Skyhigh Security Outage History
Skyhigh Security degraded · 1 active incident · 1 long-running issue View live status →Pingoru has recorded 171 incidents for Skyhigh Security: 171 in the last 12 months and 50 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 26 | 382 of 720 (53%) |
| May 2026 | 6 | 14 of 744 (2%) |
| June 2026 | 20 | 174 of 720 (24%) |
| July 2026 | 23 | 75 of 744 (10%) |
| August 2026 | 15 | 33 of 744 (4%) |
| September 2026 | 18 | 19 of 720 (3%) |
| October 2026 | 14 | 94 of 590 (16%) |
Incidents, newest first
Minor July 22, 2026 [SKI-325] Incident - Network latency observed - Policy updates delayed 25m Skyhigh SWG (Skyhigh SWG), Policy (Policy), 202 (Noida SWG PoP 202)
Started Jul 22, 2026, 02:05 PM UTC· resolved Jul 22, 2026, 02:30 PM UTC
- identified Jul 22, 2026, 02:05 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 22, 2026, 02:07 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 22, 2026, 02:30 PM UTC
Incident resolved
Minor July 21, 2026 [SKI-323] Incident - Network latency observed 8m Skyhigh SWG (Skyhigh SWG), 202 (Noida SWG PoP 202), 203 (Paris SWG PoP 203), 204 (London SWG PoP 204) and 4 more
Started Jul 21, 2026, 03:04 PM UTC· resolved Jul 21, 2026, 03:13 PM UTC
- investigating Jul 21, 2026, 03:04 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 03:05 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 21, 2026, 03:13 PM UTC
Incident resolved
Minor July 21, 2026 [SKI-321] Incident - Network latency observed 57m Skyhigh SWG (Skyhigh SWG), 210 (Frankfurt SWG PoP 210), 211 (Frankfurt SWG PoP 211)
Started Jul 21, 2026, 08:26 AM UTC· resolved Jul 21, 2026, 09:23 AM UTC
- investigating Jul 21, 2026, 08:26 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 08:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 08:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 08:50 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 08:51 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 21, 2026, 09:09 AM UTC
"Investigating": "Systems got stabilized. PoPs are taking traffic. Situation is closely monitored."
- resolved Jul 21, 2026, 09:23 AM UTC
Incident resolved
Minor July 20, 2026 [SKI-319] Incident - Skyhigh UI not accessible 42m Skyhigh CASB (Skyhigh CASB), glovcloud-us (GovCloud SuperPoP)
Started Jul 20, 2026, 11:00 PM UTC· resolved Jul 20, 2026, 11:42 PM UTC
- identified Jul 20, 2026, 11:00 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 20, 2026, 11:02 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 20, 2026, 11:42 PM UTC
Incident resolved
Minor July 20, 2026 [SKI-317] Incident - Network latency observed 3h 23m Skyhigh SWG (Skyhigh SWG), 257 (Miami FL SWG PoP 257)
Started Jul 20, 2026, 07:16 PM UTC· resolved Jul 20, 2026, 10:39 PM UTC
- identified Jul 20, 2026, 07:16 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 20, 2026, 07:21 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 20, 2026, 10:39 PM UTC
Incident resolved
Minor July 20, 2026 [SKI-315] Incident - Service Degradation 1h 33m Skyhigh SWG (Skyhigh SWG), 278 (Paris SWG PoP 278)
Started Jul 20, 2026, 02:29 PM UTC· resolved Jul 20, 2026, 04:03 PM UTC
- investigating Jul 20, 2026, 02:29 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 20, 2026, 02:30 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 20, 2026, 03:17 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 20, 2026, 04:03 PM UTC
Incident resolved
Minor July 18, 2026 [SKI-313] Incident - Network latency observed 1d 19h Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206), 212 (Sao Paulo SWG PoP 212)
Started Jul 18, 2026, 05:47 AM UTC· resolved Jul 20, 2026, 01:40 AM UTC
- investigating Jul 18, 2026, 05:47 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 18, 2026, 05:47 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 20, 2026, 01:40 AM UTC
Incident resolved
Minor July 17, 2026 [SKI-311] Incident - Skyhigh UI intermittent login failures 46m Skyhigh CASB (Skyhigh CASB), glovcloud-us (GovCloud SuperPoP)
Started Jul 17, 2026, 09:25 PM UTC· resolved Jul 17, 2026, 10:11 PM UTC
- identified Jul 17, 2026, 09:25 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 17, 2026, 09:26 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 17, 2026, 10:11 PM UTC
Incident resolved
Minor July 16, 2026 [SKI-309] Incident - Service Degradation 40m Skyhigh SWG (Skyhigh SWG), Skyhigh Private Access (Skyhigh Private Access)
Started Jul 16, 2026, 06:30 AM UTC· resolved Jul 16, 2026, 07:11 AM UTC
- investigating Jul 16, 2026, 06:30 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 16, 2026, 06:31 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 16, 2026, 06:39 AM UTC
Issue got identified, mitigation steps are initiated. Service got restored in most locations already.
