Skyhigh Security Outage History
Skyhigh Security degraded · 1 active incident · 1 long-running issue View live status →Pingoru has recorded 171 incidents for Skyhigh Security: 171 in the last 12 months and 50 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 26 | 382 of 720 (53%) |
| May 2026 | 6 | 14 of 744 (2%) |
| June 2026 | 20 | 174 of 720 (24%) |
| July 2026 | 23 | 75 of 744 (10%) |
| August 2026 | 15 | 33 of 744 (4%) |
| September 2026 | 18 | 19 of 720 (3%) |
| October 2026 | 14 | 88 of 584 (15%) |
Incidents, newest first
Minor September 12, 2026 SKI-381 - Incident - Network latency observed in Los Angeles PoP 1h 50m Skyhigh SWG (Skyhigh SWG), 294 (Los Angeles CA SWG PoP 294)
Started Sep 12, 2026, 09:02 PM UTC· resolved Sep 12, 2026, 10:52 PM UTC
- investigating Sep 12, 2026, 09:02 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 12, 2026, 10:05 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 12, 2026, 10:05 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 12, 2026, 10:48 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 12, 2026, 10:49 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Sep 12, 2026, 10:52 PM UTC
Incident resolved
Major September 10, 2026 SKI-379 - Incident - Skyhigh UI is inaccessible 38m Skyhigh CASB (Skyhigh CASB), glovcloud-us (GovCloud SuperPoP)
Started Sep 10, 2026, 10:30 PM UTC· resolved Sep 10, 2026, 11:08 PM UTC
- identified Sep 10, 2026, 10:30 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 10, 2026, 10:33 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Sep 10, 2026, 11:08 PM UTC
Incident resolved
Minor September 9, 2026 SKI-375 - Incident - Service Degradation: Skyhigh SWG 2h 9m Skyhigh SWG (Skyhigh SWG), 405 (Riyadh SWG PoP 405), 445 (Jeddah SWG PoP 445)
Started Sep 09, 2026, 09:57 PM UTC· resolved Sep 10, 2026, 12:07 AM UTC
- investigating Sep 09, 2026, 09:57 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 09, 2026, 09:58 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 09, 2026, 11:40 PM UTC
The service has stabilized and we continue to monitor it closely.
- resolved Sep 10, 2026, 12:07 AM UTC
Incident resolved
Minor September 8, 2026 SKI-373 - Incident - Service Degradation: Skyhigh SWG 5h 51m Skyhigh SWG (Skyhigh SWG), 293 (Ashburn VA SWG PoP 293), 295 (North Bergen NJ SWG PoP 295)
Started Sep 08, 2026, 05:14 PM UTC· resolved Sep 08, 2026, 11:06 PM UTC
- identified Sep 08, 2026, 05:14 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 08, 2026, 05:15 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Sep 08, 2026, 05:53 PM UTC
The service has stabilized and we continue to monitor it closely.
- resolved Sep 08, 2026, 11:06 PM UTC
Incident resolved
Minor September 6, 2026 SKI-371 - Incident - Latency Observed 10m Skyhigh SWG (Skyhigh SWG), 211 (Frankfurt SWG PoP 211)
Started Sep 06, 2026, 01:30 PM UTC· resolved Sep 06, 2026, 01:41 PM UTC
- identified Sep 06, 2026, 01:30 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Sep 06, 2026, 01:41 PM UTC
Incident resolved
Minor August 31, 2026 SKI-365 - Incident - Network Latency Observed 4h 11m Skyhigh SWG (Skyhigh SWG), 278 (Paris SWG PoP 278)
Started Aug 31, 2026, 08:28 AM UTC· resolved Aug 31, 2026, 12:40 PM UTC
- investigating Aug 31, 2026, 08:28 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 31, 2026, 08:29 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 31, 2026, 12:06 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 31, 2026, 12:40 PM UTC
Incident resolved
Minor August 28, 2026 SKI-363 - Incident - Network latency detected 3h 34m Skyhigh SWG (Skyhigh SWG), 398 (Sao Paulo SWG PoP 398)
Started Aug 28, 2026, 02:10 AM UTC· resolved Aug 28, 2026, 05:44 AM UTC
- investigating Aug 28, 2026, 02:10 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 28, 2026, 02:10 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 28, 2026, 05:44 AM UTC
Incident resolved
Minor August 27, 2026 SKI-361 - Incident - Network latency observed - Policy updates delayed 57m Skyhigh SWG (Skyhigh SWG), Policy (Policy), 206 (Sao Paulo SWG PoP 206), 207 (Rio De Janeiro SWG PoP 207) and 5 more
Started Aug 27, 2026, 07:33 PM UTC· resolved Aug 27, 2026, 08:30 PM UTC
- investigating Aug 27, 2026, 07:33 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 27, 2026, 07:33 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 27, 2026, 08:30 PM UTC
Incident resolved
Minor August 27, 2026 SKI-359 - Incident - Network latency observed 34m Skyhigh SWG (Skyhigh SWG), 398 (Sao Paulo SWG PoP 398)
Started Aug 27, 2026, 06:21 AM UTC· resolved Aug 27, 2026, 06:55 AM UTC
- investigating Aug 27, 2026, 06:21 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 27, 2026, 06:21 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 27, 2026, 06:55 AM UTC
Incident resolved
Minor August 25, 2026 SKI-357 - Incident - Network latency detected 1h 39m Skyhigh SWG (Skyhigh SWG), 210 (Frankfurt SWG PoP 210)
Started Aug 25, 2026, 05:45 AM UTC· resolved Aug 25, 2026, 07:24 AM UTC
- investigating Aug 25, 2026, 05:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 25, 2026, 05:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 25, 2026, 06:03 AM UTC
Latency back to normal. Situation is closely monitored.
