Superloop incident

Network Outage

Notice Resolved

Superloop experienced a notice incident on May 15, 2026 affecting Core Systems (Help Desk System) and Australia & New Zealand (NSW Managed Wi-Fi) and 1 more component, lasting 14d 18h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 03:08 AM UTC
Resolved
May 29, 2026, 09:26 PM UTC
Duration
14d 18h
Detected by Pingoru
May 15, 2026, 03:08 AM UTC

Affected components

Core Systems (Help Desk System)Australia & New Zealand (NSW Managed Wi-Fi)Core Systems (Help Desk Phone System)Australia & New Zealand (ACT Managed Wi-Fi)Core Systems (Q2 Platform)Fibre-to-the-Premises (QLD FTTP)Core Systems (Exosphere Platform)Australia & New Zealand (VIC Managed Wi-Fi)Fibre-to-the-Premises (NSW FTTP)Australia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating May 15, 2026, 03:08 AM UTC

    Our Network Operations team are investigating a systems issue affecting our platforms. Affected customers will experience issues connecting to network

  2. investigating May 15, 2026, 03:14 AM UTC

    This incident is also impacting Superloop network traffic, impacting users will experience delays and total outages - we are continuing our investigation.

  3. monitoring May 15, 2026, 03:39 AM UTC

    We implemented a fix and are currently monitoring the result.