Superloop incident

Exosphere portal - Outage

Notice Resolved

Superloop experienced a notice incident on May 13, 2026 affecting Core Systems (Exosphere Platform), lasting 19h 34m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 08:09 AM UTC
Resolved
May 14, 2026, 03:43 AM UTC
Duration
19h 34m
Detected by Pingoru
May 13, 2026, 08:09 AM UTC

Affected components

Core Systems (Exosphere Platform)

Update timeline

  1. investigating May 13, 2026, 08:09 AM UTC

    Our systems are experiencing a critical issue affecting the Login Portal. Our Network Operations are currently investigating and working towards a resolution.

  2. monitoring May 13, 2026, 08:43 AM UTC

    We implemented a fix and are currently monitoring the result.