Smokeball experienced a critical incident on April 23, 2026 affecting File Syncing, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
File Syncing
Update timeline
- investigating Apr 23, 2026, 01:17 PM UTC
We are aware of an issue that is impacting documents from loading properly on some matters. Our team is investigating. Thank you!
- investigating Apr 23, 2026, 01:48 PM UTC
We would recommend that if users are seeing "offline" document status to click the "retry" button to try to reload the files. Thanks!
- monitoring Apr 23, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 23, 2026, 02:06 PM UTC
We have resolved the file list loading. All files should be generating as expected and folders should be showing when moving files. We appreciate your patience. Thanks!