Skyhigh Security Outage History

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Skyhigh Security had 81 outages in the last 2 years totaling 162h 22m of downtime — averaging 3.3 incidents per month.

There were 81 Skyhigh Security outages since December 4, 2025 totaling 162h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.skyhighsecurity.com

Minor February 23, 2026

Incident - Web Policy delay in Bangalore region

Detected by Pingoru
Feb 23, 2026, 05:26 AM UTC
Resolved
Feb 23, 2026, 07:11 AM UTC
Duration
1h 45m
Affected: Policy (Policy)284 (Bangalore SWG PoP 284)
Timeline · 3 updates
  1. identified Feb 23, 2026, 05:26 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 23, 2026, 05:27 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Feb 23, 2026, 07:11 AM UTC

    The replica has caught up now, the ISP path has been changed by Ctrls, and the issue is resolved.

Read the full incident report →

Minor February 20, 2026

Incident - Intermittent problems with the traffic processing

Detected by Pingoru
Feb 20, 2026, 06:05 AM UTC
Resolved
Feb 20, 2026, 07:15 AM UTC
Duration
1h 9m
Affected: Skyhigh SWG (Skyhigh SWG)203 (Paris SWG PoP 203)
Timeline · 6 updates
  1. identified Feb 20, 2026, 06:05 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 20, 2026, 06:05 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Feb 20, 2026, 06:06 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Feb 20, 2026, 06:35 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Feb 20, 2026, 07:14 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  6. resolved Feb 20, 2026, 07:15 AM UTC

    Issue has been fixed.

Read the full incident report →

Minor February 18, 2026

Incident - Latency detected in Sao Paulo region

Detected by Pingoru
Feb 18, 2026, 12:06 PM UTC
Resolved
Feb 18, 2026, 01:13 PM UTC
Duration
1h 7m
Affected: Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)
Timeline · 2 updates
  1. investigating Feb 18, 2026, 12:06 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. resolved Feb 18, 2026, 01:13 PM UTC

    Issue is resolved now

Read the full incident report →

Minor February 14, 2026

Incident - Latency Issues from US regions to Bangalore

Detected by Pingoru
Feb 14, 2026, 07:56 PM UTC
Resolved
Feb 14, 2026, 09:27 PM UTC
Duration
1h 30m
Affected: Skyhigh SWG (Skyhigh SWG)284 (Bangalore SWG PoP 284)
Timeline · 5 updates
  1. identified Feb 14, 2026, 07:56 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 14, 2026, 07:56 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. identified Feb 14, 2026, 08:28 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Feb 14, 2026, 08:29 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Feb 14, 2026, 09:27 PM UTC

    The issue has been resolved

Read the full incident report →

Minor February 13, 2026

Incident - Network Latency and Performance Degradation on Tokyo

Detected by Pingoru
Feb 13, 2026, 10:36 AM UTC
Resolved
Feb 13, 2026, 11:01 AM UTC
Duration
24m
Affected: Skyhigh SWG (Skyhigh SWG)281 (Tokyo SWG PoP 281)
Timeline · 3 updates
  1. identified Feb 13, 2026, 10:36 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 13, 2026, 10:37 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Feb 13, 2026, 11:01 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Read the full incident report →

Minor February 12, 2026

Service Degradation for Confluence CSP

Detected by Pingoru
Feb 12, 2026, 12:34 PM UTC
Resolved
Feb 12, 2026, 12:51 PM UTC
Duration
16m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 3 updates
  1. identified Feb 12, 2026, 12:34 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 12, 2026, 12:37 PM UTC

    DLP event processing for Atlassian Confluence service has been degraded. We are actively collaborating with the Confluence team to identify the root cause.

