Resolved after 1 hour 31 minutes, affecting General Use, on May 5, 2026.
We have resolved the issue with data loading. This includes loading and searching for matters, tasks, and leads. We appreciate your patience. Thank you!
Affected components
Update timeline
- investigating May 05, 2026, 02:25 PM UTC
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
- identified May 05, 2026, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 05, 2026, 02:54 PM UTC
We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks
- monitoring May 05, 2026, 03:21 PM UTC
Our team is working on implementing the solution to all users. We appreciate your patience.
- resolved May 05, 2026, 03:56 PM UTC
We have resolved the issue with data loading. This includes loading and searching for matters, tasks, and leads. We appreciate your patience. Thank you!
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