Skyhigh Security incident

SKI-355 - Incident - Network latency observed

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on August 24, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 206 (Sao Paulo SWG PoP 206), lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 02:48 AM UTC
Resolved
Aug 24, 2026, 03:04 AM UTC
Duration
16m
Detected by Pingoru
Aug 24, 2026, 02:48 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)

Update timeline

  1. investigating Aug 24, 2026, 02:48 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Aug 24, 2026, 02:50 AM UTC

    We are currently investigating and working on fixing the issue, Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Aug 24, 2026, 03:04 AM UTC

    Incident resolved

  4. investigating Aug 24, 2026, 03:54 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.