Skyhigh Security Outage History
Skyhigh Security partial outage · 1 long-running issue View live status →Pingoru has recorded 179 incidents for Skyhigh Security: 179 in the last 12 months and 53 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 26 | 382 of 720 (53%) |
| May 2026 | 6 | 14 of 744 (2%) |
| June 2026 | 20 | 174 of 720 (24%) |
| July 2026 | 23 | 75 of 744 (10%) |
| August 2026 | 15 | 33 of 744 (4%) |
| September 2026 | 18 | 19 of 720 (3%) |
| October 2026 | 17 | 113 of 744 (15%) |
| November 2026 | 8 | 8 of 218 (4%) |
Incidents, newest first
Minor November 5, 2026 SKI-463 - Incident - Network latency observed 1h 21m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs South America (Sao Paulo SWG PoP 212)
Started Nov 05, 2026, 07:37 PM UTC· resolved Nov 05, 2026, 08:58 PM UTC
- identified Nov 05, 2026, 07:37 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 05, 2026, 07:37 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Nov 05, 2026, 08:58 PM UTC
Incident resolved
Minor November 5, 2026 SKI-461 - Incident - Network latency observed 42m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs South America (Rio De Janeiro SWG PoP 207)
Started Nov 05, 2026, 12:18 PM UTC· resolved Nov 05, 2026, 01:01 PM UTC
- identified Nov 05, 2026, 12:18 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 05, 2026, 12:19 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Nov 05, 2026, 01:01 PM UTC
Incident resolved
Minor November 5, 2026 SKI-459 - Incident - Service Degradation 1h 10m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs Europe (Paris SWG PoP 203), SWG POPs South America (Sao Paulo SWG PoP 206), SWG POPs Europe (Frankfurt SWG PoP 211)
Started Nov 05, 2026, 11:05 AM UTC· resolved Nov 05, 2026, 12:16 PM UTC
- identified Nov 05, 2026, 11:05 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 05, 2026, 11:06 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 05, 2026, 11:07 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 05, 2026, 11:11 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 05, 2026, 11:36 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 05, 2026, 11:40 AM UTC
"Impacted service: Skyhigh Private Access. A workaround to mitigate the problem is in place. Validation ongoing."
- resolved Nov 05, 2026, 12:16 PM UTC
Incident resolved
Minor November 5, 2026 SKI-457 - Incident - Network latency observed 13m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs South America (Rio De Janeiro SWG PoP 207)
Started Nov 05, 2026, 12:23 AM UTC· resolved Nov 05, 2026, 12:36 AM UTC
- identified Nov 05, 2026, 12:23 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 05, 2026, 12:24 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Nov 05, 2026, 12:36 AM UTC
Incident resolved
Minor November 4, 2026 SKI-455 - ZTNA service may become intermittently unavailable 1h 19m Skyhigh Private Access, SWG POPs South America (Sao Paulo SWG PoP 206), SWG POPs Europe (Frankfurt SWG PoP 211)
Started Nov 04, 2026, 09:24 PM UTC· resolved Nov 04, 2026, 10:44 PM UTC
- investigating Nov 04, 2026, 09:24 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 04, 2026, 09:25 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Nov 04, 2026, 10:44 PM UTC
Incident resolved
Minor November 3, 2026 SKI-451 - Incident - Service Degradation 1h 41m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs Asia (Hong Kong SWG PoP 201)
Started Nov 03, 2026, 05:26 AM UTC· resolved Nov 03, 2026, 07:08 AM UTC
- identified Nov 03, 2026, 05:26 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 03, 2026, 05:27 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Nov 03, 2026, 07:08 AM UTC
Incident resolved
Minor November 2, 2026 SKI-449 - Incident - Latency Observed 40m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs Europe (Paris SWG PoP 203)
Started Nov 02, 2026, 10:37 AM UTC· resolved Nov 02, 2026, 11:18 AM UTC
- identified Nov 02, 2026, 10:37 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 02, 2026, 10:40 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Nov 02, 2026, 11:18 AM UTC
Incident resolved
Minor November 1, 2026 SKI-447 - Incident - Network latency observed 31m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs Europe (Stockholm SWG PoP 406)
Started Nov 01, 2026, 02:52 PM UTC· resolved Nov 01, 2026, 03:24 PM UTC
- identified Nov 01, 2026, 02:52 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Nov 01, 2026, 02:53 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Nov 01, 2026, 03:24 PM UTC
Incident resolved
