Snapdocs Outage History

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Pingoru has recorded 50 incidents for Snapdocs: 38 in the last 12 months and 8 in the last 90 days.

Source: status.snapdocs.com

50incidents recorded
38last 12 months
8last 90 days
11 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Snapdocs in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026660 of 720 (8%)
May 2026022 of 744 (3%)
June 202640 of 720 (0%)
July 202657 of 744 (1%)
August 202655 of 744 (1%)
September 202621 of 720 (0%)
October 202629 of 744 (1%)
November 202600 of 123 (0%)

Incidents, newest first

Minor October 6, 2026 Snapdocs Closing Creation - Encompass Delays 8h 9m Closings

Started Oct 06, 2026, 02:05 PM UTC· resolved Oct 06, 2026, 10:15 PM UTC

  1. investigating Oct 06, 2026, 02:05 PM UTC

    Snapdocs customers integrated with Encompass may experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.

  2. monitoring Oct 06, 2026, 03:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 06, 2026, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2026 Snapdocs Closing - QC Report Delays 1h 16m Closings

Started Oct 01, 2026, 04:00 PM UTC· resolved Oct 01, 2026, 05:16 PM UTC

  1. investigating Oct 01, 2026, 04:00 PM UTC

    Snapdocs is currently experiencing delays in processing times for all QC reports. Please contact [email protected] for any questions.

  2. identified Oct 01, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 01, 2026, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 8, 2026 Snapdocs Support - Email Delays 42m Support Emails

Started Sep 08, 2026, 04:23 PM UTC· resolved Sep 08, 2026, 05:06 PM UTC

  1. identified Sep 08, 2026, 04:23 PM UTC

    Snapdocs' third party email provider has reported an outage. Due to this, our support team may be delayed receiving or responding to emails sent to [email protected]. Support is still able to receive phone calls and Snapdocs is fully functional. Please contact Snapdocs Support at 833-762-7362 (833-SNAPDOC) for any urgent issues.

  2. resolved Sep 08, 2026, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 1, 2026 Snapdocs Support - Third Party Phone Outage 2h 21m Support Emails

Started Sep 01, 2026, 05:50 PM UTC· resolved Sep 01, 2026, 08:11 PM UTC

  1. identified Sep 01, 2026, 05:50 PM UTC

    Snapdocs' third party phone provider has reported an outage. Due to this, our support team is unable to receive or respond to phone calls. Support is still able to receive emails and Snapdocs is fully functional. Please email [email protected] for any issues or questions.

  2. resolved Sep 01, 2026, 08:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 28, 2026 Snapdocs Closing Creation - Encompass Delays 49m Closings

Started Aug 28, 2026, 03:13 PM UTC· resolved Aug 28, 2026, 04:02 PM UTC

  1. identified Aug 28, 2026, 03:13 PM UTC

    Snapdocs customers integrated with Encompass may experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.

  2. resolved Aug 28, 2026, 04:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2026 SMS Third Party Messaging Delay 2h 42m Notary Connect, Closings

Started Aug 27, 2026, 04:46 PM UTC· resolved Aug 27, 2026, 07:29 PM UTC

  1. investigating Aug 27, 2026, 04:46 PM UTC

    We are currently experiencing issues affecting 2FA code delivery from our third-party provider. Our team is investigating and will share updates when we receive more information.

  2. monitoring Aug 27, 2026, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 27, 2026, 07:20 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 27, 2026, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 25, 2026 Snapdocs Closing Creation - Encompass Delays 1d Closings

Started Aug 25, 2026, 06:50 PM UTC· resolved Aug 26, 2026, 07:22 PM UTC

  1. identified Aug 25, 2026, 06:50 PM UTC

    Snapdocs customers integrated with Encompass may experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.

  2. monitoring Aug 26, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 26, 2026, 07:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 13, 2026 System Delays Aug 13 - Notary Connect Platform 56m Notary Connect

Started Aug 13, 2026, 08:47 PM UTC· resolved Aug 13, 2026, 09:44 PM UTC

  1. investigating Aug 13, 2026, 08:47 PM UTC

    We are currently investigating delays in order creation within our Notary Connect (scheduling) platform . Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

  2. investigating Aug 13, 2026, 09:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 13, 2026, 09:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 13, 2026, 09:43 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2026, 09:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 7, 2026 Snapdocs Closings - Document Processing Delays 1h 3m Closings

Started Aug 07, 2026, 03:49 PM UTC· resolved Aug 07, 2026, 04:53 PM UTC

  1. investigating Aug 07, 2026, 03:49 PM UTC

    We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

  2. identified Aug 07, 2026, 04:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 07, 2026, 04:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 07, 2026, 04:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 30, 2026 Encompass - Loan Processing Issues 4h 17m Closings

Started Jul 30, 2026, 02:36 PM UTC· resolved Jul 30, 2026, 06:54 PM UTC

  1. investigating Jul 30, 2026, 02:36 PM UTC

    Snapdocs is experiencing some intermittent issues retrieving documents and closing creation from ICE.

