Superloop incident

167 Alexandra Parade, Alexandra Headland QLD 4572 - Partial Outage

Minor Ongoing

Superloop is currently experiencing a minor incident affecting Australia & New Zealand (QLD Managed Wi-Fi), which began 1h ago. The vendor's full update timeline is below.

Started
May 12, 2026, 01:09 PM UTC
Resolved
Ongoing
Duration
● 1h 16m
Detected by Pingoru
May 12, 2026, 01:09 PM UTC

Affected components

Australia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating May 12, 2026, 01:09 PM UTC

    Network Operations is currently investigating a Partial Outage at Alex Surf Club, 167 Alexandra Parade, Alexandra Headland QLD 4572

  2. identified May 12, 2026, 01:09 PM UTC

    We’ve identified that the issue is caused by a planned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored