Skyhigh Security Outage History

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Skyhigh Security had 117 outages in the last 2 years totaling 83h 45m of downtime — averaging 4.8 incidents per month.

There were 117 Skyhigh Security outages since December 4, 2025 totaling 83h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.skyhighsecurity.com

Minor August 7, 2026

[SKI-345] Incident - Latency Observed

Detected by Pingoru
Aug 07, 2026, 02:03 AM UTC
Resolved
Aug 07, 2026, 05:06 AM UTC
Duration
3h 3m
Affected: Skyhigh SWG (Skyhigh SWG)213 (Singapore SWG PoP 213)
Timeline · 3 updates
  1. identified Aug 07, 2026, 02:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Aug 07, 2026, 02:44 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Aug 07, 2026, 05:06 AM UTC

    Incident resolved

Read the full incident report →

Minor August 6, 2026

[SKI-343] Incident - Latency observed

Detected by Pingoru
Aug 06, 2026, 09:44 AM UTC
Resolved
Aug 06, 2026, 02:35 PM UTC
Duration
4h 51m
Affected: Skyhigh SWG (Skyhigh SWG)213 (Singapore SWG PoP 213)
Timeline · 4 updates
  1. identified Aug 06, 2026, 09:44 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Aug 06, 2026, 09:45 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Aug 06, 2026, 10:03 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support. Traffic has been rerouted to alternative PoPs.

  4. resolved Aug 06, 2026, 02:35 PM UTC

    Incident resolved

Read the full incident report →

Minor August 5, 2026

[SKI-341] Incident - Network latency observed

Detected by Pingoru
Aug 05, 2026, 03:11 PM UTC
Resolved
Aug 05, 2026, 04:21 PM UTC
Duration
1h 9m
Affected: Skyhigh SWG (Skyhigh SWG)266 (Bogota SWG PoP 266)
Timeline · 3 updates
  1. identified Aug 05, 2026, 03:11 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Aug 05, 2026, 03:14 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Aug 05, 2026, 04:21 PM UTC

    Incident resolved

Read the full incident report →

Minor August 4, 2026

[SKI-339] Incident - Service Degradation

Detected by Pingoru
Aug 04, 2026, 07:53 AM UTC
Resolved
Aug 04, 2026, 04:33 PM UTC
Duration
8h 40m
Affected: Skyhigh CASB (Skyhigh CASB)glovcloud-us (GovCloud SuperPoP)
Timeline · 5 updates
  1. investigating Aug 04, 2026, 07:53 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Aug 04, 2026, 07:54 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Aug 04, 2026, 08:45 AM UTC

    An issue was identified in one of the Skyhigh internal services which updated new CSP’s with an unsupported IPv6 address format. The format was incompatible with specific legacy versions of the Skyhigh Cloud Connector, resulting in a temporary suspension of log processing for affected Cloud...

  4. investigating Aug 04, 2026, 12:02 PM UTC

    An issue was identified within one of the Skyhigh internal services that required a Cloud Connector restart to resume log processing.

  5. resolved Aug 04, 2026, 04:33 PM UTC

    Incident resolved. Required Action: Please restart your Cloud Connector instance to resume normal log processing.

Read the full incident report →

Minor August 3, 2026

[SKI-337] Incident - Latency Observed

Detected by Pingoru
Aug 03, 2026, 10:56 AM UTC
Resolved
Aug 03, 2026, 11:16 AM UTC
Duration
20m
Affected: Skyhigh SWG (Skyhigh SWG)239 (Milan SWG PoP 239)
Timeline · 2 updates
  1. investigating Aug 03, 2026, 10:56 AM UTC

    Incident resolved.

