Skyhigh Security incident

Incident - Service Degradation on Ashburn POP

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on May 11, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 293 (Ashburn VA SWG PoP 293), lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 12:48 AM UTC
Resolved
May 11, 2026, 04:46 AM UTC
Duration
3h 58m
Detected by Pingoru
May 11, 2026, 12:48 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)293 (Ashburn VA SWG PoP 293)

Update timeline

  1. identified May 11, 2026, 12:48 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating May 11, 2026, 12:52 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating May 11, 2026, 01:26 AM UTC

    Your traffic has been rerouted. No customer impact expected. For further assistance, please contact Skyhigh Support.

  4. resolved May 11, 2026, 04:46 AM UTC

    Incident resolved