Affected components
File Syncing
Update timeline
- investigating Apr 17, 2026, 05:50 PM UTC
We are aware of delays with documents syncing across users. This is not impacting all firms. Our team is investigating. Delays are approx. 45 minutes. Thank you!
- monitoring Apr 17, 2026, 06:28 PM UTC
We are seeing improved document syncing times that is impact some of the users. We are continuing to monitor progress. Thanks
- resolved Apr 17, 2026, 07:25 PM UTC
Files should be syncing as normal across all users. Thanks!
Looking to track Smokeball downtime and outages?
Pingoru polls Smokeball's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Smokeball reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Smokeball alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Smokeball for free
5 free monitors · No credit card required