  2. resolved Aug 03, 2026, 11:16 AM UTC

    Incident resolved

Read the full incident report →

Minor July 30, 2026

[SKI-335] Incident - Service Degradation

Detected by Pingoru
Jul 30, 2026, 05:37 PM UTC
Resolved
Jul 30, 2026, 08:39 PM UTC
Duration
3h 2m
Affected: Skyhigh SWG (Skyhigh SWG)205 (Tokyo SWG PoP 205)281 (Tokyo SWG PoP 281)282 (Osaka SWG PoP 282)
Timeline · 3 updates
  1. identified Jul 30, 2026, 05:37 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 30, 2026, 05:37 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 30, 2026, 08:39 PM UTC

    Incident resolved

Read the full incident report →

Minor July 30, 2026

[SKI-333] Incident - Performance Degradation: NRT DLP Event Processing for Office365 (us-east-1)

Detected by Pingoru
Jul 30, 2026, 07:45 AM UTC
Resolved
Jul 30, 2026, 12:58 PM UTC
Duration
5h 13m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)Data Loss Prevention (Data Loss Prevention)
Timeline · 4 updates
  1. identified Jul 30, 2026, 07:45 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. identified Jul 30, 2026, 11:14 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 30, 2026, 11:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jul 30, 2026, 12:58 PM UTC

    Incident resolved

Read the full incident report →

Minor July 29, 2026

[SKI-331] Incident - Network latency observed - Policy updates delayed

Detected by Pingoru
Jul 29, 2026, 09:52 PM UTC
Resolved
Jul 29, 2026, 10:17 PM UTC
Duration
25m
Affected: Skyhigh SWG (Skyhigh SWG)Policy (Policy)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)266 (Bogota SWG PoP 266)398 (Sao Paulo SWG PoP 398)441 (Sao Paulo SWG PoP 441)212 (Sao Paulo SWG PoP 212)
Timeline · 4 updates
  1. identified Jul 29, 2026, 09:52 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 29, 2026, 09:53 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 29, 2026, 10:08 PM UTC

    The issue has been mitigated, We are continuing to monitor systems closely. If you need further assistance, please contact Skyhigh Support.

  4. resolved Jul 29, 2026, 10:17 PM UTC

    Incident resolved

Read the full incident report →

Minor July 24, 2026

[SKI-329] Incident - Network latency observed

Detected by Pingoru
Jul 24, 2026, 08:39 AM UTC
Resolved
Jul 24, 2026, 10:35 AM UTC
Duration
1h 55m
Affected: Skyhigh SWG (Skyhigh SWG)213 (Singapore SWG PoP 213)
Timeline · 3 updates
  1. investigating Jul 24, 2026, 08:39 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 24, 2026, 08:40 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 24, 2026, 10:35 AM UTC

    Incident resolved

Read the full incident report →

Minor July 24, 2026

[SKI-327] Incident - Network latency observed

Detected by Pingoru
Jul 24, 2026, 07:46 AM UTC
Resolved
Jul 24, 2026, 08:18 AM UTC
Duration
32m
Affected: Skyhigh SWG (Skyhigh SWG)213 (Singapore SWG PoP 213)
Timeline · 4 updates
  1. investigating Jul 24, 2026, 07:46 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 24, 2026, 07:46 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 24, 2026, 08:04 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jul 24, 2026, 08:18 AM UTC

    Incident resolved

Read the full incident report →

Minor July 22, 2026

[SKI-325] Incident - Network latency observed - Policy updates delayed

Detected by Pingoru
Jul 22, 2026, 02:05 PM UTC
Resolved
Jul 22, 2026, 02:30 PM UTC
Duration
25m
Affected: Skyhigh SWG (Skyhigh SWG)Policy (Policy)202 (Noida SWG PoP 202)
Timeline · 3 updates
  1. identified Jul 22, 2026, 02:05 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 22, 2026, 02:07 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 22, 2026, 02:30 PM UTC

    Incident resolved

Read the full incident report →

Minor July 21, 2026

[SKI-323] Incident - Network latency observed

Detected by Pingoru
Jul 21, 2026, 03:04 PM UTC
Resolved
Jul 21, 2026, 03:13 PM UTC
Duration
8m
Affected: Skyhigh SWG (Skyhigh SWG)202 (Noida SWG PoP 202)203 (Paris SWG PoP 203)204 (London SWG PoP 204)208 (Secaucus NJ SWG PoP 208)402 (Dubai SWG PoP 402)415 (Ashburn VA SWG PoP 415)212 (Sao Paulo SWG PoP 212)
Timeline · 3 updates
  1. investigating Jul 21, 2026, 03:04 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 21, 2026, 03:05 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 21, 2026, 03:13 PM UTC