- resolved Aug 25, 2026, 07:24 AM UTC
Incident resolved
Minor August 24, 2026 SKI-355 - Incident - Network latency observed 16m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206)
Started Aug 24, 2026, 02:48 AM UTC· resolved Aug 24, 2026, 03:04 AM UTC
- investigating Aug 24, 2026, 02:48 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 24, 2026, 02:50 AM UTC
We are currently investigating and working on fixing the issue, Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 24, 2026, 03:04 AM UTC
Incident resolved
- investigating Aug 24, 2026, 03:54 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
Minor August 23, 2026 SKI-353 - Incident - Network latency observed 24m Skyhigh SWG (Skyhigh SWG), 294 (Los Angeles CA SWG PoP 294)
Started Aug 23, 2026, 01:46 AM UTC· resolved Aug 23, 2026, 02:10 AM UTC
- investigating Aug 23, 2026, 01:46 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 23, 2026, 01:47 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 23, 2026, 02:10 AM UTC
Incident resolved
Minor August 20, 2026 SKI-351 - Incident - Skyhigh Security UI is degraded 1h 56m Skyhigh CASB (Skyhigh CASB), production-us (production-us), production-eu (production-eu)
Started Aug 20, 2026, 07:08 AM UTC· resolved Aug 20, 2026, 09:04 AM UTC
- investigating Aug 20, 2026, 07:08 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 20, 2026, 07:08 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 20, 2026, 07:22 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 20, 2026, 09:04 AM UTC
Incident resolved
Minor August 19, 2026 [SKI-349] Incident - Latency observed between Europe and South America 22m Skyhigh SWG (Skyhigh SWG), 206 (Sao Paulo SWG PoP 206), 207 (Rio De Janeiro SWG PoP 207), 266 (Bogota SWG PoP 266) and 3 more
Started Aug 19, 2026, 08:01 AM UTC· resolved Aug 19, 2026, 08:23 AM UTC
- investigating Aug 19, 2026, 08:01 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 19, 2026, 08:01 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 19, 2026, 08:19 AM UTC
Latency normalized, situation is monitored.
- resolved Aug 19, 2026, 08:23 AM UTC
Incident resolved
Minor August 12, 2026 [SKI-347] Incident - Network latency observed 1h 8m Skyhigh SWG (Skyhigh SWG), 202 (Noida SWG PoP 202), 284 (Bangalore SWG PoP 284)
Started Aug 12, 2026, 11:37 AM UTC· resolved Aug 12, 2026, 12:46 PM UTC
- identified Aug 12, 2026, 11:37 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 12, 2026, 11:40 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 12, 2026, 11:55 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 12, 2026, 12:13 PM UTC
Latency is back to normal levels on both PoPs. Situation is closely monitored.
- resolved Aug 12, 2026, 12:46 PM UTC
Incident resolved
Minor August 7, 2026 [SKI-345] Incident - Latency Observed 3h 3m Skyhigh SWG (Skyhigh SWG), 213 (Singapore SWG PoP 213)
Started Aug 07, 2026, 02:03 AM UTC· resolved Aug 07, 2026, 05:06 AM UTC
- identified Aug 07, 2026, 02:03 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 07, 2026, 02:44 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 07, 2026, 05:06 AM UTC
Incident resolved
Minor August 6, 2026 [SKI-343] Incident - Latency observed 4h 51m Skyhigh SWG (Skyhigh SWG), 213 (Singapore SWG PoP 213)
Started Aug 06, 2026, 09:44 AM UTC· resolved Aug 06, 2026, 02:35 PM UTC
- identified Aug 06, 2026, 09:44 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 06, 2026, 09:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 06, 2026, 10:03 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support. Traffic has been rerouted to alternative PoPs.
