Skyhigh Security incident

Incident - Skyhigh UI not accessible in US

Major Resolved View vendor source →

Skyhigh Security experienced a major incident on April 16, 2026 affecting Skyhigh CASB (Skyhigh CASB) and production-us (production-us), lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 03:45 PM UTC
Resolved
Apr 17, 2026, 09:08 PM UTC
Duration
1d 5h
Detected by Pingoru
Apr 16, 2026, 03:45 PM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)production-us (production-us)

Update timeline

  1. identified Apr 16, 2026, 03:45 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 16, 2026, 03:49 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Apr 16, 2026, 04:17 PM UTC

    We are currently investigating an issue that may impact Skyhigh UI availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Apr 16, 2026, 04:48 PM UTC

    Incident resolved

  5. investigating Apr 16, 2026, 05:29 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  6. investigating Apr 16, 2026, 06:10 PM UTC

    We are currently investigating an issue that may impact Skyhigh UI availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  7. investigating Apr 16, 2026, 06:26 PM UTC

    We are currently investigating an issue that may impact Skyhigh UI and Incidents API performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  8. investigating Apr 17, 2026, 03:08 PM UTC

    We are currently investigating an intermittent issue that may impact Skyhigh UI and Incidents API performance. Services are currently stable and actively monitored. For further assistance, please contact Skyhigh Support

  9. investigating Apr 17, 2026, 07:59 PM UTC

    We are still investigating the intermittent issue that may impact Skyhigh UI and Incidents API performance. Services are currently stable and actively monitored. For further assistance, please contact Skyhigh Support

  10. investigating Apr 17, 2026, 08:06 PM UTC

    We are still investigating the intermittent issue that may impact Skyhigh UI and Incidents API performance. Services are currently stable and actively monitored. For further assistance, please contact Skyhigh Support.

  11. resolved Apr 17, 2026, 09:08 PM UTC

    Incident resolved