Smokeball incident

Reports not loading in Smokeball

Critical Resolved View vendor source →

Smokeball experienced a critical incident on May 20, 2026 affecting Reports, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 07:43 PM UTC
Resolved
May 20, 2026, 09:59 PM UTC
Duration
2h 15m
Detected by Pingoru
May 20, 2026, 07:43 PM UTC

Affected components

Reports

Update timeline

  1. investigating May 20, 2026, 07:43 PM UTC

    We are aware of issues with loading reports in the Smokeball application. Our team is investigating.

  2. investigating May 20, 2026, 08:47 PM UTC

    We are continuing to investigate this issue.

  3. identified May 20, 2026, 08:58 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 20, 2026, 09:11 PM UTC

    The issue has been identified and escalated to Amazon Web Services. We are awaiting their response.

  5. resolved May 20, 2026, 09:59 PM UTC

    Reports are now loading as expected. We appreciate your patience. Thanks!