Smokeball experienced a major incident on April 17, 2026 affecting File Syncing, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
File Syncing
Update timeline
- investigating Apr 17, 2026, 05:50 PM UTC
We are aware of delays with documents syncing across users. This is not impacting all firms. Our team is investigating. Delays are approx. 45 minutes. Thank you!
- monitoring Apr 17, 2026, 06:28 PM UTC
We are seeing improved document syncing times that is impact some of the users. We are continuing to monitor progress. Thanks
- resolved Apr 17, 2026, 07:25 PM UTC
Files should be syncing as normal across all users. Thanks!