  2. investigating Jul 30, 2026, 02:47 PM UTC

    Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.

  3. monitoring Jul 30, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 30, 2026, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026 Snapdocs Platform Delays 1h 17m Notary Connect, Closings

Started Jul 24, 2026, 08:19 PM UTC· resolved Jul 24, 2026, 09:36 PM UTC

  1. investigating Jul 24, 2026, 08:19 PM UTC

    Snapdocs is currently experiencing delays in processing times for closing documents and order creation/updates as well as the login experience. Please contact [email protected] for any questions.

  2. monitoring Jul 24, 2026, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 09:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026 Intermittent Text Message Delays 36m Notary Connect, Closings

Started Jul 23, 2026, 10:23 PM UTC· resolved Jul 23, 2026, 11:00 PM UTC

  1. investigating Jul 23, 2026, 10:23 PM UTC

    Some signers, consumers, and notaries are experiencing delayed or failed text messages. We are currently investigating this issue.

  2. identified Jul 23, 2026, 10:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 23, 2026, 10:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 23, 2026, 11:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2026 Closing Creation - Document Processing Delays 5h 9m Closings

Started Jul 23, 2026, 05:50 PM UTC· resolved Jul 23, 2026, 10:59 PM UTC

  1. identified Jul 23, 2026, 05:50 PM UTC

    Snapdocs is currently experiencing delays in processing times for closing documents due to a third-party VPN provider outage. Snapdocs platform remains fully functional for all users. Please contact [email protected] for any questions.

  2. monitoring Jul 23, 2026, 07:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 23, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 14, 2026 RON - KBA Issues 07.14 1h 5m Closings

Started Jul 14, 2026, 06:16 PM UTC· resolved Jul 14, 2026, 07:21 PM UTC

  1. identified Jul 14, 2026, 06:16 PM UTC

    Snapdocs' third-party vendor is experiencing degraded performance generating KBA questions, causing some recipients to not receive them — which can delay or block entry into notary meetings. The Snapdocs platform itself is fully functional. As a workaround, hybrid and wet closings can be submitted to avoid delays. Questions: [email protected]

  2. monitoring Jul 14, 2026, 06:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 07:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 30, 2026 Intermittent Latency 3h 16m Notary Connect, Closings

Started Jun 30, 2026, 04:17 PM UTC· resolved Jun 30, 2026, 07:33 PM UTC

  1. investigating Jun 30, 2026, 04:17 PM UTC

    We are aware that there is some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.

  2. investigating Jun 30, 2026, 05:24 PM UTC

    We are seeing improvements across the platform but aware that there is still some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.

  3. identified Jun 30, 2026, 06:15 PM UTC

    Our team has identified the cause to the platform latency and we making adjustments to reinforce platform stability.

  4. monitoring Jun 30, 2026, 06:21 PM UTC

    A fix has been implemented and we are monitoring the results across platform functionality.

  5. resolved Jun 30, 2026, 07:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 17, 2026 Mortgage Cadence Integration - Closings Not Creating 5h 4m Closings

Started Jun 17, 2026, 04:20 PM UTC· resolved Jun 17, 2026, 09:24 PM UTC

  1. identified Jun 17, 2026, 04:20 PM UTC

    Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact [email protected] for any questions.

  2. monitoring Jun 17, 2026, 05:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 09:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 15, 2026 Mortgage Cadence Integration - Closings Not Creating 14m Closings

Started Jun 15, 2026, 03:41 PM UTC· resolved Jun 15, 2026, 03:55 PM UTC

  1. identified Jun 15, 2026, 03:41 PM UTC

    Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact [email protected] for any questions.

  2. resolved Jun 15, 2026, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 2, 2026 Closing Creation - Document Processing Delays 7h 30m Closings

Started Jun 02, 2026, 09:37 PM UTC· resolved Jun 03, 2026, 05:07 AM UTC

  1. monitoring Jun 02, 2026, 09:37 PM UTC

    We have identified and fixed an issue affecting document processing times within closing creation. Our team is monitoring for results. Please contact [email protected] for any further questions.

