Smokeball incident
Smokeball services impacted by Amazon (AWS) outage
Smokeball experienced a critical incident on October 20, 2025 affecting General Use, lasting 10h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 12:08 PM UTC
We are aware of possible delays with our services due to our cloud provider Amazon Web Service. This may impact syncing, searching, Archie requests, and intake. We are monitoring their incident status at status.aws.com. We appreciate your patience.
- monitoring Oct 20, 2025, 01:39 PM UTC
AWS is continuing to see improvement in their connectivity. We have not seen any issues in our services. We will keep the incident open until closed by Amazon.
- monitoring Oct 20, 2025, 02:06 PM UTC
We are now seeing issues with matter search results. Again, these are related to the AWS outage that is ongoing. We will continue to update accordingly. Thank you!
- monitoring Oct 20, 2025, 02:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 02:59 PM UTC
Amazon is reporting that services are not fully recovered. We are continuing to monitor their status. Thank you for your patience.
- monitoring Oct 20, 2025, 04:04 PM UTC
Amazon is continuing to mitigate the issues which are impacting Smokeball. We appreciate your patience. Thanks!
- monitoring Oct 20, 2025, 05:08 PM UTC
Amazon is continuing to apply mitigation steps to recover connectivity. They are in the process of validating/testing a fix to deploy to the US region. We will continue to update as they are available. Again, thank you for your patience.
- monitoring Oct 20, 2025, 05:43 PM UTC
Amazon has successfully tested a fix for the connectivity issues. They are continuing to roll out the fix to other availability zones. Although the issues are not fully resolved, we are hopeful that this will improve performance. Thank you!
- monitoring Oct 20, 2025, 06:26 PM UTC
Amazon is experiencing a decrease in connectivity issues after releasing their fixes. We are expecting gradual improvements with searching and accessing other parts of Smokeball. We will continue to update. Thanks!
- monitoring Oct 20, 2025, 07:24 PM UTC
Amazon continues to see recovery across all services. We would expect improvements with matter search and other areas of Smokeball but it is not fully resolved. Thank you!
- monitoring Oct 20, 2025, 08:07 PM UTC
Amazon reports that recovery continues to improve across all services, including Smokeball. We are seeing reduced issues with searching and data loading. We will not close the incident until Amazon gives the all clear. We appreciate your patience today. Thanks!
- monitoring Oct 20, 2025, 09:09 PM UTC
Amazon is reporting they are continuing to make progress toward pre-outage levels. They are expecting to be fully clear in the next several hours. Smokeball continues to see improvements. Thank you!
- monitoring Oct 20, 2025, 09:51 PM UTC
Amazon is expecting full recovery of pre-event levels in the next two hours. Our team is monitoring and will continue to update the status page. We appreciate your patience today. Thank you!
- resolved Oct 20, 2025, 11:05 PM UTC
Amazon has resolved the issue. This should mean that searching, messaging, and emailing should now be working as expected. All related tickets will be closed. We appreciate your patience with us today. Thank you!