Smokeball Outage History
Smokeball is up right nowPingoru has recorded 52 incidents for Smokeball: 24 in the last 12 months and 10 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 15 of 720 (2%) |
| May 2026 | 2 | 4 of 744 (1%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 3 | 4 of 744 (1%) |
| September 2026 | 5 | 5 of 720 (1%) |
| October 2026 | 1 | 0 of 510 (0%) |
Incidents, newest first
Critical October 15, 2026 Reports not loading in desktop app and some reports not loading in web app 23m Reports
Started Oct 15, 2026, 04:00 PM UTC· resolved Oct 15, 2026, 04:24 PM UTC
- investigating Oct 15, 2026, 04:00 PM UTC
We are aware of issues with reports not loading in the desktop app and some reports in the web app
- monitoring Oct 15, 2026, 04:11 PM UTC
We are seeing improvements in the reports loading. We are continuing to monitor.
- resolved Oct 15, 2026, 04:24 PM UTC
Reports should now be loading. Thanks!
Critical September 25, 2026 Multiple delays with billing platform 41m Smokeball Billing
Started Sep 25, 2026, 05:42 PM UTC· resolved Sep 25, 2026, 06:23 PM UTC
- investigating Sep 25, 2026, 05:42 PM UTC
We are aware of issues with finalizing invoices, viewing invoices, processing payments, and processing deposits. Our team is investigating. Thanks!
- identified Sep 25, 2026, 05:58 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 25, 2026, 06:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 25, 2026, 06:23 PM UTC
Finalized invoices should now be loading as expected. If they are still not loading, you can edit and refinalize. Thanks for your patience.
Major September 15, 2026 Multiple reports not running 7m Smokeball Billing, Reports
Started Sep 15, 2026, 12:16 PM UTC· resolved Sep 15, 2026, 12:24 PM UTC
- investigating Sep 15, 2026, 12:16 PM UTC
We are aware of issues with all desktop and some web reports not working. Our team is working on a solution.
- identified Sep 15, 2026, 12:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 15, 2026, 12:24 PM UTC
Reports are now loading as expected in web and desktop applications. Thanks!
Major September 14, 2026 Delays with invoicing 37m Smokeball Billing
Started Sep 14, 2026, 03:51 PM UTC· resolved Sep 14, 2026, 04:29 PM UTC
- investigating Sep 14, 2026, 03:51 PM UTC
We are aware of delays with invoicing this includes finalizing draft invoice. Our team is investigating.
- monitoring Sep 14, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 04:29 PM UTC
Invoices should be loading. If they are not loading the PDF, you may need to edit the finalized invoice and refinalize the invoice. Thank you!
Major September 8, 2026 Delays with matter creation, finalizing invoices, calendar syncing, and file syncing 3h 10m File Syncing, Matter Syncing, Smokeball Billing, Calendar Syncing
Started Sep 08, 2026, 01:54 PM UTC· resolved Sep 08, 2026, 05:05 PM UTC
- investigating Sep 08, 2026, 01:54 PM UTC
We are aware of issues with newly finalized draft invoices not loading the PDF. Our team is investigating. Thanks!
- identified Sep 08, 2026, 02:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 08, 2026, 02:54 PM UTC
Update: our team has identified other areas of Smokeball that could be impacted including creating matters, file syncing, and event syncing. We are continuing to work on a solution.
- monitoring Sep 08, 2026, 03:45 PM UTC
We are seeing improvements with invoices loading after finalizing, matter creation, and calendaring. There are still delays, for some users, with files syncing after creation. We are continuing to work on that issue. Thanks!
- monitoring Sep 08, 2026, 04:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 08, 2026, 05:05 PM UTC
We have resolved all remaining issues with file syncing. Thank you for your patience.
Critical September 3, 2026 Smokeball Billing Impacted 34m Smokeball Billing
Started Sep 03, 2026, 07:29 AM UTC· resolved Sep 03, 2026, 08:04 AM UTC
- investigating Sep 03, 2026, 07:29 AM UTC
We are currently experiencing some issues with Smokeball Billing. We appreciate your patience while we investigate.
- identified Sep 03, 2026, 07:42 AM UTC
We have identified the issue, and recovery is underway.
- monitoring Sep 03, 2026, 08:03 AM UTC
Services have largely recovered. We are monitoring performance closely.
- resolved Sep 03, 2026, 08:04 AM UTC
The issue has been resolved, and services have fully recovered.
Critical August 19, 2026 Slowness in Smokeball 1h 26m General Use
Started Aug 19, 2026, 08:16 PM UTC· resolved Aug 19, 2026, 09:42 PM UTC
- investigating Aug 19, 2026, 08:16 PM UTC
We are aware of slowness with data loading in Smokeball. This includes searching, matter list, and matter document loading. Our team is investigating. Thanks!