    Incident resolved

Read the full incident report →

Minor July 21, 2026

[SKI-321] Incident - Network latency observed

Detected by Pingoru
Jul 21, 2026, 08:26 AM UTC
Resolved
Jul 21, 2026, 09:23 AM UTC
Duration
57m
Affected: Skyhigh SWG (Skyhigh SWG)210 (Frankfurt SWG PoP 210)211 (Frankfurt SWG PoP 211)
Timeline · 7 updates
  1. investigating Jul 21, 2026, 08:26 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 21, 2026, 08:45 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 21, 2026, 08:45 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jul 21, 2026, 08:50 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Jul 21, 2026, 08:51 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  6. investigating Jul 21, 2026, 09:09 AM UTC

    "Investigating": "Systems got stabilized. PoPs are taking traffic. Situation is closely monitored."

  7. resolved Jul 21, 2026, 09:23 AM UTC

    Incident resolved

Read the full incident report →

Minor July 20, 2026

[SKI-319] Incident - Skyhigh UI not accessible

Detected by Pingoru
Jul 20, 2026, 11:00 PM UTC
Resolved
Jul 20, 2026, 11:42 PM UTC
Duration
42m
Affected: Skyhigh CASB (Skyhigh CASB)glovcloud-us (GovCloud SuperPoP)
Timeline · 3 updates
  1. identified Jul 20, 2026, 11:00 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 20, 2026, 11:02 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 20, 2026, 11:42 PM UTC

    Incident resolved

Read the full incident report →

Minor July 20, 2026

[SKI-317] Incident - Network latency observed

Detected by Pingoru
Jul 20, 2026, 07:16 PM UTC
Resolved
Jul 20, 2026, 10:39 PM UTC
Duration
3h 23m
Affected: Skyhigh SWG (Skyhigh SWG)257 (Miami FL SWG PoP 257)
Timeline · 3 updates
  1. identified Jul 20, 2026, 07:16 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 20, 2026, 07:21 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 20, 2026, 10:39 PM UTC

    Incident resolved

Read the full incident report →

Minor July 20, 2026

[SKI-315] Incident - Service Degradation

Detected by Pingoru
Jul 20, 2026, 02:29 PM UTC
Resolved
Jul 20, 2026, 04:03 PM UTC
Duration
1h 33m
Affected: Skyhigh SWG (Skyhigh SWG)278 (Paris SWG PoP 278)
Timeline · 4 updates
  1. investigating Jul 20, 2026, 02:29 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 20, 2026, 02:30 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 20, 2026, 03:17 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jul 20, 2026, 04:03 PM UTC

    Incident resolved

Read the full incident report →

Minor July 18, 2026

[SKI-313] Incident - Network latency observed

Detected by Pingoru
Jul 18, 2026, 05:47 AM UTC
Resolved
Jul 20, 2026, 01:40 AM UTC
Duration
1d 19h
Affected: Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)212 (Sao Paulo SWG PoP 212)
Timeline · 3 updates
  1. investigating Jul 18, 2026, 05:47 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 18, 2026, 05:47 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 20, 2026, 01:40 AM UTC

    Incident resolved

Read the full incident report →

Minor July 17, 2026

[SKI-311] Incident - Skyhigh UI intermittent login failures

Detected by Pingoru
Jul 17, 2026, 09:25 PM UTC
Resolved
Jul 17, 2026, 10:11 PM UTC
Duration
46m
Affected: Skyhigh CASB (Skyhigh CASB)glovcloud-us (GovCloud SuperPoP)
Timeline · 3 updates
  1. identified Jul 17, 2026, 09:25 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 17, 2026, 09:26 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 17, 2026, 10:11 PM UTC

    Incident resolved

Read the full incident report →

Minor July 16, 2026

[SKI-309] Incident - Service Degradation

Detected by Pingoru
Jul 16, 2026, 06:30 AM UTC
Resolved
Jul 16, 2026, 07:11 AM UTC
Duration
40m
Affected: Skyhigh SWG (Skyhigh SWG)Skyhigh Private Access (Skyhigh Private Access)
Timeline · 4 updates
  1. investigating Jul 16, 2026, 06:30 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 16, 2026, 06:31 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 16, 2026, 06:39 AM UTC

    Issue got identified, mitigation steps are initiated. Service got restored in most locations already.

