Skyhigh Security incident

[SKI-349] Incident - Latency observed between Europe and South America

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on August 19, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 206 (Sao Paulo SWG PoP 206) and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 08:01 AM UTC
Resolved
Aug 19, 2026, 08:23 AM UTC
Duration
22m
Detected by Pingoru
Aug 19, 2026, 08:01 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)266 (Bogota SWG PoP 266)398 (Sao Paulo SWG PoP 398)441 (Sao Paulo SWG PoP 441)212 (Sao Paulo SWG PoP 212)

Update timeline

  1. investigating Aug 19, 2026, 08:01 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Aug 19, 2026, 08:01 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Aug 19, 2026, 08:19 AM UTC

    Latency normalized, situation is monitored.

  4. resolved Aug 19, 2026, 08:23 AM UTC

    Incident resolved