Smokeball experienced a critical incident on August 19, 2026 affecting General Use, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
General Use
Update timeline
- investigating Aug 19, 2026, 08:16 PM UTC
We are aware of slowness with data loading in Smokeball. This includes searching, matter list, and matter document loading. Our team is investigating. Thanks!
- identified Aug 19, 2026, 08:49 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 09:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 09:42 PM UTC
We have resolved the issues with the delays in Smokeball. Searching, matter list loading, and other areas should now be working as expected. Thank you for your patience.