Skyhigh Security Outage History

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Skyhigh Security had 81 outages in the last 2 years totaling 542h 45m of downtime — averaging 3.3 incidents per month.

There were 81 Skyhigh Security outages since December 4, 2025 totaling 542h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.skyhighsecurity.com

Major April 16, 2026

Incident - Skyhigh Security UI Dashboard inaccessible in USPROD

Detected by Pingoru
Apr 16, 2026, 04:30 AM UTC
Resolved
Apr 16, 2026, 05:37 AM UTC
Duration
1h 7m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 3 updates
  1. identified Apr 16, 2026, 04:30 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. resolved Apr 16, 2026, 05:37 AM UTC

    Issue has been resolved

  3. resolved Apr 16, 2026, 05:37 AM UTC

    Incident resolved

Read the full incident report →

Minor April 14, 2026

Incident - Delay in processing NRT DLP events in EU Prod

Detected by Pingoru
Apr 14, 2026, 12:13 PM UTC
Resolved
Apr 14, 2026, 02:35 PM UTC
Duration
2h 22m
Affected: Skyhigh CASB (Skyhigh CASB)production-eu (production-eu)Data Loss Prevention (Data Loss Prevention)
Timeline · 3 updates
  1. identified Apr 14, 2026, 12:13 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 14, 2026, 12:14 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 14, 2026, 02:35 PM UTC

    Incident resolved

Read the full incident report →

Minor April 10, 2026

Incident - Service Degradation: Web analytics Interface via Skyhigh Security UI

Detected by Pingoru
Apr 10, 2026, 07:42 PM UTC
Resolved
Apr 11, 2026, 01:38 AM UTC
Duration
5h 55m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)production-eu (production-eu)
Timeline · 4 updates
  1. identified Apr 10, 2026, 07:42 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 10, 2026, 07:44 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Apr 10, 2026, 07:53 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Apr 11, 2026, 01:38 AM UTC

    This issue is resolved.

Read the full incident report →

Minor April 10, 2026

Incident - No Slack DLP Event Processed in Singapore

Detected by Pingoru
Apr 10, 2026, 07:42 AM UTC
Resolved
Apr 10, 2026, 10:25 AM UTC
Duration
2h 43m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 3 updates
  1. identified Apr 10, 2026, 07:42 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 10, 2026, 07:43 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 10, 2026, 10:25 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor April 9, 2026

Incident - Loss of DSPM events in EU region

Detected by Pingoru
Apr 09, 2026, 09:45 AM UTC
Resolved
Apr 09, 2026, 10:25 AM UTC
Duration
40m
Affected: Skyhigh CASB (Skyhigh CASB)production-eu (production-eu)Data Loss Prevention (Data Loss Prevention)
Timeline · 3 updates
  1. identified Apr 09, 2026, 09:45 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 09, 2026, 10:00 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 09, 2026, 10:25 AM UTC

    Issue has been resolved

Read the full incident report →

Minor April 9, 2026

Intermittent slowness in API Response

Detected by Pingoru
Apr 09, 2026, 06:40 AM UTC
Resolved
Apr 09, 2026, 01:10 PM UTC
Duration
6h 30m
Affected: Skyhigh CASB (Skyhigh CASB)production-eu (production-eu)Data Loss Prevention (Data Loss Prevention)
Timeline · 3 updates
  1. identified Apr 09, 2026, 06:40 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 09, 2026, 11:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 09, 2026, 01:10 PM UTC

    Issue has been resolved

Read the full incident report →

Minor April 8, 2026

Incident - Network Latency Observed from Hong Kong to New Delhi (Noida)

Detected by Pingoru
Apr 08, 2026, 12:10 AM UTC
Resolved
Apr 08, 2026, 01:33 AM UTC
Duration
1h 23m
Affected: Skyhigh SWG (Skyhigh SWG)202 (Noida SWG PoP 202)286 (Hong Kong SWG PoP 286)
Timeline · 3 updates
  1. identified Apr 08, 2026, 12:10 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 08, 2026, 12:11 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 08, 2026, 01:33 AM UTC