- identified Aug 19, 2026, 08:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 09:42 PM UTC
We have resolved the issues with the delays in Smokeball. Searching, matter list loading, and other areas should now be working as expected. Thank you for your patience.
Major August 13, 2026 Matter overview section not loading in web application 59m Smokeball Billing
Started Aug 13, 2026, 01:07 PM UTC· resolved Aug 13, 2026, 02:06 PM UTC
- investigating Aug 13, 2026, 01:07 PM UTC
We are aware of issues with the matter overview section not showing in the web application. Other matter sections are loading as expected. We are working on a solution. Thank you!
- monitoring Aug 13, 2026, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2026, 02:06 PM UTC
The matter overview page is now loading as expected. Thanks!
Major August 3, 2026 Trust account transaction delays 1h 37m Smokeball Billing
Started Aug 03, 2026, 04:40 PM UTC· resolved Aug 03, 2026, 06:18 PM UTC
- investigating Aug 03, 2026, 04:40 PM UTC
Our team is aware of the issue with trust account transactions not showing properly. This includes new deposits, transferring money, or moving protected money. We appreciate your patience.
- monitoring Aug 03, 2026, 05:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2026, 06:18 PM UTC
We have resolved the issue with the trust account transactions displaying properly. Transactions should now be showing properly. We would recommend that firms check their trust accounts in Smokeball to confirm they are showing correctly. Thank you for your patience.
Major July 24, 2026 Finalized invoice PDFs not loading 46m Smokeball Billing
Started Jul 24, 2026, 06:35 PM UTC· resolved Jul 24, 2026, 07:21 PM UTC
- investigating Jul 24, 2026, 06:35 PM UTC
We are investigating an issue with finalized invoice PDFs not loading.
- monitoring Jul 24, 2026, 07:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2026, 07:21 PM UTC
This incident has been resolved.
Major June 8, 2026 Delays with activity reporting 3h 41m Activity Tracking
Started Jun 08, 2026, 07:39 PM UTC· resolved Jun 08, 2026, 11:21 PM UTC
- investigating Jun 08, 2026, 07:39 PM UTC
We are aware of delays with activities posting to Smokeball. Our team is investigating. Thanks!
- identified Jun 08, 2026, 08:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 08, 2026, 09:01 PM UTC
We are continuing to monitor improvements with activity tracking. We expect all activity to be populating by the end of the day in preparation for Auto:Time processing.
- resolved Jun 08, 2026, 11:21 PM UTC
This has been resolved. Activities have now posted.
Critical May 20, 2026 Reports not loading in Smokeball 2h 15m Reports
Started May 20, 2026, 07:43 PM UTC· resolved May 20, 2026, 09:59 PM UTC
- investigating May 20, 2026, 07:43 PM UTC
We are aware of issues with loading reports in the Smokeball application. Our team is investigating.
- investigating May 20, 2026, 08:47 PM UTC
We are continuing to investigate this issue.
- identified May 20, 2026, 08:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 20, 2026, 09:11 PM UTC
The issue has been identified and escalated to Amazon Web Services. We are awaiting their response.
- resolved May 20, 2026, 09:59 PM UTC
Reports are now loading as expected. We appreciate your patience. Thanks!
Critical May 5, 2026 Data not loading including matters and leads 1h 31m General Use
Started May 05, 2026, 02:25 PM UTC· resolved May 05, 2026, 03:56 PM UTC
- investigating May 05, 2026, 02:25 PM UTC
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
- identified May 05, 2026, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 05, 2026, 02:54 PM UTC
We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks
- monitoring May 05, 2026, 03:21 PM UTC
Our team is working on implementing the solution to all users. We appreciate your patience.
- resolved May 05, 2026, 03:56 PM UTC
We have resolved the issue with data loading. This includes loading and searching for matters, tasks, and leads. We appreciate your patience. Thank you!
Critical April 23, 2026 Smokeball documents not loading 49m File Syncing
Started Apr 23, 2026, 01:17 PM UTC· resolved Apr 23, 2026, 02:06 PM UTC
- investigating Apr 23, 2026, 01:17 PM UTC
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
- investigating Apr 23, 2026, 01:48 PM UTC
We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!
- monitoring Apr 23, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 02:06 PM UTC
We have resolved the file list loading. All files should be generating as expected and folders should be showing when moving files. We appreciate your patience. Thanks!
Major April 17, 2026 Document syncing delays 1h 34m File Syncing
Started Apr 17, 2026, 05:50 PM UTC· resolved Apr 17, 2026, 07:25 PM UTC
- investigating Apr 17, 2026, 05:50 PM UTC
We are aware of delays with documents syncing across users. This is not impacting all firms. Our team is investigating. Delays are approx. 45 minutes. Thank you!
