Superloop incident

Systems Outage (Network Monitoring)

Notice Resolved

Superloop experienced a notice incident on May 20, 2026 affecting Core Systems (Help Desk System), lasting 12h 6m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 12:08 AM UTC
Resolved
May 20, 2026, 12:15 PM UTC
Duration
12h 6m
Detected by Pingoru
May 20, 2026, 12:08 AM UTC

Affected components

Core Systems (Help Desk System)

Update timeline

  1. investigating May 20, 2026, 12:08 AM UTC

    Our Network Operations team are investigating a systems issue affecting our Help desk network monitoring platforms. There are no expected interruptions for users, however our nation-wide network visibility is impacted.

  2. identified May 20, 2026, 01:24 AM UTC

    We have identified the issue and are continuing to work on a fix for this incident.

  3. identified May 20, 2026, 02:23 AM UTC

    We are continuing to work on a fix for this incident.

  4. identified May 20, 2026, 04:47 AM UTC

    Some of our services are back online but we are still experiencing problems with our Network Monitoring Systems. We will provide another update as soon as possible.

  5. monitoring May 20, 2026, 05:09 AM UTC

    We implemented a fix and are currently monitoring the result.

  6. resolved May 20, 2026, 12:15 PM UTC

    This incident has been resolved.