Skyhigh Security incident
[SKI-339] Incident - Service Degradation
Skyhigh Security experienced a minor incident on August 4, 2026 affecting Skyhigh CASB (Skyhigh CASB) and glovcloud-us (GovCloud SuperPoP), lasting 8h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 07:53 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 04, 2026, 07:54 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Aug 04, 2026, 08:45 AM UTC
An issue was identified in one of the Skyhigh internal services which updated new CSP’s with an unsupported IPv6 address format. The format was incompatible with specific legacy versions of the Skyhigh Cloud Connector, resulting in a temporary suspension of log processing for affected Cloud...
- investigating Aug 04, 2026, 12:02 PM UTC
An issue was identified within one of the Skyhigh internal services that required a Cloud Connector restart to resume log processing.
- resolved Aug 04, 2026, 04:33 PM UTC
Incident resolved. Required Action: Please restart your Cloud Connector instance to resume normal log processing.