Smokeball incident

Reports not loading in desktop app and some reports not loading in web app

Critical Resolved View vendor source →

Smokeball experienced a critical incident on October 15, 2026 affecting Reports, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 04:00 PM UTC
Resolved
Oct 15, 2026, 04:24 PM UTC
Duration
23m
Detected by Pingoru
Oct 15, 2026, 04:00 PM UTC

Affected components

Reports

Update timeline

  1. investigating Oct 15, 2026, 04:00 PM UTC

    We are aware of issues with reports not loading in the desktop app and some reports in the web app

  2. monitoring Oct 15, 2026, 04:11 PM UTC

    We are seeing improvements in the reports loading. We are continuing to monitor.

  3. resolved Oct 15, 2026, 04:24 PM UTC

    Reports should now be loading. Thanks!