Skyhigh Security incident

SKI-357 - Incident - Network latency detected

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on August 25, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 210 (Frankfurt SWG PoP 210), lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2026, 05:45 AM UTC
Resolved
Aug 25, 2026, 07:24 AM UTC
Duration
1h 39m
Detected by Pingoru
Aug 25, 2026, 05:45 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)210 (Frankfurt SWG PoP 210)

Update timeline

  1. investigating Aug 25, 2026, 05:45 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Aug 25, 2026, 05:45 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Aug 25, 2026, 06:03 AM UTC

    Latency back to normal. Situation is closely monitored.

  4. resolved Aug 25, 2026, 07:24 AM UTC

    Incident resolved