  3. resolved Feb 12, 2026, 12:51 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Read the full incident report →

Minor February 12, 2026

Incident - Service degradation on Japan/Tokyo

Detected by Pingoru
Feb 12, 2026, 06:10 AM UTC
Resolved
Feb 12, 2026, 07:08 AM UTC
Duration
58m
Affected: Skyhigh SWG (Skyhigh SWG)205 (Tokyo SWG PoP 205)
Timeline · 4 updates
  1. investigating Feb 12, 2026, 06:10 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 12, 2026, 06:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Feb 12, 2026, 06:30 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Feb 12, 2026, 07:08 AM UTC

    Issue has been resolved

Read the full incident report →

Minor February 10, 2026

Incident - Intermittent latency issues in Dallas

Detected by Pingoru
Feb 10, 2026, 09:08 PM UTC
Resolved
Feb 10, 2026, 09:38 PM UTC
Duration
29m
Affected: Skyhigh SWG (Skyhigh SWG)258 (Dallas TX SWG PoP 258)
Timeline · 3 updates
  1. identified Feb 10, 2026, 09:08 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 10, 2026, 09:08 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Feb 10, 2026, 09:38 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor February 10, 2026

UAE log storage

Detected by Pingoru
Feb 10, 2026, 06:15 AM UTC
Resolved
Feb 10, 2026, 07:15 AM UTC
Duration
1h
Affected: Logging (Logging)
Timeline · 2 updates
  1. investigating Feb 10, 2026, 06:15 AM UTC

    Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered. UAE log storage

  2. resolved Feb 10, 2026, 07:15 AM UTC

    Service partially degraded. Temporarily, only partial log data available. Log data will be fully recovered. UAE log storage

Read the full incident report →

Minor February 4, 2026

Incident - Service Degradation on EU Skyhigh Dashboard

Detected by Pingoru
Feb 04, 2026, 05:01 PM UTC
Resolved
Feb 04, 2026, 08:20 PM UTC
Duration
3h 19m
Affected: Skyhigh CASB (Skyhigh CASB)production-eu (production-eu)
Timeline · 5 updates
  1. identified Feb 04, 2026, 05:01 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 04, 2026, 05:02 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Feb 04, 2026, 05:04 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Feb 04, 2026, 07:26 PM UTC

    We are currently investigating an issue that may impact Dashboard logins. Logins may fail intermittently for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Feb 04, 2026, 08:20 PM UTC

    Dashboard login issue is resolved.

Read the full incident report →

Minor January 30, 2026

Incident - Auto policy download failures for an ePO to SSE migrated policy

Detected by Pingoru
Jan 30, 2026, 05:57 PM UTC
Resolved
Feb 02, 2026, 06:34 AM UTC
Duration
2d 12h
Affected: Policy (Policy)
Timeline · 5 updates
  1. identified Jan 30, 2026, 05:57 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 30, 2026, 05:58 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 30, 2026, 05:59 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 30, 2026, 09:43 PM UTC

    We are currently investigating an issue that may impact SCP policies under UCE cloud. Some users may receive an old/wrong ePO originated SCP Policy. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Feb 02, 2026, 06:34 AM UTC

    Issue resolved.

Read the full incident report →

Minor January 28, 2026

Incident - Observing high latency in India region

Detected by Pingoru
Jan 28, 2026, 04:05 PM UTC
Resolved
Jan 28, 2026, 07:34 PM UTC
Duration
3h 28m
Affected: Skyhigh SWG (Skyhigh SWG)202 (Noida SWG PoP 202)284 (Bangalore SWG PoP 284)
Timeline · 6 updates
  1. identified Jan 28, 2026, 04:05 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 28, 2026, 04:06 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 28, 2026, 04:09 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 28, 2026, 04:10 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Jan 28, 2026, 04:11 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  6. resolved Jan 28, 2026, 07:34 PM UTC

    The issue is resolved.

