Superloop incident

Network Outage

Notice Ongoing

Superloop is currently experiencing a notice incident affecting Core Systems (Help Desk System) and Australia & New Zealand (NSW Managed Wi-Fi) and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 15, 2026, 03:08 AM UTC
Resolved
Ongoing
Duration
● 1h 42m
Detected by Pingoru
May 15, 2026, 03:08 AM UTC

Affected components

Core Systems (Help Desk System)Australia & New Zealand (NSW Managed Wi-Fi)Core Systems (Help Desk Phone System)Australia & New Zealand (ACT Managed Wi-Fi)Core Systems (Q2 Platform)Fibre-to-the-Premises (QLD FTTP)Core Systems (Exosphere Platform)Australia & New Zealand (VIC Managed Wi-Fi)Fibre-to-the-Premises (NSW FTTP)Australia & New Zealand (QLD Managed Wi-Fi)Core Systems (Stratosphere Platform)Fibre-to-the-Premises (VIC FTTP)Australia & New Zealand (WA Managed Wi-Fi)Fibre-to-the-Premises (SA FTTP)Australia & New Zealand (SA Managed Wi-Fi)Fibre-to-the-Premises (WA FTTP)Australia & New Zealand (TAS Managed Wi-Fi)Australia & New Zealand (NT Managed Wi-Fi)Australia & New Zealand (NZ Managed Wi-Fi)Core Systems (VOIP Platform)

Update timeline

  1. investigating May 15, 2026, 03:08 AM UTC

    Our Network Operations team are investigating a systems issue affecting our platforms. Affected customers will experience issues connecting to network

  2. investigating May 15, 2026, 03:14 AM UTC

    This incident is also impacting Superloop network traffic, impacting users will experience delays and total outages - we are continuing our investigation.

  3. monitoring May 15, 2026, 03:39 AM UTC

    We implemented a fix and are currently monitoring the result.