    This issue has been resolved

Read the full incident report →

Minor April 7, 2026

Incident - Event Drops Observed for MS OneDrive and SharePoint in US/EU Prod

Detected by Pingoru
Apr 07, 2026, 08:24 AM UTC
Resolved
Apr 13, 2026, 01:23 PM UTC
Duration
6d 4h
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)production-eu (production-eu)
Timeline · 3 updates
  1. identified Apr 07, 2026, 08:24 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 07, 2026, 08:25 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 13, 2026, 01:23 PM UTC

    Issue has been resolved

Read the full incident report →

Minor April 3, 2026

Incident - Log storage backend experiencing service degradation in the London region

Detected by Pingoru
Apr 03, 2026, 05:00 PM UTC
Resolved
Apr 03, 2026, 08:26 PM UTC
Duration
3h 26m
Affected: Skyhigh SWG (Skyhigh SWG)Logging (Logging)
Timeline · 4 updates
  1. identified Apr 03, 2026, 05:00 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 03, 2026, 07:52 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Apr 03, 2026, 07:53 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Apr 03, 2026, 08:26 PM UTC

    The issue is resolved.

Read the full incident report →

Minor April 1, 2026

Incident - Policy replication delay

Detected by Pingoru
Apr 01, 2026, 02:23 AM UTC
Resolved
Apr 01, 2026, 05:13 AM UTC
Duration
2h 50m
Affected: Policy (Policy)293 (Ashburn VA SWG PoP 293)
Timeline · 3 updates
  1. investigating Apr 01, 2026, 02:23 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 01, 2026, 02:24 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 01, 2026, 05:13 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Read the full incident report →

Minor March 31, 2026

Incident - Partial impact to policy management and EDM scanning in GovCloud

Detected by Pingoru
Mar 31, 2026, 09:33 PM UTC
Resolved
Mar 31, 2026, 09:43 PM UTC
Duration
9m
Affected: Skyhigh CASB (Skyhigh CASB)glovcloud-us (GovCloud SuperPoP)
Timeline · 3 updates
  1. identified Mar 31, 2026, 09:33 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 31, 2026, 09:37 PM UTC

    The issue is resolved.

  3. resolved Mar 31, 2026, 09:43 PM UTC

    The issue is resolved.

Read the full incident report →

Minor March 30, 2026

Incident - Potential O365 Login Issues using reverse proxy

Detected by Pingoru
Mar 30, 2026, 04:02 PM UTC
Resolved
Apr 08, 2026, 06:00 AM UTC
Duration
8d 13h
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)production-eu (production-eu)
Timeline · 4 updates
  1. identified Mar 30, 2026, 04:02 PM UTC

    We are investigating login failures for users accessing Office 365 through our reverse proxy services without using Single Sign-On (SSO). A Microsoft change is causing it. A fix will be rolled out soon. For assistance, please contact Skyhigh Support.

  2. investigating Mar 30, 2026, 04:02 PM UTC

    We are investigating login failures for users accessing Office 365 through our reverse proxy services without using Single Sign-On (SSO). A Microsoft change is causing it. A fix will be rolled out soon. For assistance, please contact Skyhigh Support.

  3. investigating Mar 31, 2026, 02:00 PM UTC

    We are investigating login failures for users accessing Office 365 through our reverse proxy services without using Single Sign-On (SSO). A Microsoft change is causing it. A fix will be rolled out soon. For assistance, please contact Skyhigh Support.

  4. resolved Apr 08, 2026, 06:00 AM UTC

    The issue has been resolved.

