Smokeball incident
Data not loading including matters and leads
Affected components
Update timeline
- investigating May 05, 2026, 02:25 PM UTC
We are aware of issues with data not loading in Smokeball. This includes matters and leads on the lists. Our team is working on the solution. Thanks
- identified May 05, 2026, 02:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 05, 2026, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 05, 2026, 02:54 PM UTC
We are continuing to monitor the fix. Data will be loading for most users. We appreciate your patience. Thanks
- monitoring May 05, 2026, 03:21 PM UTC
Our team is working on implementing the solution to all users. We appreciate your patience.
- resolved May 05, 2026, 03:56 PM UTC
We have resolved the issue with data loading. This includes loading and searching for matters, tasks, and leads. We appreciate your patience. Thank you!
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