Skyhigh Security incident
Incident - Inline email DLP and Dashboard UI are impacted
Skyhigh Security experienced a major incident on April 27, 2026 affecting Skyhigh CASB (Skyhigh CASB) and production-us (production-us), lasting 7h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 27, 2026, 07:37 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 07:38 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 09:15 AM UTC
We are currently investigating an issue that may impact UI performance. Service may not be fully available for some customers. Status will be updated when resolved, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 11:10 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Apr 27, 2026, 12:24 PM UTC
We are investigating a situation affecting service performance and availability. Some users may experience limited access. We will provide updates as they become available; please contact Skyhigh Support for further assistance.
- resolved Apr 27, 2026, 02:48 PM UTC
Incident resolved