Smokeball incident
Delays with matter creation, finalizing invoices, calendar syncing, and file syncing
Resolved after 3 hours 10 minutes, affecting File Syncing and Matter Syncing and 1 more, on September 8, 2026.
We have resolved all remaining issues with file syncing. Thank you for your patience.
Affected components
Update timeline
- investigating Sep 08, 2026, 01:54 PM UTC
We are aware of issues with newly finalized draft invoices not loading the PDF. Our team is investigating. Thanks!
- identified Sep 08, 2026, 02:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 08, 2026, 02:54 PM UTC
Update: our team has identified other areas of Smokeball that could be impacted including creating matters, file syncing, and event syncing. We are continuing to work on a solution.
- monitoring Sep 08, 2026, 03:45 PM UTC
We are seeing improvements with invoices loading after finalizing, matter creation, and calendaring. There are still delays, for some users, with files syncing after creation. We are continuing to work on that issue. Thanks!
- monitoring Sep 08, 2026, 04:20 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 08, 2026, 05:05 PM UTC
We have resolved all remaining issues with file syncing. Thank you for your patience.
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