Resolved after 2 hours 31 minutes, affecting General Use, on June 6, 2025.
Our team has deployed a fix. Files can be imported and opened from Smokeball. If you are still having issues we would recommend clearing the files upload queue. If that doesn't resolve, we would recommend RESTARTING the machine. We appreciate your patience and apologize for the inconvenience.
Affected components
Update timeline
- investigating Jun 06, 2025, 12:46 PM UTC
We are aware of issues impacting downloading documents/files from matters and importing files into matters. Our team is investigating. Thank you
- identified Jun 06, 2025, 01:13 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 06, 2025, 01:17 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 06, 2025, 01:50 PM UTC
We are releasing the potential fix. Thank you for your patience.
- identified Jun 06, 2025, 02:20 PM UTC
Our team is continuing to work on a solution with files opening/importing/emailing from Smokeball. Thank you for your patience.
- monitoring Jun 06, 2025, 02:47 PM UTC
We have released a fix that should resolve this issue. Please try to import/open files from Smokeball. If it still does not work, please RESTART your machine to apply the fix. Thank you
- resolved Jun 06, 2025, 03:17 PM UTC
Our team has deployed a fix. Files can be imported and opened from Smokeball. If you are still having issues we would recommend clearing the files upload queue. If that doesn't resolve, we would recommend RESTARTING the machine. We appreciate your patience and apologize for the inconvenience.
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