- resolved Aug 06, 2026, 02:35 PM UTC
Incident resolved
Minor August 5, 2026 [SKI-341] Incident - Network latency observed 1h 9m Skyhigh SWG (Skyhigh SWG), 266 (Bogota SWG PoP 266)
Started Aug 05, 2026, 03:11 PM UTC· resolved Aug 05, 2026, 04:21 PM UTC
- identified Aug 05, 2026, 03:11 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 05, 2026, 03:14 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Aug 05, 2026, 04:21 PM UTC
Incident resolved
Minor August 4, 2026 [SKI-339] Incident - Service Degradation 8h 40m Skyhigh CASB (Skyhigh CASB), glovcloud-us (GovCloud SuperPoP)
Started Aug 04, 2026, 07:53 AM UTC· resolved Aug 04, 2026, 04:33 PM UTC
- investigating Aug 04, 2026, 07:53 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 04, 2026, 07:54 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 04, 2026, 08:45 AM UTC
An issue was identified in one of the Skyhigh internal services which updated new CSP’s with an unsupported IPv6 address format. The format was incompatible with specific legacy versions of the Skyhigh Cloud Connector, resulting in a temporary suspension of log processing for affected Cloud...
- investigating Aug 04, 2026, 12:02 PM UTC
An issue was identified within one of the Skyhigh internal services that required a Cloud Connector restart to resume log processing.
- resolved Aug 04, 2026, 04:33 PM UTC
Incident resolved. Required Action: Please restart your Cloud Connector instance to resume normal log processing.
Minor August 3, 2026 [SKI-337] Incident - Latency Observed 20m Skyhigh SWG (Skyhigh SWG), 239 (Milan SWG PoP 239)
Started Aug 03, 2026, 10:56 AM UTC· resolved Aug 03, 2026, 11:16 AM UTC
- investigating Aug 03, 2026, 10:56 AM UTC
Incident resolved.
- resolved Aug 03, 2026, 11:16 AM UTC
Incident resolved
Minor July 30, 2026 [SKI-335] Incident - Service Degradation 3h 2m Skyhigh SWG (Skyhigh SWG), 205 (Tokyo SWG PoP 205), 281 (Tokyo SWG PoP 281), 282 (Osaka SWG PoP 282)
Started Jul 30, 2026, 05:37 PM UTC· resolved Jul 30, 2026, 08:39 PM UTC
- identified Jul 30, 2026, 05:37 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 30, 2026, 05:37 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 30, 2026, 08:39 PM UTC
Incident resolved
Minor July 30, 2026 [SKI-333] Incident - Performance Degradation: NRT DLP Event Processing for Office365 (us-east-1) 5h 13m Skyhigh CASB (Skyhigh CASB), production-us (production-us), Data Loss Prevention (Data Loss Prevention)
Started Jul 30, 2026, 07:45 AM UTC· resolved Jul 30, 2026, 12:58 PM UTC
- identified Jul 30, 2026, 07:45 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- identified Jul 30, 2026, 11:14 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 30, 2026, 11:15 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 30, 2026, 12:58 PM UTC
Incident resolved
Minor July 29, 2026 [SKI-331] Incident - Network latency observed - Policy updates delayed 25m Skyhigh SWG (Skyhigh SWG), Policy (Policy), 206 (Sao Paulo SWG PoP 206), 207 (Rio De Janeiro SWG PoP 207) and 4 more
Started Jul 29, 2026, 09:52 PM UTC· resolved Jul 29, 2026, 10:17 PM UTC
- identified Jul 29, 2026, 09:52 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 29, 2026, 09:53 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 29, 2026, 10:08 PM UTC
The issue has been mitigated, We are continuing to monitor systems closely. If you need further assistance, please contact Skyhigh Support.
- resolved Jul 29, 2026, 10:17 PM UTC
Incident resolved
Minor July 24, 2026 [SKI-329] Incident - Network latency observed 1h 55m Skyhigh SWG (Skyhigh SWG), 213 (Singapore SWG PoP 213)
Started Jul 24, 2026, 08:39 AM UTC· resolved Jul 24, 2026, 10:35 AM UTC
- investigating Jul 24, 2026, 08:39 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 24, 2026, 08:40 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 24, 2026, 10:35 AM UTC
Incident resolved
Minor July 24, 2026 [SKI-327] Incident - Network latency observed 32m Skyhigh SWG (Skyhigh SWG), 213 (Singapore SWG PoP 213)
Started Jul 24, 2026, 07:46 AM UTC· resolved Jul 24, 2026, 08:18 AM UTC
- investigating Jul 24, 2026, 07:46 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 24, 2026, 07:46 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Jul 24, 2026, 08:04 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Jul 24, 2026, 08:18 AM UTC
Incident resolved