Superloop incident

Queensland - SC Outage

Notice Resolved

Superloop experienced a notice incident on May 13, 2026 affecting Australia & New Zealand (QLD Managed Wi-Fi), lasting 6h 44m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 02:30 PM UTC
Resolved
May 13, 2026, 09:14 PM UTC
Duration
6h 44m
Detected by Pingoru
May 13, 2026, 02:30 PM UTC

Affected components

Australia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating May 13, 2026, 02:30 PM UTC

    Network Operations is currently investigating a sitewide service interruption at multiple sites in Queensland

  2. monitoring May 13, 2026, 02:49 PM UTC

    We implemented a fix and are currently monitoring the result.