Skyhigh Security incident

[SKI-331] Incident - Network latency observed - Policy updates delayed

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on July 29, 2026 affecting Skyhigh SWG (Skyhigh SWG) and Policy (Policy) and 1 more component, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 09:52 PM UTC
Resolved
Jul 29, 2026, 10:17 PM UTC
Duration
25m
Detected by Pingoru
Jul 29, 2026, 09:52 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)Policy (Policy)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)266 (Bogota SWG PoP 266)398 (Sao Paulo SWG PoP 398)441 (Sao Paulo SWG PoP 441)212 (Sao Paulo SWG PoP 212)

Update timeline

  1. identified Jul 29, 2026, 09:52 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 29, 2026, 09:53 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 29, 2026, 10:08 PM UTC

    The issue has been mitigated, We are continuing to monitor systems closely. If you need further assistance, please contact Skyhigh Support.

  4. resolved Jul 29, 2026, 10:17 PM UTC

    Incident resolved