- resolved Jul 16, 2026, 07:11 AM UTC
Incident resolved
Minor July 15, 2026 [SKI-307] Incident - Network latency observed in Chicago POP 7m Skyhigh SWG (Skyhigh SWG), 259 (Chicago IL SWG PoP 259)
Started Jul 15, 2026, 08:12 PM UTC· resolved Jul 15, 2026, 08:19 PM UTC
- identified Jul 15, 2026, 08:12 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- identified Jul 15, 2026, 08:14 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 15, 2026, 08:17 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 15, 2026, 08:19 PM UTC
Incident resolved
Minor July 13, 2026 [SKI-305] Incident - Service Degradation: Skyhigh SWG in Chicago POP 41m Skyhigh SWG (Skyhigh SWG), 259 (Chicago IL SWG PoP 259)
Started Jul 13, 2026, 04:18 PM UTC· resolved Jul 13, 2026, 05:00 PM UTC
- identified Jul 13, 2026, 04:18 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 13, 2026, 04:20 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 13, 2026, 04:43 PM UTC
Mitigation in place. Situation is closely monitored.
- resolved Jul 13, 2026, 05:00 PM UTC
Incident resolved
Minor July 10, 2026 [SKI-299] Incident - Network latency observed in Bogota POPs 15m Skyhigh SWG (Skyhigh SWG), Policy (Policy), 266 (Bogota SWG PoP 266)
Started Jul 10, 2026, 06:20 PM UTC· resolved Jul 10, 2026, 06:35 PM UTC
- identified Jul 10, 2026, 06:20 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 10, 2026, 06:22 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 10, 2026, 06:27 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 10, 2026, 06:35 PM UTC
Incident resolved
Minor July 9, 2026 [SKI-297] Incident - Network latency observed in Chicago POPs 23m Skyhigh SWG (Skyhigh SWG), 259 (Chicago IL SWG PoP 259)
Started Jul 09, 2026, 03:31 PM UTC· resolved Jul 09, 2026, 03:54 PM UTC
- identified Jul 09, 2026, 03:31 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 09, 2026, 03:33 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 09, 2026, 03:54 PM UTC
Incident resolved
Minor July 9, 2026 [SKI-295] Incident - Service Degradation 13m Skyhigh SWG (Skyhigh SWG), 278 (Paris SWG PoP 278)
Started Jul 09, 2026, 08:34 AM UTC· resolved Jul 09, 2026, 08:48 AM UTC
- investigating Jul 09, 2026, 08:34 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 09, 2026, 08:36 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 09, 2026, 08:43 AM UTC
Systems recovered. Situation is monitored.
