Skyhigh Security incident

SKI-373 - Incident - Service Degradation: Skyhigh SWG

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on September 8, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 293 (Ashburn VA SWG PoP 293) and 1 more component, lasting 5h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2026, 05:14 PM UTC
Resolved
Sep 08, 2026, 11:06 PM UTC
Duration
5h 51m
Detected by Pingoru
Sep 08, 2026, 05:14 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)293 (Ashburn VA SWG PoP 293)295 (North Bergen NJ SWG PoP 295)

Update timeline

  1. identified Sep 08, 2026, 05:14 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Sep 08, 2026, 05:15 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Sep 08, 2026, 05:53 PM UTC

    The service has stabilized and we continue to monitor it closely.

  4. resolved Sep 08, 2026, 11:06 PM UTC

    Incident resolved