Skyhigh Security Outage History

Skyhigh Security is up right now

Skyhigh Security had 81 outages in the last 2 years totaling 111h 36m of downtime — averaging 3.3 incidents per month.

There were 81 Skyhigh Security outages since December 4, 2025 totaling 111h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.skyhighsecurity.com

Major June 17, 2026

Incident - Latency Observed.

Detected by Pingoru
Jun 17, 2026, 12:39 PM UTC
Resolved
Jun 17, 2026, 04:27 PM UTC
Duration
3h 48m
Affected: Skyhigh SWG (Skyhigh SWG)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)
Timeline · 3 updates
  1. investigating Jun 17, 2026, 12:39 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 17, 2026, 12:40 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jun 17, 2026, 04:27 PM UTC

    Incident resolved

Read the full incident report →

Major June 16, 2026

Incident - Service Degradation on Sao Paulo Pop

Detected by Pingoru
Jun 16, 2026, 10:22 AM UTC
Resolved
Jun 17, 2026, 02:07 AM UTC
Duration
15h 45m
Affected: Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)
Timeline · 3 updates
  1. identified Jun 16, 2026, 10:22 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 16, 2026, 10:25 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jun 17, 2026, 02:07 AM UTC

    Incident resolved

Read the full incident report →

Minor June 16, 2026

Incident - Service Degradation on Ashburn Pop

Detected by Pingoru
Jun 16, 2026, 08:06 AM UTC
Resolved
Jun 16, 2026, 12:07 PM UTC
Duration
4h 1m
Affected: Skyhigh SWG (Skyhigh SWG)293 (Ashburn VA SWG PoP 293)
Timeline · 3 updates
  1. identified Jun 16, 2026, 08:06 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 16, 2026, 08:08 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jun 16, 2026, 12:07 PM UTC

    Incident resolved

Read the full incident report →

Minor June 12, 2026

Incident - Performance Degradation

Detected by Pingoru
Jun 12, 2026, 10:56 AM UTC
Resolved
Jun 12, 2026, 11:45 AM UTC
Duration
49m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 3 updates
  1. identified Jun 12, 2026, 10:56 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 12, 2026, 10:58 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jun 12, 2026, 11:45 AM UTC

    Incident resolved

Read the full incident report →

Major June 10, 2026

Incident - Service Degradation Dedicated Egress IP

Detected by Pingoru
Jun 10, 2026, 06:37 PM UTC
Resolved
Jun 10, 2026, 08:10 PM UTC
Duration
1h 33m
Affected: Skyhigh SWG (Skyhigh SWG)205 (Tokyo SWG PoP 205)243 (Manchester SWG PoP 243)
Timeline · 4 updates
  1. identified Jun 10, 2026, 06:37 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 10, 2026, 06:42 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jun 10, 2026, 07:01 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jun 10, 2026, 08:10 PM UTC

    Incident resolved

Read the full incident report →

Minor June 10, 2026

Incident - Performance Degradation: NRT DLP Event Processing.

Detected by Pingoru
Jun 10, 2026, 07:19 AM UTC
Resolved
Jun 10, 2026, 03:47 PM UTC
Duration
8h 27m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 8 updates
  1. investigating Jun 10, 2026, 07:19 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 10, 2026, 08:16 AM UTC

    The Engineering team is investigating NRT connection pool (100) vs recent Zeus hotfix affecting connection checks

  3. investigating Jun 10, 2026, 08:44 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Jun 10, 2026, 10:52 AM UTC

    Issue is resolved now.

  5. resolved Jun 10, 2026, 10:54 AM UTC

    Incident resolved

  6. investigating Jun 10, 2026, 02:20 PM UTC

    Incident resolved

  7. investigating Jun 10, 2026, 02:21 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  8. resolved Jun 10, 2026, 03:47 PM UTC

    Incident resolved

Read the full incident report →

Minor June 9, 2026

Incident - Latency Observed

Detected by Pingoru
Jun 09, 2026, 11:14 AM UTC
Resolved
Jun 09, 2026, 11:20 AM UTC
Duration
6m
Affected: Skyhigh SWG (Skyhigh SWG)239 (Milan SWG PoP 239)
Timeline · 2 updates
  1. identified Jun 09, 2026, 11:14 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. resolved Jun 09, 2026, 11:20 AM UTC

    Incident resolved

Read the full incident report →

Major June 9, 2026

Incident - Inline Email DLP processing impacted

Detected by Pingoru
Jun 09, 2026, 08:25 AM UTC
Resolved
Jun 09, 2026, 09:48 AM UTC
Duration
1h 23m
Affected: Skyhigh CASB (Skyhigh CASB)spop-sjc-east-api-pop (N.California DLP PoP)
Timeline · 3 updates
  1. identified Jun 09, 2026, 08:25 AM UTC

