performance

Detected by Pingoru
Apr 23, 2026, 12:43 AM UTC
Resolved
Apr 24, 2026, 03:26 PM UTC
Duration
1d 14h
Affected: Superloop SCAustralia & New Zealand (VIC Managed Wi-Fi)
Timeline · 3 updates
  1. investigating Apr 23, 2026, 12:43 AM UTC

    Network Operations is currently investigating a Degraded Performance at 22 Orr St, Carlton VIC 3053

  2. monitoring Apr 23, 2026, 01:15 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Apr 24, 2026, 03:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 21, 2026

84 O'Keefe St Woolloongabba, QLD 4102 - Partial Outage

Detected by Pingoru
Apr 21, 2026, 05:17 PM UTC
Resolved
Apr 22, 2026, 09:42 PM UTC
Duration
1d 4h
Affected: Superloop SCAustralia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Apr 21, 2026, 05:17 PM UTC

    Network Operations is currently investigating a Partial Outage at 84 O'Keefe St Woolloongabba, QLD 4102

  2. identified Apr 21, 2026, 06:00 PM UTC

    We’ve identified that the issue is caused by an unplanned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored

  3. monitoring Apr 21, 2026, 07:06 PM UTC

    Power has been restored and the site is now back online. We are continuing to monitor the situation closely.

  4. resolved Apr 22, 2026, 09:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 21, 2026

44 Cribb Street, Landsborough, QLD 4550 - Partial Outage

Detected by Pingoru
Apr 21, 2026, 01:49 AM UTC
Resolved
Sep 22, 2026, 08:02 PM UTC
Duration
154d 18h
Affected: Superloop SCAustralia & New Zealand (QLD Managed Wi-Fi)
Timeline · 4 updates
  1. investigating Apr 21, 2026, 01:49 AM UTC

    Network Operations is currently investigating a Partial Outage at 44 Cribb Street, Landsborough, QLD 4550

  2. investigating Apr 24, 2026, 04:00 AM UTC

    A technician visit has been scheduled.

  3. investigating Apr 28, 2026, 01:45 AM UTC

    A technician has arrived onsite.

  4. identified May 27, 2026, 08:09 AM UTC

    We are continuing to work on a fix for this incident.

Read the full incident report →