Minor October 29, 2026 SKI-443 - Incident - Service Disruption Log Storage Backend Mumbai 3m Skyhigh Secure Web Gateway (Logging)
Started Oct 29, 2026, 11:17 AM UTC· resolved Oct 29, 2026, 11:20 AM UTC
- investigating Oct 29, 2026, 11:17 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 29, 2026, 11:17 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 29, 2026, 11:18 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 29, 2026, 11:20 AM UTC
Incident resolved
Minor October 28, 2026 SKI-441 - Incident - Service Degradation: CVS scan via Skyhigh Security UI 2h 13m Skyhigh CASB, CASB POPs North America (production-us)
Started Oct 28, 2026, 12:11 PM UTC· resolved Oct 28, 2026, 02:25 PM UTC
- investigating Oct 28, 2026, 12:11 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 28, 2026, 12:11 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 28, 2026, 02:25 PM UTC
Incident resolved
Minor October 26, 2026 SKI-439 - Incident - Service Degradation: Incident Management Interface via Skyhigh Security UI 4m Skyhigh CASB, CASB POPs North America (production-us)
Started Oct 26, 2026, 08:17 AM UTC· resolved Oct 26, 2026, 08:22 AM UTC
- identified Oct 26, 2026, 08:17 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 26, 2026, 08:17 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 26, 2026, 08:22 AM UTC
Incident resolved
Minor October 24, 2026 SKI-437 - Incident - Category Evaluation and Forensic API Issues 1d 13h Skyhigh Secure Web Gateway (Skyhigh SWG), CASB POPs North America (production-us), CASB POPs Europe (production-eu), SWG POPs Europe (Paris SWG PoP 278)
Started Oct 24, 2026, 05:39 PM UTC· resolved Oct 26, 2026, 06:41 AM UTC
- investigating Oct 24, 2026, 05:39 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 24, 2026, 05:39 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 24, 2026, 07:31 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 26, 2026, 06:41 AM UTC
Incident resolved
Minor October 24, 2026 SKI-435 - Incident - Network latency observed 1h 22m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs Asia (Hong Kong SWG PoP 201), SWG POPs Asia (Hong Kong SWG PoP 286)
Started Oct 24, 2026, 04:14 AM UTC· resolved Oct 24, 2026, 05:37 AM UTC
- identified Oct 24, 2026, 04:14 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 24, 2026, 04:17 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 24, 2026, 05:37 AM UTC
Incident resolved
Minor October 23, 2026 SKI-433 - Incident - Network latency observed - Policy updates delayed 35m Skyhigh Secure Web Gateway (Skyhigh SWG), Skyhigh Secure Web Gateway (Policy), SWG POPs South America (Sao Paulo SWG PoP 206), SWG POPs South America (Rio De Janeiro SWG PoP 207) and 1 more
Started Oct 23, 2026, 02:40 AM UTC· resolved Oct 23, 2026, 03:16 AM UTC
- investigating Oct 23, 2026, 02:40 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 23, 2026, 02:40 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 23, 2026, 03:16 AM UTC
Incident resolved
Minor October 22, 2026 SKI-431 - Incident - Network latency observed 41m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs Asia (Hong Kong SWG PoP 286)
Started Oct 22, 2026, 06:18 AM UTC· resolved Oct 22, 2026, 06:59 AM UTC
- investigating Oct 22, 2026, 06:18 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 22, 2026, 06:18 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 22, 2026, 06:59 AM UTC
Incident resolved
Minor October 20, 2026 SKI-429 - Incident - Network latency observed in PoP 208 41m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs North America (Secaucus NJ SWG PoP 208)
Started Oct 20, 2026, 10:03 PM UTC· resolved Oct 20, 2026, 10:44 PM UTC
- investigating Oct 20, 2026, 10:03 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 20, 2026, 10:03 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 20, 2026, 10:44 PM UTC
Incident resolved
Minor October 20, 2026 SKI-427 - Incident - Network latency observed 1h 19m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs South America (Rio De Janeiro SWG PoP 207), SWG POPs Europe (Frankfurt SWG PoP 210)
Started Oct 20, 2026, 12:08 PM UTC· resolved Oct 20, 2026, 01:28 PM UTC
- investigating Oct 20, 2026, 12:08 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 20, 2026, 12:10 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 20, 2026, 12:15 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 20, 2026, 12:15 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 20, 2026, 01:21 PM UTC
Route changes applied to mitigate latency. Monitoring the situation in the region.
