Superloop incident

167 Alexandra Parade, Alexandra Headland QLD 4572 - Partial Outage

Notice Resolved

Superloop experienced a notice incident on May 12, 2026 affecting Australia & New Zealand (QLD Managed Wi-Fi), lasting 10h 9m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 01:09 PM UTC
Resolved
May 12, 2026, 11:18 PM UTC
Duration
10h 9m
Detected by Pingoru
May 12, 2026, 01:09 PM UTC

Affected components

Australia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating May 12, 2026, 01:09 PM UTC

    Network Operations is currently investigating a Partial Outage at Alex Surf Club, 167 Alexandra Parade, Alexandra Headland QLD 4572

  2. identified May 12, 2026, 01:09 PM UTC

    We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored

  3. monitoring May 12, 2026, 05:53 PM UTC

    Power has been restored and the site is now back online. We are continuing to monitor the situation closely.

  4. resolved May 12, 2026, 11:18 PM UTC

    This incident has been resolved.