- monitoring Apr 17, 2026, 06:28 PM UTC
We are seeing improved document syncing times that is impact some of the users. We are continuing to monitor progress. Thanks
- resolved Apr 17, 2026, 07:25 PM UTC
Files should be syncing as normal across all users. Thanks!
Major April 10, 2026 Calendar syncing delays 3h 5m Calendar Syncing
Started Apr 10, 2026, 09:40 PM UTC· resolved Apr 11, 2026, 12:45 AM UTC
- investigating Apr 10, 2026, 09:40 PM UTC
We are aware of issues with calendar events syncing across Outlook and Smokeball. Our team is investigating. Thanks!
- identified Apr 10, 2026, 10:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 10, 2026, 10:54 PM UTC
A fix has been released and we are seeing events sync over. We are continuing to monitor.
- resolved Apr 11, 2026, 12:45 AM UTC
We have resolved the issue with event syncing. All events should finish syncing in the next thirty minutes. We appreciate your patience.
Major March 9, 2026 Document searching 2h 8m Search
Started Mar 09, 2026, 07:44 PM UTC· resolved Mar 09, 2026, 09:52 PM UTC
- investigating Mar 09, 2026, 07:44 PM UTC
We are investigating issues with document searching both globally and on matters. This is impacting the desktop and web applications. Thank you for your patience.
- identified Mar 09, 2026, 08:19 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 09, 2026, 08:58 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 09, 2026, 09:52 PM UTC
This incident has been resolved.
Critical March 9, 2026 Problems with matters loading in Smokeball 1h 34m General Use
Started Mar 09, 2026, 03:26 PM UTC· resolved Mar 09, 2026, 05:00 PM UTC
- investigating Mar 09, 2026, 03:26 PM UTC
We are aware of issues with matters not loading. That is impacting multiple areas of the software. Our team is investigating.
- identified Mar 09, 2026, 04:16 PM UTC
Our team has identified the issue and we are working on a solution. We appreciate your patience.
- monitoring Mar 09, 2026, 04:24 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 09, 2026, 05:00 PM UTC
All services should now be restored. Users should now be able to access matters in all parts of the software. We appreciate your patience and thank you for your understanding.
Major February 24, 2026 Activity tracking delays 1h 33m Activity Tracking
Started Feb 24, 2026, 08:47 PM UTC· resolved Feb 24, 2026, 10:21 PM UTC
- investigating Feb 24, 2026, 08:47 PM UTC
We are aware of delays with activity tracking. This will impact the activity tab as well as pending time entries if Auto:Time is enabled. We are investigating. Thanks!
- monitoring Feb 24, 2026, 09:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 10:21 PM UTC
We have resolved the issue with the activity tracking. All activities should now be showing on the list and the pending time entries should be generating. Thank you for your patience.
Critical February 10, 2026 Communicate messages tab not loading 17m Smokeball Communicate Messaging
Started Feb 10, 2026, 09:32 PM UTC· resolved Feb 10, 2026, 09:49 PM UTC
- investigating Feb 10, 2026, 09:32 PM UTC
We are aware of Communicate Messages not loading. Our team is investigating. Thanks
- resolved Feb 10, 2026, 09:49 PM UTC
Our team has resolved the issue with Messages tab loading. Thanks!
Major November 13, 2025 Matter searches not loading 16m Search
Started Nov 13, 2025, 02:50 PM UTC· resolved Nov 13, 2025, 03:07 PM UTC
- investigating Nov 13, 2025, 02:50 PM UTC
We are currently investigating this issue.
- monitoring Nov 13, 2025, 02:56 PM UTC
A fix has been implemented and we are seeing improvements with the matter search.
- resolved Nov 13, 2025, 03:07 PM UTC
This incident has been resolved.
Critical October 20, 2025 Smokeball services impacted by Amazon (AWS) outage 10h 57m General Use
Started Oct 20, 2025, 12:08 PM UTC· resolved Oct 20, 2025, 11:05 PM UTC
- monitoring Oct 20, 2025, 12:08 PM UTC
We are aware of possible delays with our services due to our cloud provider Amazon Web Service. This may impact syncing, searching, Archie requests, and intake. We are monitoring their incident status at status.aws.com. We appreciate your patience.
- monitoring Oct 20, 2025, 01:39 PM UTC
AWS is continuing to see improvement in their connectivity. We have not seen any issues in our services. We will keep the incident open until closed by Amazon.