Read the full incident report →

Minor March 24, 2026

Incident - Service Degradation on Skyhigh Security UI in US

Detected by Pingoru
Mar 24, 2026, 07:40 PM UTC
Resolved
Mar 24, 2026, 08:33 PM UTC
Duration
53m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 5 updates
  1. identified Mar 24, 2026, 07:40 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 24, 2026, 07:46 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Mar 24, 2026, 07:49 PM UTC

    We are currently investigating an issue that may incident data availability in Dashboard. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Mar 24, 2026, 07:51 PM UTC

    We are currently investigating an issue that may impact incident data availability in Dashboard. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Mar 24, 2026, 08:33 PM UTC

    We are currently investigating an issue that may impact incident data availability in Dashboard. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

Read the full incident report →

Minor March 18, 2026

Latency observed in LTAM region

Detected by Pingoru
Mar 18, 2026, 12:17 PM UTC
Resolved
Mar 18, 2026, 12:33 PM UTC
Duration
15m
Affected: Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)
Timeline · 3 updates
  1. identified Mar 18, 2026, 12:17 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 18, 2026, 12:18 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Mar 18, 2026, 12:33 PM UTC

    The issue has been resolved.

Read the full incident report →

Minor March 18, 2026

Incident - Delay in processing NRT DLP events for OneDrive and SharePoint in US Prod

Detected by Pingoru
Mar 18, 2026, 11:21 AM UTC
Resolved
Mar 24, 2026, 12:39 PM UTC
Duration
6d 1h
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 3 updates
  1. identified Mar 18, 2026, 11:21 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 18, 2026, 11:22 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Mar 24, 2026, 12:39 PM UTC

    Issue has been resolved

Read the full incident report →

Minor March 18, 2026

Service Degradation on Amsterdam region

Detected by Pingoru
Mar 18, 2026, 09:14 AM UTC
Resolved
Mar 18, 2026, 09:29 AM UTC
Duration
14m
Affected: Skyhigh SWG (Skyhigh SWG)242 (Amsterdam SWG PoP 242)
Timeline · 3 updates
  1. identified Mar 18, 2026, 09:14 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 18, 2026, 09:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Mar 18, 2026, 09:29 AM UTC

    The issue is resolved.

Read the full incident report →

Minor March 17, 2026

Service degradation on Singapore region

Detected by Pingoru
Mar 17, 2026, 07:29 AM UTC
Resolved
Mar 17, 2026, 09:10 AM UTC
Duration
1h 41m
Affected: Skyhigh SWG (Skyhigh SWG)285 (Singapore SWG PoP 285)
Timeline · 3 updates
  1. identified Mar 17, 2026, 07:29 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 17, 2026, 07:30 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Mar 17, 2026, 09:10 AM UTC

    The issue is resolved.

Read the full incident report →

Minor March 14, 2026

Delay in Inline Email DLP processing in Sydney region

Detected by Pingoru
Mar 14, 2026, 06:38 AM UTC
Resolved
Mar 14, 2026, 07:09 AM UTC
Duration
30m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 4 updates
  1. identified Mar 14, 2026, 06:38 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 14, 2026, 06:56 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Mar 14, 2026, 07:06 AM UTC

    Now inline emails are getting processed, incidents getting created.

  4. resolved Mar 14, 2026, 07:09 AM UTC

    Now inline emails are getting processed, incidents getting created.

Read the full incident report →

Minor March 13, 2026

Incident - Latency detected in Frankfurt region.

Detected by Pingoru
Mar 13, 2026, 07:01 AM UTC
Resolved
Mar 13, 2026, 01:02 PM UTC
Duration
6h
Affected: Skyhigh SWG (Skyhigh SWG)211 (Frankfurt SWG PoP 211)
Timeline · 6 updates
  1. identified Mar 13, 2026, 07:01 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 13, 2026, 07:02 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Mar 13, 2026, 08:53 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Mar 13, 2026, 08:56 AM UTC

    Mitigation is in place - traffic is rerouted

  5. investigating Mar 13, 2026, 09:50 AM UTC

    Issue mitigated rerouting will remain in place

  6. resolved Mar 13, 2026, 01:02 PM UTC

    All traffic rerouted. Frankfurt is in maintenance mode. No customer impact expected. Your protections remains fully functional.