- resolved Jul 09, 2026, 08:48 AM UTC
Incident resolved
Minor July 8, 2026 [SKI-293] Incident - Service Degradation: Skyhigh Security UI (EU Production) 21m Skyhigh CASB (Skyhigh CASB), production-eu (production-eu)
Started Jul 08, 2026, 07:19 PM UTC· resolved Jul 08, 2026, 07:40 PM UTC
- identified Jul 08, 2026, 07:19 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 08, 2026, 07:20 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 08, 2026, 07:40 PM UTC
Incident resolved
Minor July 6, 2026 [SKI-291] Incident - Service Degradation On GovCloud SWG 8h 3m Skyhigh SWG (Skyhigh SWG), glovcloud-us (GovCloud SuperPoP)
Started Jul 06, 2026, 08:22 AM UTC· resolved Jul 06, 2026, 04:25 PM UTC
- investigating Jul 06, 2026, 08:22 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 06, 2026, 08:25 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 06, 2026, 04:25 PM UTC
Incident resolved
Minor July 6, 2026 [SKI-289] Incident - Network latency observed - Policy updates delayed 37m Skyhigh SWG (Skyhigh SWG), Policy (Policy), 266 (Bogota SWG PoP 266)
Started Jul 06, 2026, 02:34 AM UTC· resolved Jul 06, 2026, 03:11 AM UTC
- identified Jul 06, 2026, 02:34 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 06, 2026, 02:35 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 06, 2026, 03:11 AM UTC
Incident resolved
Minor July 2, 2026 [SKI-287] Incident - Latency Observed.. 5m Skyhigh SWG (Skyhigh SWG), 405 (Riyadh SWG PoP 405)
Started Jul 02, 2026, 09:55 AM UTC· resolved Jul 02, 2026, 10:00 AM UTC
- investigating Jul 02, 2026, 09:55 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 02, 2026, 09:55 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 02, 2026, 10:00 AM UTC
Incident resolved
Minor June 29, 2026 [SKI-283] Incident - Service Degradation on Skyhigh Security UI in US 20h 49m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Jun 29, 2026, 12:41 PM UTC· resolved Jun 30, 2026, 09:31 AM UTC
- investigating Jun 29, 2026, 12:41 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 29, 2026, 12:42 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 30, 2026, 09:31 AM UTC
Incident resolved
Minor June 29, 2026 [SKI-281] Incident - Latency observed 16h 50m Skyhigh SWG (Skyhigh SWG), 213 (Singapore SWG PoP 213)
Started Jun 29, 2026, 10:07 AM UTC· resolved Jun 30, 2026, 02:57 AM UTC
- investigating Jun 29, 2026, 10:07 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 29, 2026, 10:08 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 30, 2026, 02:57 AM UTC
Incident resolved
Minor June 29, 2026 [SKI-279] Incident - Latency observed 1h 35m Skyhigh SWG (Skyhigh SWG), 213 (Singapore SWG PoP 213)
Started Jun 29, 2026, 07:00 AM UTC· resolved Jun 29, 2026, 08:35 AM UTC
- investigating Jun 29, 2026, 07:00 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 29, 2026, 07:41 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 29, 2026, 07:41 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 29, 2026, 08:35 AM UTC
Incident resolved
Minor June 28, 2026 [SKI-277] Incident - Logging Service degraded 2d 6h Logging (Logging), 239 (Milan SWG PoP 239)
Started Jun 28, 2026, 10:11 AM UTC· resolved Jun 30, 2026, 04:51 PM UTC
- identified Jun 28, 2026, 10:11 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 28, 2026, 10:12 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 30, 2026, 09:42 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 30, 2026, 04:51 PM UTC
Incident resolved
Minor June 26, 2026 [SKI-275] Incident - Skyhigh Security UI Dashboard degraded in USPROD 4m Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Jun 26, 2026, 12:57 PM UTC· resolved Jun 26, 2026, 01:02 PM UTC
- identified Jun 26, 2026, 12:57 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 26, 2026, 01:00 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 26, 2026, 01:02 PM UTC
Incident resolved
Minor June 25, 2026 [SKI-271] Incident - Delay in processing NRT DLP events in US Prod 5d 3h Skyhigh CASB (Skyhigh CASB), production-us (production-us)
Started Jun 25, 2026, 09:44 AM UTC· resolved Jun 30, 2026, 12:52 PM UTC
- investigating Jun 25, 2026, 09:44 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 25, 2026, 09:44 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 25, 2026, 11:05 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 25, 2026, 05:47 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 26, 2026, 01:10 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 26, 2026, 04:16 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 29, 2026, 02:04 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 30, 2026, 12:52 PM UTC
Incident resolved
Minor June 23, 2026 [SKI-269] Incident - High Latency 1h 33m Skyhigh SWG (Skyhigh SWG), 210 (Frankfurt SWG PoP 210)
Started Jun 23, 2026, 07:16 AM UTC· resolved Jun 23, 2026, 08:49 AM UTC
- investigating Jun 23, 2026, 07:16 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jun 23, 2026, 07:17 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jun 23, 2026, 08:49 AM UTC
Incident resolved