Smokeball incident

Multiple delays with billing platform

Resolved after 41 minutes, affecting Smokeball Billing, on September 25, 2026.

resolved Sep 25, 2026, 06:23 PM UTC

Finalized invoices should now be loading as expected. If they are still not loading, you can edit and refinalize. Thanks for your patience.

Started
Sep 25, 2026, 05:42 PM UTC
Resolved
Sep 25, 2026, 06:23 PM UTC
Duration
41m
Detected by Pingoru
Sep 25, 2026, 05:42 PM UTC

Affected components

Smokeball Billing

Update timeline

  1. investigating Sep 25, 2026, 05:42 PM UTC

    We are aware of issues with finalizing invoices, viewing invoices, processing payments, and processing deposits. Our team is investigating. Thanks!

  2. identified Sep 25, 2026, 05:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 25, 2026, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2026, 06:23 PM UTC

    Finalized invoices should now be loading as expected. If they are still not loading, you can edit and refinalize. Thanks for your patience.

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