Snapdocs Outage History

Snapdocs is up right now

There were 11 Snapdocs outages since February 18, 2026 totaling 267h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.snapdocs.com

Minor April 30, 2026

Snapdocs Delays

Detected by Pingoru
Apr 30, 2026, 07:17 PM UTC
Resolved
May 01, 2026, 09:55 PM UTC
Duration
1d 2h
Affected: Notary ConnectClosings
Timeline · 6 updates
  1. investigating Apr 30, 2026, 07:17 PM UTC

    We are currently investigating delays within Snapdocs

  2. identified Apr 30, 2026, 07:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 30, 2026, 08:08 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 30, 2026, 09:23 PM UTC

    We continue to investigate delays within Snapdocs. Please email [email protected] with any questions

  5. monitoring Apr 30, 2026, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 01, 2026, 09:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026

Closing Creation - Document Processing Delays

Detected by Pingoru
Apr 29, 2026, 08:29 PM UTC
Resolved
Apr 30, 2026, 02:27 PM UTC
Duration
17h 58m
Affected: Closings
Timeline · 5 updates
  1. investigating Apr 29, 2026, 08:29 PM UTC

    We are currently investigating delays in processing documents in our closing creation

  2. investigating Apr 29, 2026, 08:37 PM UTC

    We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.

  3. investigating Apr 29, 2026, 09:41 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Apr 29, 2026, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 30, 2026, 02:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 24, 2026

Encompass Delays

Detected by Pingoru
Apr 24, 2026, 05:50 PM UTC
Resolved
Apr 25, 2026, 02:48 PM UTC
Duration
20h 57m
Affected: Closings
Timeline · 3 updates
  1. identified Apr 24, 2026, 05:50 PM UTC

    Snapdocs customers on Encompass may be experiencing issues and delays, as reported by Encompass - https://www.ice.com/status/platform/encompass This issue does not affect Snapdocs platform health.

  2. identified Apr 24, 2026, 09:06 PM UTC

    Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions.

  3. resolved Apr 25, 2026, 02:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 17, 2026

Intermittent Closing Creation Delays

Detected by Pingoru
Apr 17, 2026, 06:37 PM UTC
Resolved
Apr 17, 2026, 10:20 PM UTC
Duration
3h 43m
Affected: Notary ConnectClosings
Timeline · 5 updates
  1. investigating Apr 17, 2026, 06:37 PM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2026, 07:24 PM UTC

    We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact [email protected] with any questions.

  3. identified Apr 17, 2026, 08:45 PM UTC

    We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].

  4. monitoring Apr 17, 2026, 09:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 17, 2026, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 6, 2026

Mortgage Cadence Integration - Closings Not Creating

Detected by Pingoru
Apr 06, 2026, 07:06 PM UTC
Resolved
Apr 06, 2026, 08:46 PM UTC
Duration
1h 39m
Affected: Closings
Timeline · 3 updates
  1. identified Apr 06, 2026, 07:06 PM UTC

    Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Please contact [email protected] for any questions.

  2. monitoring Apr 06, 2026, 07:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 06, 2026, 08:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 26, 2026

Errors Accessing Snapdocs

Detected by Pingoru
Mar 26, 2026, 08:54 PM UTC
Resolved
Mar 30, 2026, 05:04 PM UTC
Duration
3d 20h
Affected: Notary ConnectClosings
Timeline · 6 updates
  1. identified Mar 26, 2026, 08:54 PM UTC

    Snapdocs is currently investigating errors accessing our website

  2. identified Mar 26, 2026, 09:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 26, 2026, 10:06 PM UTC

    We are currently investigating multiple issues affecting transaction processing, platform access, authentication, and notification delivery, which may result in delays or degraded performance for some users. Our team is actively working to identify root causes and restore full functionality as quickly as possible.

  4. identified Mar 26, 2026, 10:26 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 26, 2026, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results. Please email [email protected] if you have any questions.

  6. resolved Mar 30, 2026, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 9, 2026

ICE/Encompass Intermittent Delays

Detected by Pingoru
Mar 09, 2026, 06:15 PM UTC
Resolved
Mar 09, 2026, 07:42 PM UTC
Duration
1h 27m
Affected: Closings
Timeline · 4 updates
  1. investigating Mar 09, 2026, 06:15 PM UTC

    Snapdocs is experiencing some intermittent issues retrieving documents from ICE. We are experiencing higher than normal number of errors retrieving documents/creating closings.

  2. identified Mar 09, 2026, 06:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 09, 2026, 06:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 07:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 6, 2026

SMS Third Party Messaging Delay

Detected by Pingoru
Mar 06, 2026, 01:56 PM UTC
Resolved
Mar 09, 2026, 01:39 PM UTC
Duration
2d 23h
Affected: Twilio SMS
Timeline · 4 updates
  1. investigating Mar 06, 2026, 01:56 PM UTC

    We are currently experiencing an outage affecting 2FA code delivery from our third-party provider. Our team is investigating and will share another update within 30 minutes.

  2. investigating Mar 06, 2026, 02:54 PM UTC

    We are continuing to investigate the issue.

  3. monitoring Mar 06, 2026, 04:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 01:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

eVault/eNote latency

Detected by Pingoru
Mar 02, 2026, 10:27 PM UTC
Resolved
Mar 03, 2026, 01:24 AM UTC
Duration
2h 57m
Affected: eVault
Timeline · 4 updates
  1. investigating Mar 02, 2026, 10:27 PM UTC

    We are currently investigating degraded performance affecting our eVault and eNotes services. Processing, registration, and transfers may take longer than usual.

  2. identified Mar 02, 2026, 11:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 03, 2026, 12:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 03, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

QC Funding Review Delays

Detected by Pingoru
Feb 24, 2026, 04:54 PM UTC
Resolved
Feb 24, 2026, 08:45 PM UTC
Duration
3h 50m
Affected: Closings
Timeline · 6 updates
  1. investigating Feb 24, 2026, 04:54 PM UTC

    We are currently investigating the delays on QC Funding.

  2. investigating Feb 24, 2026, 06:03 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 24, 2026, 07:11 PM UTC

    We are continuing to investigate this issue.

  4. identified Feb 24, 2026, 07:57 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Feb 24, 2026, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 24, 2026, 08:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Intermittent System Delays 02.18 - Closing Creation

Detected by Pingoru
Feb 18, 2026, 11:31 PM UTC
Resolved
Feb 20, 2026, 12:20 AM UTC
Duration
1d
Affected: Closings
Timeline · 4 updates
  1. investigating Feb 18, 2026, 11:31 PM UTC

    Snapdocs is currently experiencing intermittent delays with closings creating. Our team is actively working to resolve the issue and restore full functionality.

  2. investigating Feb 19, 2026, 12:22 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 19, 2026, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2026, 12:20 AM UTC

    This incident has been resolved.

Read the full incident report →

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