Read the full incident report →

Minor March 12, 2026

Incident - Service Degradation on Brazil Region

Detected by Pingoru
Mar 12, 2026, 05:57 PM UTC
Resolved
Mar 12, 2026, 06:48 PM UTC
Duration
50m
Affected: Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)
Timeline · 3 updates
  1. identified Mar 12, 2026, 05:57 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 12, 2026, 05:58 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Mar 12, 2026, 06:48 PM UTC

    This issue is resolved.

Read the full incident report →

Minor March 11, 2026

Latency issue observed toward the EU region from Tokyo

Detected by Pingoru
Mar 11, 2026, 04:09 AM UTC
Resolved
Mar 11, 2026, 05:00 AM UTC
Duration
50m
Affected: Skyhigh SWG (Skyhigh SWG)281 (Tokyo SWG PoP 281)
Timeline · 4 updates
  1. identified Mar 11, 2026, 04:09 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 11, 2026, 04:10 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Mar 11, 2026, 04:42 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Mar 11, 2026, 05:00 AM UTC

    This issue is resolved.

Read the full incident report →

Minor March 4, 2026

Incident - Latency issue observed between US and APAC regions

Detected by Pingoru
Mar 04, 2026, 06:43 AM UTC
Resolved
Mar 04, 2026, 07:47 AM UTC
Duration
1h 4m
Affected: Skyhigh SWG (Skyhigh SWG)201 (Hong Kong SWG PoP 201)202 (Noida SWG PoP 202)281 (Tokyo SWG PoP 281)285 (Singapore SWG PoP 285)286 (Hong Kong SWG PoP 286)403 (Seoul SWG PoP 403)446 (Sydney SWG PoP 446)447 (Sydney SWG PoP 447)449 (Sydney SWG PoP 449)
Timeline · 3 updates
  1. identified Mar 04, 2026, 06:43 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Mar 04, 2026, 06:44 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Mar 04, 2026, 07:47 AM UTC

    Issue has been resolved

Read the full incident report →

Minor February 26, 2026

Incident - Latency Issue detected in EU and APAC Regions

Detected by Pingoru
Feb 26, 2026, 12:25 PM UTC
Resolved
Feb 26, 2026, 01:27 PM UTC
Duration
1h 1m
Affected: Skyhigh SWG (Skyhigh SWG)266 (Bogota SWG PoP 266)
Timeline · 3 updates
  1. identified Feb 26, 2026, 12:25 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 26, 2026, 12:29 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Feb 26, 2026, 01:27 PM UTC

    After disabling the problematic ISP, latency is normal again, Issue is resolved.

Read the full incident report →

Minor February 25, 2026

Incident - Sendgrid Suspension

Detected by Pingoru
Feb 25, 2026, 03:15 AM UTC
Resolved
Feb 25, 2026, 04:54 AM UTC
Duration
1h 39m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)production-eu (production-eu)glovcloud-us (GovCloud SuperPoP)
Timeline · 3 updates
  1. identified Feb 25, 2026, 03:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 25, 2026, 03:24 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Feb 25, 2026, 04:54 AM UTC

    Twilio restored the service at 02:00 UTC, and the issue has been resolved.

Read the full incident report →

Minor February 23, 2026

Incident - Latency between EU and LATAM regions

Detected by Pingoru
Feb 23, 2026, 06:14 PM UTC
Resolved
Feb 23, 2026, 06:32 PM UTC
Duration
18m
Affected: Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)266 (Bogota SWG PoP 266)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)
Timeline · 4 updates
  1. identified Feb 23, 2026, 06:14 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Feb 23, 2026, 06:15 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Feb 23, 2026, 06:17 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Feb 23, 2026, 06:32 PM UTC

    Latency issue between EU and LATAM regions is resolved.

Read the full incident report →