Smokeball incident

Data not loading including matters and leads

Critical Resolved View vendor source →

Smokeball experienced a critical incident on May 5, 2026 affecting General Use, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 02:25 PM UTC
Resolved
May 05, 2026, 03:56 PM UTC
Duration
1h 31m
Detected by Pingoru
May 05, 2026, 02:25 PM UTC

Affected components

General Use

Update timeline

  1. investigating May 05, 2026, 02:25 PM UTC

    We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks

  2. identified May 05, 2026, 02:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 05, 2026, 02:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 05, 2026, 02:54 PM UTC

    We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks

  5. monitoring May 05, 2026, 03:21 PM UTC

    Our team is working on implementing the solution to all users. We appreciate your patience.

  6. resolved May 05, 2026, 03:56 PM UTC

    We have resolved the issue with data loading. This includes loading and searching for matters, tasks, and leads. We appreciate your patience. Thank you!