Skyhigh Security incident

Incident - Performance Degradation: NRT DLP Event Processing.

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on June 10, 2026 affecting Skyhigh CASB (Skyhigh CASB) and production-us (production-us), lasting 8h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 07:19 AM UTC
Resolved
Jun 10, 2026, 03:47 PM UTC
Duration
8h 27m
Detected by Pingoru
Jun 10, 2026, 07:19 AM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)production-us (production-us)

Update timeline

  1. investigating Jun 10, 2026, 07:19 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 10, 2026, 08:16 AM UTC

    The Engineering team is investigating NRT connection pool (100) vs recent Zeus hotfix affecting connection checks

  3. investigating Jun 10, 2026, 08:44 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jun 10, 2026, 10:52 AM UTC

    Issue is resolved now.

  5. resolved Jun 10, 2026, 10:54 AM UTC

    Incident resolved

  6. investigating Jun 10, 2026, 02:20 PM UTC

    Incident resolved

  7. investigating Jun 10, 2026, 02:21 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  8. resolved Jun 10, 2026, 03:47 PM UTC

    Incident resolved