- monitoring Oct 20, 2025, 02:06 PM UTC
We are now seeing issues with matter search results. Again, these are related to the AWS outage that is ongoing. We will continue to update accordingly. Thank you!
- monitoring Oct 20, 2025, 02:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 02:59 PM UTC
Amazon is reporting that services are not fully recovered. We are continuing to monitor their status. Thank you for your patience.
- monitoring Oct 20, 2025, 04:04 PM UTC
Amazon is continuing to mitigate the issues which are impacting Smokeball. We appreciate your patience. Thanks!
- monitoring Oct 20, 2025, 05:08 PM UTC
Amazon is continuing to apply mitigation steps to recover connectivity. They are in the process of validating/testing a fix to deploy to the US region. We will continue to update as they are available. Again, thank you for your patience.
- monitoring Oct 20, 2025, 05:43 PM UTC
Amazon has successfully tested a fix for the connectivity issues. They are continuing to roll out the fix to other availability zones. Although the issues are not fully resolved, we are hopeful that this will improve performance. Thank you!
- monitoring Oct 20, 2025, 06:26 PM UTC
Amazon is experiencing a decrease in connectivity issues after releasing their fixes. We are expecting gradual improvements with searching and accessing other parts of Smokeball. We will continue to update. Thanks!
- monitoring Oct 20, 2025, 07:24 PM UTC
Amazon continues to see recovery across all services. We would expect improvements with matter search and other areas of Smokeball but it is not fully resolved. Thank you!
- monitoring Oct 20, 2025, 08:07 PM UTC
Amazon reports that recovery continues to improve across all services, including Smokeball. We are seeing reduced issues with searching and data loading. We will not close the incident until Amazon gives the all clear. We appreciate your patience today. Thanks!
- monitoring Oct 20, 2025, 09:09 PM UTC
Amazon is reporting they are continuing to make progress toward pre-outage levels. They are expecting to be fully clear in the next several hours. Smokeball continues to see improvements. Thank you!
- monitoring Oct 20, 2025, 09:51 PM UTC
Amazon is expecting full recovery of pre-event levels in the next two hours. Our team is monitoring and will continue to update the status page. We appreciate your patience today. Thank you!
- resolved Oct 20, 2025, 11:05 PM UTC
Amazon has resolved the issue. This should mean that searching, messaging, and emailing should now be working as expected. All related tickets will be closed. We appreciate your patience with us today. Thank you!
Major August 1, 2025 Bulk billing delays 29m Smokeball Billing
Started Aug 01, 2025, 01:50 PM UTC· resolved Aug 01, 2025, 02:20 PM UTC
- investigating Aug 01, 2025, 01:50 PM UTC
We are aware of issues with bulk billing this includes bulk creating drafts and bulk finalizing. Our team is investigating. Thank you!
- resolved Aug 01, 2025, 02:20 PM UTC
Bulk billing delays have recovered. Thank you!
Major July 1, 2025 Bulk Billing Delays 1h 8m Smokeball Billing
Started Jul 01, 2025, 04:02 PM UTC· resolved Jul 01, 2025, 05:10 PM UTC
- investigating Jul 01, 2025, 04:02 PM UTC
We are currently investigating issues with bulk billing delays.
- identified Jul 01, 2025, 04:52 PM UTC
We have identified the cause of the bulk billing delays and are in the process of resolving this issue. We appreciate your patience and we will provide an update as soon as possible.
- resolved Jul 01, 2025, 05:10 PM UTC
Bulk Billing delays have been resolved, and all invoices are now processing as expected. We thank you for your patience.
Critical June 6, 2025 Unable to download information from Smokeball 2h 31m General Use
Started Jun 06, 2025, 12:46 PM UTC· resolved Jun 06, 2025, 03:17 PM UTC
- investigating Jun 06, 2025, 12:46 PM UTC
We are aware of issues impacting downloading documents/files from matters and importing files into matters. Our team is investigating. Thank you
- identified Jun 06, 2025, 01:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 06, 2025, 01:17 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 06, 2025, 01:50 PM UTC
We are releasing the potential fix. Thank you for your patience.
- identified Jun 06, 2025, 02:20 PM UTC
Our team is continuing to work on a solution with files opening/importing/emailing from Smokeball. Thank you for your patience.
- monitoring Jun 06, 2025, 02:47 PM UTC
We have released a fix that should resolve this issue. Please try to import/open files from Smokeball. If it still does not work, please RESTART your machine to apply the fix. Thank you
- resolved Jun 06, 2025, 03:17 PM UTC
Our team has deployed a fix. Files can be imported and opened from Smokeball. If you are still having issues we would recommend clearing the files upload queue. If that doesn't resolve, we would recommend RESTARTING the machine. We appreciate your patience and apologize for the inconvenience.