    We are currently investigating an issue that may impact inline email processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 09, 2026, 09:02 AM UTC

    We are currently investigating an issue that may impact inline email processing. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jun 09, 2026, 09:48 AM UTC

    Incident resolved

Read the full incident report →

Minor June 8, 2026

Incident - Service Degradation

Detected by Pingoru
Jun 08, 2026, 01:36 PM UTC
Resolved
Jun 08, 2026, 03:00 PM UTC
Duration
1h 23m
Affected: Skyhigh SWG (Skyhigh SWG)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)
Timeline · 4 updates
  1. identified Jun 08, 2026, 01:36 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 08, 2026, 01:37 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jun 08, 2026, 01:45 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jun 08, 2026, 03:00 PM UTC

    Incident resolved

Read the full incident report →

Minor June 4, 2026

Incident - Intermittent issues with Skyhigh UI User-activities page.

Detected by Pingoru
Jun 04, 2026, 05:07 PM UTC
Resolved
Jun 04, 2026, 07:55 PM UTC
Duration
2h 47m
Affected: Skyhigh CASB (Skyhigh CASB)glovcloud-us (GovCloud SuperPoP)
Timeline · 4 updates
  1. identified Jun 04, 2026, 05:07 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 04, 2026, 05:08 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Jun 04, 2026, 05:43 PM UTC

    We are currently investigating an issue that may impact accessing Skyhigh UI user-activities page in GovCloud. Service may not be fully available. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Jun 04, 2026, 07:55 PM UTC

    Incident resolved

Read the full incident report →

Minor June 4, 2026

Incident - Network latency observed

Detected by Pingoru
Jun 04, 2026, 02:08 AM UTC
Resolved
Jun 04, 2026, 03:42 AM UTC
Duration
1h 34m
Affected: Skyhigh SWG (Skyhigh SWG)201 (Hong Kong SWG PoP 201)282 (Osaka SWG PoP 282)286 (Hong Kong SWG PoP 286)213 (Singapore SWG PoP 213)
Timeline · 3 updates
  1. identified Jun 04, 2026, 02:08 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 04, 2026, 02:08 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jun 04, 2026, 03:42 AM UTC

    Incident resolved

Read the full incident report →

Minor June 3, 2026

Incident - Network latency observed - Policy updates delayed

Detected by Pingoru
Jun 03, 2026, 02:14 AM UTC
Resolved
Jun 03, 2026, 02:36 AM UTC
Duration
21m
Affected: Policy (Policy)207 (Rio De Janeiro SWG PoP 207)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)
Timeline · 3 updates
  1. identified Jun 03, 2026, 02:14 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Jun 03, 2026, 02:15 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Jun 03, 2026, 02:36 AM UTC

    Incident resolved

Read the full incident report →

Minor May 27, 2026

Incident - Service Degradation between NA/SA and APAC regions

Detected by Pingoru
May 27, 2026, 04:22 PM UTC
Resolved
May 27, 2026, 04:25 PM UTC
Duration
2m
Affected: Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)257 (Miami FL SWG PoP 257)258 (Dallas TX SWG PoP 258)
Timeline · 3 updates
  1. identified May 27, 2026, 04:22 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. resolved May 27, 2026, 04:23 PM UTC

    Incident resolved

  3. resolved May 27, 2026, 04:25 PM UTC

    Incident resolved

Read the full incident report →

Minor May 26, 2026

Incident - gateway anti-malware failures observed

Detected by Pingoru
May 26, 2026, 04:56 PM UTC
Resolved
May 26, 2026, 05:01 PM UTC
Duration
4m
Affected: Skyhigh SWG (Skyhigh SWG)211 (Frankfurt SWG PoP 211)
Timeline · 3 updates
  1. identified May 26, 2026, 04:56 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating May 26, 2026, 05:00 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved May 26, 2026, 05:01 PM UTC

    Incident resolved

Read the full incident report →

Minor May 11, 2026

Incident - Service Degradation on Ashburn POP

Detected by Pingoru
May 11, 2026, 12:48 AM UTC
Resolved
May 11, 2026, 04:46 AM UTC
Duration
3h 58m
Affected: Skyhigh SWG (Skyhigh SWG)293 (Ashburn VA SWG PoP 293)
Timeline · 4 updates
  1. identified May 11, 2026, 12:48 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating May 11, 2026, 12:52 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating May 11, 2026, 01:26 AM UTC

    Your traffic has been rerouted. No customer impact expected. For further assistance, please contact Skyhigh Support.