  4. resolved Jul 16, 2026, 07:11 AM UTC

    Incident resolved

Read the full incident report →

Minor July 15, 2026

[SKI-307] Incident - Network latency observed in Chicago POP

Detected by Pingoru
Jul 15, 2026, 08:12 PM UTC
Resolved
Jul 15, 2026, 08:19 PM UTC
Duration
7m
Affected: Skyhigh SWG (Skyhigh SWG)259 (Chicago IL SWG PoP 259)
Timeline · 4 updates
  1. identified Jul 15, 2026, 08:12 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. identified Jul 15, 2026, 08:14 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 15, 2026, 08:17 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jul 15, 2026, 08:19 PM UTC

    Incident resolved

Read the full incident report →

Minor July 13, 2026

[SKI-305] Incident - Service Degradation: Skyhigh SWG in Chicago POP

Detected by Pingoru
Jul 13, 2026, 04:18 PM UTC
Resolved
Jul 13, 2026, 05:00 PM UTC
Duration
41m
Affected: Skyhigh SWG (Skyhigh SWG)259 (Chicago IL SWG PoP 259)
Timeline · 4 updates
  1. identified Jul 13, 2026, 04:18 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 13, 2026, 04:20 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 13, 2026, 04:43 PM UTC

    Mitigation in place. Situation is closely monitored.

  4. resolved Jul 13, 2026, 05:00 PM UTC

    Incident resolved

Read the full incident report →

Minor July 10, 2026

[SKI-299] Incident - Network latency observed in Bogota POPs

Detected by Pingoru
Jul 10, 2026, 06:20 PM UTC
Resolved
Jul 10, 2026, 06:35 PM UTC
Duration
15m
Affected: Skyhigh SWG (Skyhigh SWG)Policy (Policy)266 (Bogota SWG PoP 266)
Timeline · 4 updates
  1. identified Jul 10, 2026, 06:20 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 10, 2026, 06:22 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 10, 2026, 06:27 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jul 10, 2026, 06:35 PM UTC

    Incident resolved

Read the full incident report →

Minor July 9, 2026

[SKI-297] Incident - Network latency observed in Chicago POPs

Detected by Pingoru
Jul 09, 2026, 03:31 PM UTC
Resolved
Jul 09, 2026, 03:54 PM UTC
Duration
23m
Affected: Skyhigh SWG (Skyhigh SWG)259 (Chicago IL SWG PoP 259)
Timeline · 3 updates
  1. identified Jul 09, 2026, 03:31 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 09, 2026, 03:33 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 09, 2026, 03:54 PM UTC

    Incident resolved

Read the full incident report →

Minor July 9, 2026

[SKI-295] Incident - Service Degradation

Detected by Pingoru
Jul 09, 2026, 08:34 AM UTC
Resolved
Jul 09, 2026, 08:48 AM UTC
Duration
13m
Affected: Skyhigh SWG (Skyhigh SWG)278 (Paris SWG PoP 278)
Timeline · 4 updates
  1. investigating Jul 09, 2026, 08:34 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 09, 2026, 08:36 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jul 09, 2026, 08:43 AM UTC

    Systems recovered. Situation is monitored.

  4. resolved Jul 09, 2026, 08:48 AM UTC

    Incident resolved

Read the full incident report →

Minor July 8, 2026

[SKI-293] Incident - Service Degradation: Skyhigh Security UI (EU Production)

Detected by Pingoru
Jul 08, 2026, 07:19 PM UTC
Resolved
Jul 08, 2026, 07:40 PM UTC
Duration
21m
Affected: Skyhigh CASB (Skyhigh CASB)production-eu (production-eu)
Timeline · 3 updates
  1. identified Jul 08, 2026, 07:19 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jul 08, 2026, 07:20 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jul 08, 2026, 07:40 PM UTC

    Incident resolved

Read the full incident report →