  2. resolved Jun 03, 2026, 05:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026 Snapdocs Delays 1d 2h Notary Connect, Closings

Started Apr 30, 2026, 07:17 PM UTC· resolved May 01, 2026, 09:55 PM UTC

  1. investigating Apr 30, 2026, 07:17 PM UTC

    We are currently investigating delays within Snapdocs

  2. identified Apr 30, 2026, 07:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 30, 2026, 08:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 30, 2026, 09:23 PM UTC

    We continue to investigate delays within Snapdocs. Please email [email protected] with any questions

  5. monitoring Apr 30, 2026, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 01, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026 Closing Creation - Document Processing Delays 17h 58m Closings

Started Apr 29, 2026, 08:29 PM UTC· resolved Apr 30, 2026, 02:27 PM UTC

  1. investigating Apr 29, 2026, 08:29 PM UTC

    We are currently investigating delays in processing documents in our closing creation

  2. investigating Apr 29, 2026, 08:37 PM UTC

    We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

  3. investigating Apr 29, 2026, 09:41 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 29, 2026, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 30, 2026, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026 Encompass Delays 20h 57m Closings

Started Apr 24, 2026, 05:50 PM UTC· resolved Apr 25, 2026, 02:48 PM UTC

  1. identified Apr 24, 2026, 05:50 PM UTC

    Snapdocs customers on Encompass may be experiencing issues and delays, as reported by Encompass - https://www.ice.com/status/platform/encompass This issue does not affect Snapdocs platform health.

  2. identified Apr 24, 2026, 09:06 PM UTC

    Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions.

  3. resolved Apr 25, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026 Intermittent Closing Creation Delays 3h 43m Notary Connect, Closings

Started Apr 17, 2026, 06:37 PM UTC· resolved Apr 17, 2026, 10:20 PM UTC

  1. investigating Apr 17, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2026, 07:24 PM UTC

    We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact [email protected] with any questions.

  3. identified Apr 17, 2026, 08:45 PM UTC

    We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].

  4. monitoring Apr 17, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 17, 2026, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026 Intermittent Closing Creation Delays 11h 2m Notary Connect, Closings

Started Apr 08, 2026, 03:51 PM UTC· resolved Apr 09, 2026, 02:54 AM UTC

  1. investigating Apr 08, 2026, 03:51 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 08, 2026, 04:03 PM UTC

    We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact [email protected] for any questions

  3. investigating Apr 08, 2026, 04:44 PM UTC

    We are continuing to investigate this issue. Please email [email protected] with any questions.

  4. identified Apr 08, 2026, 04:52 PM UTC

    We are currently investigating an issue causing delays in order and closing creation for some customers. The issue has been identified and is related to a third-party dependency in our email processing workflow. Some orders may experience longer than normal processing times.

  5. identified Apr 08, 2026, 05:29 PM UTC

    We are continuing to investigate delays in order and closing creation caused by disruptions to our email processing workflow. Orders and closings can still be created manually in the meantime.

  6. identified Apr 08, 2026, 07:41 PM UTC

    We are actively working with our third-party provider to resolve the issue. Orders and closings can still be created manually through the platform. Please contact [email protected] with any questions.

  7. identified Apr 08, 2026, 09:17 PM UTC

    We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].

  8. monitoring Apr 08, 2026, 10:10 PM UTC

    New orders and closings submitted via email are now creating successfully. We are continuing to monitor the situation closely to ensure full stability. If you have any questions or are experiencing any issues, please reach out to [email protected].

  9. monitoring Apr 08, 2026, 10:14 PM UTC

    We are continuing to monitor for any further issues.

  10. resolved Apr 09, 2026, 02:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 6, 2026 Mortgage Cadence Integration - Closings Not Creating 1h 39m Closings

Started Apr 06, 2026, 07:06 PM UTC· resolved Apr 06, 2026, 08:46 PM UTC

  1. identified Apr 06, 2026, 07:06 PM UTC

    Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Please contact [email protected] for any questions.

  2. monitoring Apr 06, 2026, 07:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 06, 2026, 08:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026 Errors Accessing Snapdocs 3d 20h Notary Connect, Closings

Started Mar 26, 2026, 08:54 PM UTC· resolved Mar 30, 2026, 05:04 PM UTC

  1. identified Mar 26, 2026, 08:54 PM UTC

    Snapdocs is currently investigating errors accessing our website

  2. identified Mar 26, 2026, 09:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 26, 2026, 10:06 PM UTC

    We are currently investigating multiple issues affecting transaction processing, platform access, authentication, and notification delivery, which may result in delays or degraded performance for some users. Our team is actively working to identify root causes and restore full functionality as quickly as possible.

  4. identified Mar 26, 2026, 10:26 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 26, 2026, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results. Please email [email protected] if you have any questions.

  6. resolved Mar 30, 2026, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →