Skyhigh Security incident

SKI-365 - Incident - Network Latency Observed

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on August 31, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 278 (Paris SWG PoP 278), lasting 4h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2026, 08:28 AM UTC
Resolved
Aug 31, 2026, 12:40 PM UTC
Duration
4h 11m
Detected by Pingoru
Aug 31, 2026, 08:28 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)278 (Paris SWG PoP 278)

Update timeline

  1. investigating Aug 31, 2026, 08:28 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Aug 31, 2026, 08:29 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Aug 31, 2026, 12:06 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  4. resolved Aug 31, 2026, 12:40 PM UTC

    Incident resolved