Read the full incident report →

Minor January 27, 2026

Singapore PoP experienced high latency while connecting from EU region

Detected by Pingoru
Jan 27, 2026, 07:06 AM UTC
Resolved
Jan 27, 2026, 07:49 AM UTC
Duration
43m
Affected: Skyhigh SWG (Skyhigh SWG)285 (Singapore SWG PoP 285)
Timeline · 5 updates
  1. identified Jan 27, 2026, 07:06 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 27, 2026, 07:09 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 27, 2026, 07:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 27, 2026, 07:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Jan 27, 2026, 07:49 AM UTC

    Issue has resolved

Read the full incident report →

Minor January 23, 2026

Incident - Inline Email DLP Processing impacted in SPOP-SJC-API-POP

Detected by Pingoru
Jan 23, 2026, 01:47 AM UTC
Resolved
Jan 23, 2026, 03:33 AM UTC
Duration
1h 46m
Affected: Skyhigh CASB (Skyhigh CASB)spop-sjc-api-pop (N.Virginia DLP PoP)
Timeline · 7 updates
  1. investigating Jan 23, 2026, 01:47 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 23, 2026, 01:48 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 23, 2026, 02:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 23, 2026, 02:26 AM UTC

    We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Jan 23, 2026, 02:57 AM UTC

    We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  6. investigating Jan 23, 2026, 03:12 AM UTC

    We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  7. resolved Jan 23, 2026, 03:33 AM UTC

    We are currently investigating an issue with Inline Email DLP processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Read the full incident report →

Minor January 21, 2026

Incident - Service degradation on multiple pops

Detected by Pingoru
Jan 21, 2026, 04:20 PM UTC
Resolved
Jan 21, 2026, 04:57 PM UTC
Duration
36m
Affected: Skyhigh SWG (Skyhigh SWG)203 (Paris SWG PoP 203)211 (Frankfurt SWG PoP 211)239 (Milan SWG PoP 239)243 (Manchester SWG PoP 243)286 (Hong Kong SWG PoP 286)
Timeline · 4 updates
  1. identified Jan 21, 2026, 04:20 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 21, 2026, 04:24 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 21, 2026, 04:26 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jan 21, 2026, 04:57 PM UTC

    The issue is resolved.

Read the full incident report →

Minor January 19, 2026

Incident - Latency detected from Seattle, Sao Paulo, Paris to Noida (India)

Detected by Pingoru
Jan 19, 2026, 06:03 AM UTC
Resolved
Jan 19, 2026, 07:35 AM UTC
Duration
1h 31m
Affected: Skyhigh SWG (Skyhigh SWG)202 (Noida SWG PoP 202)
Timeline · 4 updates
  1. identified Jan 19, 2026, 06:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 19, 2026, 06:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 19, 2026, 06:12 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jan 19, 2026, 07:35 AM UTC

    Issue resolved

Read the full incident report →

Major January 16, 2026

Incident - Service Degradation on US Dashboard

Detected by Pingoru
Jan 16, 2026, 03:56 PM UTC
Resolved
Jan 16, 2026, 05:07 PM UTC
Duration
1h 10m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 6 updates
  1. identified Jan 16, 2026, 03:56 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 16, 2026, 03:58 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 16, 2026, 04:25 PM UTC

    We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 16, 2026, 04:27 PM UTC

    We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Jan 16, 2026, 04:45 PM UTC

    We are currently investigating an issue that may impact Skyhigh Dashboard service availability and performance. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  6. resolved Jan 16, 2026, 05:07 PM UTC

    Issue is resolved now and Dashboard pages are loading now.

Read the full incident report →

Minor January 16, 2026

Incident - Skyhigh Incidents Management Issues.

Detected by Pingoru
Jan 16, 2026, 12:03 AM UTC
Resolved
Jan 16, 2026, 04:32 AM UTC
Duration
4h 28m
Affected: Skyhigh CASB (Skyhigh CASB)glovcloud-us (GovCloud SuperPoP)
Timeline · 5 updates
  1. identified Jan 16, 2026, 12:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 16, 2026, 12:05 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 16, 2026, 12:05 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 16, 2026, 12:08 AM UTC

    We are currently investigating an issue that may impact Incident Management in Dashboard and Incident API calls. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Jan 16, 2026, 04:32 AM UTC

    Issue has been resolved.

