Superloop incident

VIC - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on May 18, 2026 affecting Australia & New Zealand (VIC Managed Wi-Fi), lasting 23h 9m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 01:20 PM UTC
Resolved
May 19, 2026, 12:29 PM UTC
Duration
23h 9m
Detected by Pingoru
May 18, 2026, 01:20 PM UTC

Affected components

Australia & New Zealand (VIC Managed Wi-Fi)

Update timeline

  1. investigating May 18, 2026, 01:20 PM UTC

    Network Operations is currently investigating a Degraded Performance at the following address: * 39 Lonsdale St, Melbourne, Victoria 3000 * 550-590 Lygon Street, Carlton VIC 3053 * 5 Villiers St, North Melbourne VIC 3051 * 106-116 A'Beckett Street, Melbourne 3000 * 238 Flinders St, Melbourne VIC 3000

  2. monitoring May 18, 2026, 03:22 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 19, 2026, 12:29 PM UTC

    This incident has been resolved.