Skyhigh Security incident

[SKI-329] Incident - Network latency observed

Skyhigh Security experienced a minor incident on July 24, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 213 (Singapore SWG PoP 213), lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started: Jul 24, 2026, 08:39 AM UTC
Resolved: Jul 24, 2026, 10:35 AM UTC
Duration: 1h 55m
Detected by Pingoru: Jul 24, 2026, 08:39 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)213 (Singapore SWG PoP 213)

Update timeline

investigating Jul 24, 2026, 08:39 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Jul 24, 2026, 08:40 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Jul 24, 2026, 10:35 AM UTC

Incident resolved