Read the full incident report →

Minor January 13, 2026

Incident - SWG On-Prem slowness observed

Detected by Pingoru
Jan 13, 2026, 09:03 PM UTC
Resolved
Jan 14, 2026, 04:37 PM UTC
Duration
19h 33m
Affected: Skyhigh SWG (Skyhigh SWG)
Timeline · 5 updates
  1. identified Jan 13, 2026, 09:03 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 13, 2026, 09:04 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 13, 2026, 09:07 PM UTC

    We are currently investigating an issue that may impact On-Prem SWG service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jan 13, 2026, 10:47 PM UTC

    We are currently investigating an issue that may impact On-Prem SWG service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Jan 14, 2026, 04:37 PM UTC

    The issue is resolved.

Read the full incident report →

Minor January 13, 2026

Incident - Service degradation on Chicago Pop

Detected by Pingoru
Jan 13, 2026, 04:05 PM UTC
Resolved
Jan 13, 2026, 04:40 PM UTC
Duration
34m
Affected: Skyhigh SWG (Skyhigh SWG)259 (Chicago IL SWG PoP 259)
Timeline · 3 updates
  1. identified Jan 13, 2026, 04:05 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 13, 2026, 04:08 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jan 13, 2026, 04:40 PM UTC

    This issue is resolved.

Read the full incident report →

Minor January 9, 2026

Incident - Service degradation on Bogota pop 266

Detected by Pingoru
Jan 09, 2026, 05:49 AM UTC
Resolved
Jan 09, 2026, 05:49 AM UTC
Duration
—
Affected: Skyhigh SWG (Skyhigh SWG)266 (Bogota SWG PoP 266)
Timeline · 1 update
  1. resolved Jan 09, 2026, 05:49 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Read the full incident report →

Major January 5, 2026

Incident - Dashboard console is not accessable

Detected by Pingoru
Jan 05, 2026, 02:34 PM UTC
Resolved
Jan 05, 2026, 04:12 PM UTC
Duration
1h 37m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 4 updates
  1. identified Jan 05, 2026, 02:34 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jan 05, 2026, 02:36 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jan 05, 2026, 02:37 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jan 05, 2026, 04:12 PM UTC

    Skyhigh Cloud Console is up and accessible now. Please contact Skyhigh Support if you are facing any other issues.

Read the full incident report →

Minor December 27, 2025

Incident - Dashboard Cloud console is not loading.

Detected by Pingoru
Dec 27, 2025, 06:28 PM UTC
Resolved
Dec 29, 2025, 07:01 AM UTC
Duration
1d 12h
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 3 updates
  1. investigating Dec 27, 2025, 06:28 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Dec 27, 2025, 08:42 PM UTC

    We are currently investigating an issue that may impact Skyhigh Dashboard loading. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Dec 29, 2025, 07:01 AM UTC

    Issue has been resolved.

Read the full incident report →

Minor December 23, 2025

Incident - Service degradation on Noida pop 202

Detected by Pingoru
Dec 23, 2025, 04:13 PM UTC
Resolved
Dec 24, 2025, 03:26 AM UTC
Duration
11h 13m
Affected: Skyhigh SWG (Skyhigh SWG)Logging (Logging)202 (Noida SWG PoP 202)
Timeline · 6 updates
  1. identified Dec 23, 2025, 04:13 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Dec 23, 2025, 04:15 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Dec 23, 2025, 04:46 PM UTC

    We are investigating an issue related to Streaming API for Noida PoP 202, logs might get slowed down.

  4. resolved Dec 24, 2025, 03:01 AM UTC

    We are investigating an issue related to Streaming API for Noida PoP 202, logs might get slowed down.

  5. resolved Dec 24, 2025, 03:23 AM UTC

    The incident "Service degradation on Noida pop 202" has been resolved. Start Time : 23rd Dec 2025 , 11:15 UTC End Time: 23rd Dec 2025 , 18:30 UTC

  6. resolved Dec 24, 2025, 03:26 AM UTC

    The incident "Service degradation on Noida pop 202" has been resolved. Start Time : 23rd Dec 2025 , 11:15 UTC End Time: 24rd Dec 2025 , 18:30 UTC

Read the full incident report →