Skyhigh Security incident

Incident - Observed latency on US East region.

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on April 26, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 293 (Ashburn VA SWG PoP 293), lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 04:49 PM UTC
Resolved
Apr 26, 2026, 09:55 PM UTC
Duration
5h 5m
Detected by Pingoru
Apr 26, 2026, 04:49 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)293 (Ashburn VA SWG PoP 293)

Update timeline

  1. identified Apr 26, 2026, 04:49 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 26, 2026, 04:50 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Apr 26, 2026, 05:17 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Your traffic will be rerouted. No customer impact expected.

  4. resolved Apr 26, 2026, 09:55 PM UTC

    Incident resolved