Skyhigh Security incident

SKI-381 - Incident - Network latency observed in Los Angeles PoP

Skyhigh Security experienced a minor incident on September 12, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 294 (Los Angeles CA SWG PoP 294), lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started: Sep 12, 2026, 09:02 PM UTC
Resolved: Sep 12, 2026, 10:52 PM UTC
Duration: 1h 50m
Detected by Pingoru: Sep 12, 2026, 09:02 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)294 (Los Angeles CA SWG PoP 294)

Update timeline

investigating Sep 12, 2026, 09:02 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Sep 12, 2026, 10:05 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Sep 12, 2026, 10:05 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Sep 12, 2026, 10:48 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Sep 12, 2026, 10:49 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Sep 12, 2026, 10:52 PM UTC

Incident resolved