Smokeball incident

Matter overview section not loading in web application

Major Resolved View vendor source →

Smokeball experienced a major incident on August 13, 2026 affecting Smokeball Billing, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2026, 01:07 PM UTC
Resolved
Aug 13, 2026, 02:06 PM UTC
Duration
59m
Detected by Pingoru
Aug 13, 2026, 01:07 PM UTC

Affected components

Smokeball Billing

Update timeline

  1. investigating Aug 13, 2026, 01:07 PM UTC

    We are aware of issues with the matter overview section not showing in the web application. Other matter sections are loading as expected. We are working on a solution. Thank you!

  2. monitoring Aug 13, 2026, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2026, 02:06 PM UTC

    The matter overview page is now loading as expected. Thanks!