Skyhigh Security incident

Incident - Latency observed on Brazil region

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on April 22, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 398 (Sao Paulo SWG PoP 398) and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2026, 07:25 PM UTC
Resolved
Apr 22, 2026, 07:45 PM UTC
Duration
20m
Detected by Pingoru
Apr 22, 2026, 07:25 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)

Update timeline

  1. identified Apr 22, 2026, 07:25 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 22, 2026, 07:26 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 22, 2026, 07:45 PM UTC

    This incident is resolved.