Skyhigh Security incident

Incident - Gateway anti-malware failures observed

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on April 20, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 285 (Singapore SWG PoP 285), lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 03:06 AM UTC
Resolved
Apr 20, 2026, 03:47 AM UTC
Duration
40m
Detected by Pingoru
Apr 20, 2026, 03:06 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)285 (Singapore SWG PoP 285)

Update timeline

  1. identified Apr 20, 2026, 03:06 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 20, 2026, 03:09 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 20, 2026, 03:47 AM UTC

    Incident resolved