Smokeball incident

Document syncing delays

Major Resolved View vendor source →
Started
Apr 17, 2026, 05:50 PM UTC
Resolved
Apr 17, 2026, 07:25 PM UTC
Duration
1h 34m
Detected by Pingoru
Apr 17, 2026, 05:50 PM UTC

Affected components

File Syncing

Update timeline

  1. investigating Apr 17, 2026, 05:50 PM UTC

    We are aware of delays with documents syncing across users. This is not impacting all firms. Our team is investigating. Delays are approx. 45 minutes. Thank you!

  2. monitoring Apr 17, 2026, 06:28 PM UTC

    We are seeing improved document syncing times that is impact some of the users. We are continuing to monitor progress. Thanks

  3. resolved Apr 17, 2026, 07:25 PM UTC

    Files should be syncing as normal across all users. Thanks!

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