- resolved Oct 20, 2026, 01:28 PM UTC
Incident resolved
Minor October 19, 2026 SKI-425 - Incident - latency observed 1h 33m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs Europe (Amsterdam SWG PoP 242)
Started Oct 19, 2026, 08:23 AM UTC· resolved Oct 19, 2026, 09:57 AM UTC
- investigating Oct 19, 2026, 08:23 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 19, 2026, 08:24 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 19, 2026, 09:57 AM UTC
Incident resolved
Minor October 19, 2026 SKI-423 - Incident - Network latency observed 39m Skyhigh Secure Web Gateway (Skyhigh SWG), SWG POPs Middle East (Riyadh SWG PoP 405), SWG POPs Middle East (Jeddah SWG PoP 445)
Started Oct 19, 2026, 12:58 AM UTC· resolved Oct 19, 2026, 01:37 AM UTC
- identified Oct 19, 2026, 12:58 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 19, 2026, 01:02 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 19, 2026, 01:37 AM UTC
Incident resolved
Minor October 12, 2026 SKI-421 - Incident - Service Degradation Email DLP impacted in N.California region 2h 36m Skyhigh CASB, CASB POPs North America (N.Virginia DLP PoP)
Started Oct 12, 2026, 02:39 AM UTC· resolved Oct 12, 2026, 05:15 AM UTC
- investigating Oct 12, 2026, 02:39 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 12, 2026, 02:39 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 12, 2026, 05:15 AM UTC
Incident resolved
Minor October 12, 2026 SKI-419 - Incident - Service Degradation due to intermittent DNS resolution issues. 8h 6m Skyhigh CASB, CASB POPs Europe (production-eu), CASB POPs North America (GovCloud SuperPoP)
Started Oct 12, 2026, 01:40 AM UTC· resolved Oct 12, 2026, 09:47 AM UTC
- investigating Oct 12, 2026, 01:40 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 12, 2026, 01:41 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 12, 2026, 06:30 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers due to intermittent DNS issues. For further assistance, please contact Skyhigh Support.
- resolved Oct 12, 2026, 09:47 AM UTC
Incident resolved
Minor October 4, 2026 SKI-417 - Incident - Network latency observed - Policy updates delayed 29m Skyhigh Secure Web Gateway (Skyhigh SWG), Skyhigh Secure Web Gateway (Policy), SWG POPs South America (Bogota SWG PoP 266)
Started Oct 04, 2026, 11:33 PM UTC· resolved Oct 05, 2026, 12:03 AM UTC
- identified Oct 04, 2026, 11:33 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 04, 2026, 11:36 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 04, 2026, 11:52 PM UTC
Skyhigh Security engineering teams are actively applying corrective measures to restore service performance to normal operating levels. We will provide updates as new information becomes available.
- investigating Oct 04, 2026, 11:53 PM UTC
Skyhigh engineering teams are actively applying corrective measures to restore service performance to normal operating levels. We will provide updates as new information becomes available.
- resolved Oct 05, 2026, 12:03 AM UTC
Incident resolved
Minor October 4, 2026 SKI-415 - Incident - Skyhigh Reverse Proxy degradation 2d 7h Skyhigh CASB, CASB POPs North America (N.California Proxy PoP 100), CASB POPs North America (N.Virginia Proxy PoP 101), CASB POPs North America (N.California Proxy PoP 102) and 3 more
Started Oct 04, 2026, 08:00 AM UTC· resolved Oct 06, 2026, 03:30 PM UTC
- identified Oct 04, 2026, 08:00 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 04, 2026, 08:00 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 04, 2026, 08:02 AM UTC
Impact: Some users may experience occasional rate-limiting errors when accessing affected services. There is no security impact or risk to Skyhigh Security or customer environments/data. This issue is isolated to performance rate-limiting.
- investigating Oct 04, 2026, 08:03 AM UTC
Next Steps: Skyhigh Security engineering teams are actively applying corrective measures to restore service performance to normal operating levels. We will provide updates as new information becomes available.
- resolved Oct 06, 2026, 03:30 PM UTC
Incident resolved
Minor October 2, 2026 SKI-411 - Incident - Reverse Proxy Performance Degradation - uswest2usprodpopproxy 20m Skyhigh CASB, CASB POPs North America (production-us)
Started Oct 02, 2026, 09:32 AM UTC· resolved Oct 02, 2026, 09:53 AM UTC
- identified Oct 02, 2026, 09:32 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 02, 2026, 09:33 AM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 02, 2026, 09:53 AM UTC
Incident resolved
Minor October 1, 2026 SKI-409 - Incident - Service Degradation - Delayed AWS event processing 2h 56m Skyhigh CASB, CASB POPs North America (N.California DLP PoP)
Started Oct 01, 2026, 05:15 PM UTC· resolved Oct 01, 2026, 08:12 PM UTC
- identified Oct 01, 2026, 05:15 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- investigating Oct 01, 2026, 05:17 PM UTC
We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
- resolved Oct 01, 2026, 08:12 PM UTC
Incident resolved