Superloop incident

61 Explorer Drive, Albany Creek, QLD, 4035 - SC Outage

Notice Resolved

Superloop experienced a notice incident on May 15, 2026 affecting Fibre-to-the-Premises (QLD FTTP), lasting 17h 23m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 04:49 AM UTC
Resolved
May 15, 2026, 10:13 PM UTC
Duration
17h 23m
Detected by Pingoru
May 15, 2026, 04:49 AM UTC

Affected components

Fibre-to-the-Premises (QLD FTTP)

Update timeline

  1. investigating May 15, 2026, 04:49 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 61 Explorer Drive, Albany Creek, QLD, 4035

  2. investigating May 15, 2026, 08:44 AM UTC

    A technician is being dispatched to site/A technician has arrived onsite.

  3. identified May 15, 2026, 08:55 AM UTC

    We are continuing to work on a fix for this incident.

  4. monitoring May 15, 2026, 11:50 AM UTC

    We implemented a fix and are currently monitoring the result.

  5. monitoring May 15, 2026, 11:51 AM UTC

    We implemented a fix and are currently monitoring the result.

  6. resolved May 15, 2026, 10:13 PM UTC

    This incident has been resolved.