Skyhigh Security incident

SKI-375 - Incident - Service Degradation: Skyhigh SWG

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on September 9, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 405 (Riyadh SWG PoP 405) and 1 more component, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 09:57 PM UTC
Resolved
Sep 10, 2026, 12:07 AM UTC
Duration
2h 9m
Detected by Pingoru
Sep 09, 2026, 09:57 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)405 (Riyadh SWG PoP 405)445 (Jeddah SWG PoP 445)

Update timeline

  1. investigating Sep 09, 2026, 09:57 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Sep 09, 2026, 09:58 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Sep 09, 2026, 11:40 PM UTC

    The service has stabilized and we continue to monitor it closely.

  4. resolved Sep 10, 2026, 12:07 AM UTC

    Incident resolved