Superloop incident

15 Thompsons Rd, Pokolbin NSW 2320 - SC Outage

Notice Resolved

Superloop experienced a notice incident on May 11, 2026 affecting Fibre-to-the-Premises (NSW FTTP), lasting 6h 48m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 03:05 PM UTC
Resolved
May 11, 2026, 09:53 PM UTC
Duration
6h 48m
Detected by Pingoru
May 11, 2026, 03:05 PM UTC

Affected components

Fibre-to-the-Premises (NSW FTTP)

Update timeline

  1. investigating May 11, 2026, 03:05 PM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320

  2. monitoring May 11, 2026, 03:21 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 11, 2026, 09:53 PM UTC

    This incident has been resolved.