Smokeball incident

Problems with matters loading in Smokeball

Critical Resolved View vendor source →

Smokeball experienced a critical incident on March 9, 2026 affecting General Use, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 03:26 PM UTC
Resolved
Mar 09, 2026, 05:00 PM UTC
Duration
1h 34m
Detected by Pingoru
Mar 09, 2026, 03:26 PM UTC

Affected components

General Use

Update timeline

  1. investigating Mar 09, 2026, 03:26 PM UTC

    We are aware of issues with matters not loading. That is impacting multiple areas of the software. Our team is investigating.

  2. identified Mar 09, 2026, 04:16 PM UTC

    Our team has identified the issue and we are working on a solution. We appreciate your patience.

  3. monitoring Mar 09, 2026, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 09, 2026, 05:00 PM UTC

    All services should now be restored. Users should now be able to access matters in all parts of the software. We appreciate your patience and thank you for your understanding.