Affected components
Update timeline
- investigating Apr 08, 2026, 03:51 PM UTC
We are currently investigating this issue.
- investigating Apr 08, 2026, 04:03 PM UTC
We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact [email protected] for any questions
- investigating Apr 08, 2026, 04:44 PM UTC
We are continuing to investigate this issue. Please email [email protected] with any questions.
- identified Apr 08, 2026, 04:52 PM UTC
We are currently investigating an issue causing delays in order and closing creation for some customers. The issue has been identified and is related to a third-party dependency in our email processing workflow. Some orders may experience longer than normal processing times.
- identified Apr 08, 2026, 05:29 PM UTC
We are continuing to investigate delays in order and closing creation caused by disruptions to our email processing workflow. Orders and closings can still be created manually in the meantime.
- identified Apr 08, 2026, 07:41 PM UTC
We are actively working with our third-party provider to resolve the issue. Orders and closings can still be created manually through the platform. Please contact [email protected] with any questions.
- identified Apr 08, 2026, 09:17 PM UTC
We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].
- monitoring Apr 08, 2026, 10:10 PM UTC
New orders and closings submitted via email are now creating successfully. We are continuing to monitor the situation closely to ensure full stability. If you have any questions or are experiencing any issues, please reach out to [email protected].
- monitoring Apr 08, 2026, 10:14 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 09, 2026, 02:54 AM UTC
This incident has been resolved.
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