Snapdocs incident

SMS Third Party Messaging Delay

Minor Resolved View vendor source →

Snapdocs experienced a minor incident on August 27, 2026 affecting Notary Connect and Closings, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 04:46 PM UTC
Resolved
Aug 27, 2026, 07:29 PM UTC
Duration
2h 42m
Detected by Pingoru
Aug 27, 2026, 04:46 PM UTC

Affected components

Notary ConnectClosings

Update timeline

  1. investigating Aug 27, 2026, 04:46 PM UTC

    We are currently experiencing issues affecting 2FA code delivery from our third-party provider. Our team is investigating and will share updates when we receive more information.

  2. monitoring Aug 27, 2026, 06:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 27, 2026, 07:20 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 27, 2026, 07:29 PM UTC

    This incident has been resolved.