  4. resolved May 11, 2026, 04:46 AM UTC

    Incident resolved

Read the full incident report →

Minor May 5, 2026

Incident - Latency Detected

Detected by Pingoru
May 05, 2026, 06:46 AM UTC
Resolved
May 05, 2026, 08:21 AM UTC
Duration
1h 34m
Affected: Skyhigh SWG (Skyhigh SWG)239 (Milan SWG PoP 239)
Timeline · 3 updates
  1. investigating May 05, 2026, 06:46 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating May 05, 2026, 06:47 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved May 05, 2026, 08:21 AM UTC

    Incident resolved

Read the full incident report →

Minor April 27, 2026

Incident - Performance Degradation: NRT DLP Event Processing.

Detected by Pingoru
Apr 27, 2026, 04:07 PM UTC
Resolved
Apr 28, 2026, 02:40 AM UTC
Duration
10h 32m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)production-eu (production-eu)
Timeline · 3 updates
  1. identified Apr 27, 2026, 04:07 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 27, 2026, 04:09 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 28, 2026, 02:40 AM UTC

    Incident resolved

Read the full incident report →

Major April 27, 2026

Incident - Inline email DLP and Dashboard UI are impacted

Detected by Pingoru
Apr 27, 2026, 07:37 AM UTC
Resolved
Apr 27, 2026, 02:48 PM UTC
Duration
7h 10m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 6 updates
  1. identified Apr 27, 2026, 07:37 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 27, 2026, 07:38 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Apr 27, 2026, 09:15 AM UTC

    We are currently investigating an issue that may impact UI performance. Service may not be fully available for some customers. Status will be updated when resolved, for further assistance, please contact Skyhigh Support.

  4. investigating Apr 27, 2026, 11:10 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. investigating Apr 27, 2026, 12:24 PM UTC

    We are investigating a situation affecting service performance and availability. Some users may experience limited access. We will provide updates as they become available; please contact Skyhigh Support for further assistance.

  6. resolved Apr 27, 2026, 02:48 PM UTC

    Incident resolved

Read the full incident report →

Minor April 26, 2026

Incident - Observed latency on US East region.

Detected by Pingoru
Apr 26, 2026, 04:49 PM UTC
Resolved
Apr 26, 2026, 09:55 PM UTC
Duration
5h 5m
Affected: Skyhigh SWG (Skyhigh SWG)293 (Ashburn VA SWG PoP 293)
Timeline · 4 updates
  1. identified Apr 26, 2026, 04:49 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 26, 2026, 04:50 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Apr 26, 2026, 05:17 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Your traffic will be rerouted. No customer impact expected.

  4. resolved Apr 26, 2026, 09:55 PM UTC

    Incident resolved

Read the full incident report →

Minor April 23, 2026

Incident - AWS S3 Events Failing to Ingest

Detected by Pingoru
Apr 23, 2026, 10:07 PM UTC
Resolved
Apr 24, 2026, 07:15 AM UTC
Duration
9h 7m
Affected: Skyhigh CASB (Skyhigh CASB)production-us (production-us)
Timeline · 5 updates
  1. identified Apr 23, 2026, 10:07 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 23, 2026, 10:10 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Apr 23, 2026, 10:41 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. investigating Apr 24, 2026, 04:33 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  5. resolved Apr 24, 2026, 07:15 AM UTC

    Incident resolved

Read the full incident report →

Minor April 22, 2026

Incident - Latency observed on Brazil region

Detected by Pingoru
Apr 22, 2026, 07:25 PM UTC
Resolved
Apr 22, 2026, 07:45 PM UTC
Duration
20m
Affected: Skyhigh SWG (Skyhigh SWG)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)
Timeline · 3 updates
  1. identified Apr 22, 2026, 07:25 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 22, 2026, 07:26 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 22, 2026, 07:45 PM UTC

    This incident is resolved.

Read the full incident report →

Minor April 20, 2026

Incident - Gateway anti-malware failures observed

Detected by Pingoru
Apr 20, 2026, 03:06 AM UTC
Resolved
Apr 20, 2026, 03:47 AM UTC
Duration
40m
Affected: Skyhigh SWG (Skyhigh SWG)285 (Singapore SWG PoP 285)
Timeline · 3 updates
  1. identified Apr 20, 2026, 03:06 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 20, 2026, 03:09 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 20, 2026, 03:47 AM UTC

    Incident resolved

Read the full incident report →

Minor April 16, 2026

Incident - Latency observed

Detected by Pingoru
Apr 16, 2026, 11:05 AM UTC
Resolved
Apr 16, 2026, 12:40 PM UTC
Duration
1h 35m
Affected: Skyhigh SWG (Skyhigh SWG)206 (Sao Paulo SWG PoP 206)207 (Rio De Janeiro SWG PoP 207)398 (Sao Paulo SWG PoP 398)436 (Sao Paulo SWG PoP 436)441 (Sao Paulo SWG PoP 441)
Timeline · 3 updates
  1. identified Apr 16, 2026, 11:05 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Apr 16, 2026, 11:56 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. resolved Apr 16, 2026, 12:40 PM UTC

    Incident resolved

Read the full incident report →